We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“An incredible resort with even better service.” 5 of 5 stars
Review of Paradisus Cancun

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Paradisus Cancun to your Saves list
Paradisus Cancun
4.5 of 5 Resort   |   Boulevard Kukulcan Km 16.5, Cancun 77500, Mexico   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Special Offer
Up to 15% discount
Ranked #13 of 179 Hotels in Cancun
Certificate of Excellence 2014
1 review
“An incredible resort with even better service.”
5 of 5 stars Reviewed September 23, 2013

Paradisus Cancun is incredibly big, however, the service makes you feel like you're the only guest at the resort. The food was good at every meal which is uncommon at many "all inclusive" resorts. Wifi was also very fast. I will be back in Cancun in January and will definitely be staying here again. Great experience all around!

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PDCR, Quality Departament at Paradisus Cancun, responded to this review, October 3, 2013
Dear Guest

Thank you so much for such a positive review! We are so happy to hear that you enjoyed your stay and appreciate you taking the time to post! We think our staff is pretty great too and appreciate you taking the time to say so as well! We look forward to welcoming you back very soon!

With Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

3,980 reviews from our community

Traveler rating
    2,503
    964
    350
    86
    77
See reviews for
1,328
1,513
47
205
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,001)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Top Contributor
73 reviews 73 reviews
7 hotel reviews
Reviews in 34 cities Reviews in 34 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed September 23, 2013 via mobile

Lovely hotel and staff. The decor is beautiful and the choice of restaurants is incredible!
Pool side is clean and the bar serves the ultimate cocktails. There's a lot of activity in and around the beach and it's impossible to be bored in such an incredible place! The club within the hotel is also nice if you're looking to boogie! Would definitely book again!

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PDCR, Quality Departament at Paradisus Cancun, responded to this review, October 3, 2013
Dear Guest;

Thank you kindly for sharing your review. We are very pleased to learn you enjoyed out experience and we are most grateful to hear that our staff making your stay memorable.

We certainly look forward to welcoming you back to Paradisus Cancún soon.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow, Russia
Top Contributor
127 reviews 127 reviews
36 hotel reviews
Reviews in 48 cities Reviews in 48 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed September 23, 2013 via mobile

General impression is good. But hotel appearance is a little old style. It's consisted by 5 connected pyramides. If you are in the middle (3rd pyramide) it could be noisy due to the music in the bar till late night and waterfolls in the main lobby.
The Royal Service isn't so "Royal". The breakfast provided there is not so varies and if you prefere have a possibilities to chose from big assortment it's better to go to main restaurant. But in the same time you can enjoy by good selection of drinks and snacks from 11 pm till late night in a cosy atmospher of private lounge.
Several restaurants provide good possibilities for launch and dinner. Tempo restaurant is outstanding, providing fine dinning (not included in all inclusive). Degustation menu is very good accompanied with selection wines proposed by chef.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 21, 2013

I have never been to a more friendly beautiful resort in all of my life. Atmosphere was spectacular, people were so amazingly accommodating, the wait staff, especially Antonio, Alejandro and Carlos were amazing at the restaurant Hadar. I will never forget my stay here and will be back for sure. Oh, and did I mention the awesome dancers and nightlife?? Truly a gem!

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 21, 2013

We arranged to stay at Paradisus Cancun after a ten day stay in NYC. It is certainly somewhere I would chose to stay again and the staff go beyond expectations to ensure your comfort and enjoyment. I was a little hesitant about the food in an all you can eat - the food shone. It was spectacular. The rooms are very roomy, however a little dated. The only negative I have and it's only one was we had a few inclusions in our package which included vouchers for the day spa. Our travel agent advised we had a certain amount to spend and this was refuted by the front desk. Eventually we got the vouchers, however we were informed that they had to be broken down and not used in one transaction. My massage was $220 USD and across the road it was $35USD. Can't compare the setting - but this is the one place in the hotel that they certainly see you coming.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 20, 2013

I had previously stayed at this hotel prior to becoming Paradisus.

We stayed four nights, five days. Hotel is 15-20 minutes from airport. Staff is extremely helpful and welcoming. All the restaurants and bars are exceptional in service. The variety and quality of food is that of 4 stars.
It is in a perfect location in Cancun! The rooms are very large and spacious. The hotel is kept very clean, there is staff available all day to help with needs.
I would only stay at this hotel for every trip to Cancun. Why try something else when Paradisus is PERFECT! You will be treated like royalty!

Room Tip: Ask to stay in main tower, all restaurants are located in main tower.
See more room tips
  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PDCR, Quality Departament at Paradisus Cancun, responded to this review, October 3, 2013
Dear Guest;

Thank you for your recent review .

We were pleased to read that you enjoyed the hotel, all of the facilities and found our staff efficient. For us our staff it one the most important things to make the difference with our guests.

We hope you will consider us for your next stay in Cancún as we would love to see you back.

Regards!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Morristown, New Jersey
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 20, 2013

My wife, 2 kids and mother-in-law stayed for 4 nights. Weather was crappy but we still enjoyed it very much. Karla at family concierge made the trip great for us and kids. Food was great - hotel was nice not spectacular, hence the 4 not 5 stars (also, stuff at the spa did not work, such as showers). One waiter asked my mother-in-law for a tip which infuriated me - I pay the tips if/when appropriate. Other than that, all good. One waiter at the buffet named Miguel was awesome, helped so much and played with our kids. I would go back.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PDCR, Quality Departament at Paradisus Cancun, responded to this review, October 3, 2013
Dear Guest,

Thank you for sharing your feedback on Trip Advisor

We are pleased you enjoyed your stay and we all look forward to welcoming you back to Paradisus Cancún Resort in the near future.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Paradisus Cancun? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Paradisus Cancun

Address: Boulevard Kukulcan Km 16.5, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Cancun
#12 Top resorts Hotel in Cancun
#13 Luxury Hotel in Cancun
#13 On the Beach Hotel in Cancun
#18 Family Hotel in Cancun
#19 Romantic Hotel in Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Paradisus Cancun 4.5*
Number of rooms: 678
Official Description (provided by the hotel):
Timeless Luxury with an Avant-Garde Flair Evocative of an ancient Mayan civilization; lavish architecture that rises into the sky and slips back into the sandy Cancun shore. Gran Meliá Cancun Resort is a 5-star, AAA 4-diamond beachfront resort, voluminous as it is elegant, decadent as it is distinguished. Gran Meliá Cancun's five majestic pyramids decorate this timelessly-tropical scene, revealing a backdrop of the Caribbean Sea. Four spectacular pools, luxurious guestrooms, dining and the hotel's renowned YHI Spa, one of the most prestigious in the world, are only a taste of a bold collection of services and amenities offered at this sleek, seductive and luxurious Cancun resort paradise. Positioned, carefully, in Cancun's Hotel Zone, Gran Meliá Cancun luxury hotel is within 5 minutes from the city's premier shopping centers, 15 minutes from the International Airport, and immediate proximity to the downtown and many exciting entertainment venues. A 9-hole, par 3 executive golf course, three lavish pools, and the signature YHI Spa offer the discerning guest a definitive means to leisure. Experience a hotel that radiates the beauty of the Yucatán Peninsula, and the privilege and compassion of Gran Meliá, premiere Cancun resorts. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Agoda, BookIt.com, Melia, Splendia, getaroom.com, Priceline, Travelocity, Hotels.com and Jetsetter so you can book your Paradisus Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Gran Melia Cancun Hotel Cancun
Cancun Gran Melia
Grand Melia Cancun
Melia Cancun

Owners: What's your side of the story?

If you own or manage Paradisus Cancun, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.