My husband and I had a great vacation at the Paradisus Cancun in April 2015! We are in our 20s and wanted a place to sit and relax on the beach for the week. The resort is huge but offered great service. We were greeted with a damp scented towel (which was kind of funny but nice) :). We got right into our room that overlooked the lagoon. I would not spend the extra money for an ocean view room, because the sunsets are beautiful over the lagoon.
The food was wonderful! I've been to other all-inclusives in the Caribbean and this food was much better than some of those places. There were plenty of restaurants to choose from, and even the buffet was good. We loved Blue Agave which served authentic tacos, guacamole, etc. The Market Grill was also great for dinner, a Brazilian steakhouse. The Sunset grill out by the pool was awesome for lunch (nachos, burgers, wings, etc). The service was great everywhere! I also thought it was nice that waiters would come down to the beach to take drink orders and bring water.
Before we arrived, I emailed a reservations representative and requested to stay in Pyramid 4. From other reviews, I saw that this was a quieter pyramid (and to stay away from Pyramid 5 which is the main one that has a night club). He said that he would make a note on our reservation. However, when we arrived, the front desk did not have that note and they were not able to accommodate. In fact, we were put on the 5th floor in Pyramid 5, and definitely could hear the nightclub until about 2am each night which was frustrating. (We used earplugs and slept fine). The resort also seemed to be fairly empty during our week so I was unsure why they couldn't accommodate the request. It didn't put a dent in our vacation though! The room was beautiful, the bed was comfortable, shower and bathroom were very clean.
We also met Alberto who worked in housekeeping. He found out that we were celebrating our anniversary and did everything he could to make our stay special! He brought lawn chairs up for our patio (no rooms have furniture on the patios), he drew a bath for us one night and made a swan arrangement on our bed with towels and rose petals. :) On our last night, he came to the room and gave us a "special gift" of a carved Mayan mask and a Paradisus pen. He was so sweet and definitely went over the top to make it special for us.
We are not the "partier" types, so we didn't go out to the clubs and bars at night. There really wasn't much to do at the hotel in the evenings, so we usually stayed on the beach later and made dinner reservations later. There was a short entertainment bit each night but it was over by 9pm. It would have been nice to have at least one big show or some activity in the evenings.
Overall, we were very please with this resort! The service was excellent, and the rooms were very, very nice! The food was great. It wasn't an over-the-top luxury hotel, but had more of a Mexican feel to it which I liked. I would definitely recommend staying here!
- Official Description (provided by the hotel):
- Timeless Luxury with an Avant-Garde Flair Evocative of an ancient Mayan civilization; lavish architecture that rises into the sky and slips back into the sandy Cancun shore. Gran Meliá Cancun Resort is a 5-star, AAA 4-diamond beachfront resort, voluminous as it is elegant, decadent as it is distinguished. Gran Meliá Cancun's five majestic pyramids decorate this timelessly-tropical scene, revealing a backdrop of the Caribbean Sea. Four spectacular pools, luxurious guestrooms, dining and the hotel's renowned YHI Spa, one of the most prestigious in the world, are only a taste of a bold collection of services and amenities offered at this sleek, seductive and luxurious Cancun resort paradise. Positioned, carefully, in Cancun's Hotel Zone, Gran Meliá Cancun luxury hotel is within 5 minutes from the city's premier shopping centers, 15 minutes from the International Airport, and immediate proximity to the downtown and many exciting entertainment venues. A 9-hole, par 3 executive golf course, three lavish pools, and the signature YHI Spa offer the discerning guest a definitive means to leisure. Experience a hotel that radiates the beauty of the Yucatán Peninsula, and the privilege and compassion of Gran Meliá, premiere Cancun resorts. ... more less
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- Also Known As:
- Gran Melia Cancun Hotel Cancun
- Cancun Gran Melia
- Grand Melia Cancun
- Melia Cancun