My fiancé and myself booked this place cause the great reputation Paradisus has around the world and we decided to go with the Royal Service. Upon our arrival we were greeted by Mauricio that explained in the outmost detail what our next couple of days would be like, he was great by the way always on top of everything. The Royal Service is located in a different building from the regular hotel rooms, making this area more exclusive for adults. When we checked in our butler took all out reservations for the upcoming days in the restaurants and did not forget one single detail, we were celebrating our anniversary so ERICK our butler made sure we had something in our room he has outstanding. We did spend some of our days outside the hotel, but Erick was always attentive and made sure we had what we needed. We do have to give a special thanks to Aide which helped us with a minor inconvenience we had, the air conditioner in the first room they gave us was not working well and Aide was on top of that; 10 minutes later we had a different room and that was great! Thanks Aide! We had dinner at all the restaurants and everyone had great knowledge on the plates in the restaurant, but some restaurants like Fuego, Vento and Mole the portions are small; delicious but smalls so order as much as you like. Naos has the all day buffet and it was very good, the amount of different meals they had during the day was outstanding. The last day the Hotel was great we stayed at the pool all day we were greeted by Pedro the pool concierge that was awesome, we arrived late for our reserved cabana but he was able to get us something near the pool and had tons of information about the food at the restaurant we wanted to order lunch and even helped with our drinks. Later that night we had dinner at Mole which is the Mexican restaurant and it was GREAT! Plus Sonia the hostess made our dinner even better, she explained every little detail of the restaurant and the food. Sonia went by our table also asking if we needed anything, she was amazing made our dinner even better than it was. The guacamole at Mole was just the best I have ever had you could tell it was just made it was fresh as if they made it for you on the spot.
If you want to enjoy Cancun at its finest you must stay at this property and of course the Royal Service, the luxury and the attention you get from all the staff at the hotel during your stay is outstanding. This area is for adults only and is nice, relaxing and free of noise "if you get what I mean" Don't get me wrong I have nothing against children but sometimes you just want to relax by the pool and have your drinks nice and quite. I have to admit that without Mauricio, Erick, Sonia, Octavio (Royal Service bartender) and Pedro (Pool concierge) our stay would not have been memorable. I have to recommend this hotel and the Royal Service, hands down great service and attention to detail. Once is never enough that's what I say...
- Official Description (provided by the hotel):
- Timeless Luxury with an Avant-Garde Flair Evocative of an ancient Mayan civilization; lavish architecture that rises into the sky and slips back into the sandy Cancun shore. Gran Meliá Cancun Resort is a 5-star, AAA 4-diamond beachfront resort, voluminous as it is elegant, decadent as it is distinguished. Gran Meliá Cancun's five majestic pyramids decorate this timelessly-tropical scene, revealing a backdrop of the Caribbean Sea. Four spectacular pools, luxurious guestrooms, dining and the hotel's renowned YHI Spa, one of the most prestigious in the world, are only a taste of a bold collection of services and amenities offered at this sleek, seductive and luxurious Cancun resort paradise. Positioned, carefully, in Cancun's Hotel Zone, Gran Meliá Cancun luxury hotel is within 5 minutes from the city's premier shopping centers, 15 minutes from the International Airport, and immediate proximity to the downtown and many exciting entertainment venues. A 9-hole, par 3 executive golf course, three lavish pools, and the signature YHI Spa offer the discerning guest a definitive means to leisure. Experience a hotel that radiates the beauty of the Yucatán Peninsula, and the privilege and compassion of Gran Meliá, premiere Cancun resorts. ... more less
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- Also Known As:
- Gran Melia Cancun Hotel Cancun
- Cancun Gran Melia
- Grand Melia Cancun
- Melia Cancun