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“Riu Cancun” 4 of 5 stars
Review of Hotel Riu Cancun

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Hotel Riu Cancun
3.5 of 5 Resort (All-Inclusive)   |   Blvd. Kukulkan Km. 8.5 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico   |  
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Ranked #36 of 175 hotels in Cancun
Sao Paulo, SP
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Riu Cancun”
4 of 5 stars Reviewed February 14, 2013

We had a great time there. When you arrived you have a welcome drink, and do not forget that the rooms are available only after 3:00 pm . All the personal are very friendly. The food is really great and you have a great variety. The hotel is very well located , you can go to Caracol center just walking. You do not need a car. If you want to rest the entertainment team will take care off your children s and if you go with teens you also will have a great time . Every night you will have a different program at the theater . You will have a great time there .

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (698)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Sutton Coldfield, United Kingdom
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 14, 2013

Just come back from Riu Cancun.
honestly say could NOT fault a thing.
Staff went out there way to help, Room always clean after cleaners been.
Food was great, never ate so much. Pools are areas were spot loss :)
Balcony view was just mind blowing.
Added bonus, my partner proposed to me one evening in front of the perfect ocean. :))
Can honestly say will defintly go back.
Recommendations.. COCO BONGO, Night club and Show, not just for the youngsters, was one of our fab nights out.
Just watch out for Taxis, one one company on town and they do rip you off, so ask how much before u get in...

Room Tip: All rooms are great
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madison, Wisconsin
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 13, 2013

I just returned from RIU after spending 7 nights at the resort. I have no complaints. The food was good, especially the buffet. The themed restaurants were OK. The rooms were good, and the ocean view from our room was perfect. The service was top notch, as well as the event staff. The resort is located down town, in the middle of all the hustle and bustle, but I didn't mind that. We ventured off one evening and did some shopping and the found some deep sea fishing for half the price that our travel agent was going to charge us. Overall a great trip for the price.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, Ohio, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 12, 2013

Just returned from our trip and we had a great time. The junior suite we had was roomy and had an excellent view of the pool and ocean. . The room although smelled a bit musty all the time. The food was ok. The buffet had pretty much the same food all the time, but we always found something we liked. The staff an service were great. We never waited on anything, and they always had a smile !! The Brazilian restaurant was awful . The meat was dry and had no taste. We didn't like anything in there. Beach was always crowded as was the pool. You had to get up at the crack of dawn to get a chair . So many resorts are like that and it's so annoying . People put out their towels and you don't see anyone in the chairs for hours. But overall we had a good time and the weather there was great the whole time!

Room Tip: We had room 459 , a junior suite. Great location. Couldn't have had a better view.
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manitoba
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 11, 2013

Just got back from a wonderful week at this resort. The room was very nice and very clean, had a decent view of the
ocean and pool. Food at the hotel buffet was awesome, the themed restraunts weren't as good but ok. The only draw back was there is no food room service and the coffee wasn't great. Staff were more than awesome, can't complain about the service. The patio bar was fantastic and Frank the bar tender was the bomb!!!!!!! Awesome guy and always had our drinks ready befor we new we needed them..lol Beach and pools are very nice. Swim up bar and pool very busy and lots of fun. Very friendly place over all. Will definately stay here again. At the risk of repeating myself, the staff was AWSOME!!!

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 10, 2013

Overall, good value for money. Beach is quite small but service, food, amenities are all excellent. Staff are very attentive.

I never had to wait for drinks, the Resort was clean, from top to bottom. Room service was great, ordered more beer to the room, and had someone at the door in no time. The Japanese, Brazilian, and Steak House restaurant were possibly better then any of the same style of restaurant that I've been too.

Bottom line, Good comfortable hotel. probably not as highly rated as some of the other ones but great location, and Cancun is about LOCATION!!

Nothing too wrong about the hotel. The staff is friendly for the most part.

I have to mention that the Sports bar is very Hockey and NFL football oriented and that's a bonus if your Canadian sports fan like me. Never missed a important game when I was there.

Book it if you the price is right!

  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bristol
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 10, 2013

Just got back the hotel is great food was excellent we never tried the specialty restaurants we enjoyed the main one can't comment on the entertainment we did try twice to see it but on one night they didn't turn up the second night it never happened the rooms were very clean the only complaint I would say was it smelled damp room1137 but we had a fantastic view the only down side of the hotel is how it's build you lose the sun around 3-00 around the pool we also found you had to get your towels down early by 7-30 it was full of Canadians and Americans who were very loud and did tend to move your towels would go back again

Room Tip: To get the sun longer you need to get the beds near the railings
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel Riu Cancun

Also Known As:
Riu Cancun Hotel Cancun
Riu Cancun
Cancun Riu
Riu Cancun Mexico
Riu Cancun Hotel
Cancun Riu Hotel
Riu
Rui Cancun
Address: Blvd. Kukulkan Km. 8.5 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Romantic Hotel in Cancun
#30 Top resorts Hotel in Cancun
#32 On the Beach Hotel in Cancun
#42 Family Hotel in Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Hotel Riu Cancun 3.5*
Official Description (provided by the hotel):
Located in "Corazone", Cancun's resort area. 14-storey main building and a 5-storey annex building. On the beachfront. Complimentary sun loungers on the beach. 20 m/65 ft. from a shopping centre. 10 km/6.2 miles from downtown Cancun. 20 km/12.5 miles from Cancun Int'l. Airport. Credit cards accepted: MasterCard, Amex, Visa ... more   less 
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