Booked via Cheapcaribbean.com - no problems encountered! Transfers via Amstar was also a breeze!
Had to wait 2 hours for a room. Theyre not usually ready until 2pm-ish which could be a hassle. Being kind of forced into the Club Melia presentation right after check in was a hassle too since youre tired from the flight (esp when flying with a toddler!). We set up an appointment for another time, but cancelled it.
Hotel itself was nice, but previous reviews were right about the hot temperature inside the buildings. With my toddler in tow, it was kind of miserable at times esp during dinner. Room a/c was always set on 65 degrees but it never really felt that cool. Wifi not good. Food was average for breakfast and lunch at Naos. Dinner was better. Vento was my favorite. Bana, Market Grill, and Blue Agave were fine too. Didn't get to try the others. Snacks by pool is great! I could not get enough of their guac/cheese/nachos. Also good for toddlers as they offered pizza. Ordered cerviche everyday but extra charge ($15).
Pools were nice, we mostly stayed by the kiddie pools. The other pools were so deep! Beach was soooo nice! Best feature! Ive read so many bad reviews about problems with getting decent beach chairs so I just booked a Bali bed for our entire stay! It was awesome coz it served as a bed so my toddler can nap comfortably. Miguel and Laura from the pool bar were great!
Overall it was good. Would probably try another place if and when we go back.
But nothing beats quality time with your family, wherever you are =)