Just back from riu cancun, absolutely first class staff and beautiful beach. Food was varied and really good esp the japanese restuarant! However this hotel was spoiled by the groups of young men who with their rowdy behaviour and foul language who spoiled the whole family atmosphere, i really cant understand why a beautiful hotel like this would take groups off these men, who by the way were all Canadians, into this hotel.

I have just returned from a two week holiday at the Riu Cancun and cannot fault it. The weather was glorious - 2 weeks of hot, dry days and nights and no mosquitos. The hotel food and drink was great, but not fantastic, but who's counting? I travelled with my husband and 5-year old daughter and none of us suffered any ill health or tummy upsets, despite eating solely from the hotel and spending most of our time in the pool. During our first week, by the pool waiters brought round drinks and took your orders all day long and they also served a lunchtime BBQ. Not sure why, but this didn't happen during our second week which was a disappointment really. The kid's club was good and the team came round the pool areas to encourage the kids to join in. And each day at the mini disco certificates were awarded to the kids that did join in the activities. The adult daytime entertainment is good with water aerobics, water polo and volley ball as well as beach volleyball. The evening entertainment was good enough to keep you interested in it, and the nightlife of Cancun is on your doorstep. Also just opposite the hotel is a nice air-conditioned shopping mall to visit if you need relief from the hot sun! The beach is also wonderful - soft white sand and glorious warm sea in various shades of blue.
We did a few trips out - my husband went deep sea fishing with a guaranteed catch, although he managed to catch at least 8 fish, and hired a jet ski from the beach outside the hotel. We also went swimming with the dolphins at Wet'n'Wild which was good as you could use the waterpark before and after the dolphins, and went on the Captain Hook pirate ship - this is a must if you have kids as it was our best night during the trip.
I would definately go back to this hotel again if I ever returned to Cancun.

We initially booked the cancun, and once we saw the room we were a bit disappointed. It is not in great shape, but frankly for as old as the hotel is its not too bad. The bed was rock rock and seemed liked it was wrapped in plastic. food was not too bad, drinks are great. access to palace americas areas is a nice touch its all linked. views ares great right next to shopping and bars. this is the party place during the day, but is also family friendly as i would say it was half and half. the families stick to a couple pools and the partiers to theirs. Poala was so helpful once we asked for a different room/upgrade/transfer. nothing was available the first night so we stayed and checked out the next day. she was able to move us to the new peninsula resort which is more of what we expected and were looking for. most guests of the new hotel did go to cancun/palace americas during the day for the pools and beach area though. the location is great and if it werent for the beds and the outdated rooms it would give it a strong 4 overall. the other big issue we had is we heard everything at night as we were close to the elevators and the tile floors were like amplifiers. I think it would have been better as well if the Caribe wasn't being remodeled as it took some of that crowd and mixed it into the cancun/americas. they were transferred to cancun. i wish every hotel could have the helpful and friendly staff of this hotel!

We stayed here Apr 6 - Apr 11. We had booked an ocean view junior suite and were given room 554. We could not get our rollaway bed opened and it took more than 45 minutes and several calls to get a hotel staff to come to our room make that bed. We also discovered that all the suites on the 5th floor dont have a view at all! It took most of the next morning but we were finally given a room with a view! The elevators are another issue. There was only one working elevator to the suite rooms through the entire length of our stay. During the day, the elevators were wet and full of sand. We were unable to go to any of the speciality restaurants because the Japanese one was full and the others had really late dining times which did not work for us because we had young kids - quite disappointing! The buffet food is OK.
On the good side, we took the day trip to Chichen-Itza, which was wonderful. We also took the day trip to Isla Mujeras which is a must do. We did the dolphin discovery tour there which was great except we have no pictures. They asked for $150 for the CD. Seemed like a ripoff!