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“Parents' review of a great family resort!” 5 of 5 stars
Review of Paradisus Cancun

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Paradisus Cancun
4.5 of 5 Resort   |   Boulevard Kukulcan Km 16.5, Cancun 77500, Mexico   |  
Hotel website
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Hotel amenities
Special Offer
Up to 30% discount
Ranked #12 of 176 Hotels in Cancun
Certificate of Excellence 2014
Toronto
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
33 helpful votes 33 helpful votes
“Parents' review of a great family resort!”
5 of 5 stars Reviewed May 24, 2013

This review is mostly for parents looking for a great family resort and I found it here at Paradisus Cancun. You can read everything else about the hotel but not a lot of reviews regarding the family concierge. I will try to give helpful details as much as I can, especially to parents who don't know what to expect or are looking for a family resort.

When we arrived, we were greeted at the lobby and taken to the family concierge check in right away. The girls were given a Paradisus Cancun backpack. 15 minutes later and we are on our way to the room.

My girls, ages 2 and 5, immediately opened their backpacks and inside were sand toys and bucket, toothbrush and toothpaste, cap and t-shirt and their own sunscreen. In the room, the girls had their own beach towels, robe, slippers, baby shampoo, lotion, baby cologne and bug spray. There's free wi-fi with good reception so no complaints. There is also an activity schedule for adults and kids for the whole week so you should check it out.

Went to the swimming pool and if you're petite like me, the adult pool's depth goes from 5.5-5.9 ft. I was on my tiptoes the whole time while the girls swam with their floaties. There is a kids pool where the kids zone is also located. You are entitled to use the bali beds 2x for your whole trip, however speak to Juan and if one is available, he will reserve it for you every day. The hotel was not very busy so we were able to book the same one for the 11 days we were there.

For your needs, the hotel will provide you almost anything, including babysitting services. The family concierge really was at at disposal the whole time. They asked where we wanted to have dinner every night so we booked all the restaurants (except for Mole and Tempo). The girls had no problem with dinner at any of the restaurants, they ate what they could then conked out halfway through dinner. There's always the buffet if you have picky eaters. If you booked babysitting services, the ladies at the family concierge will look after your kids on their days off so it's good to get to know them well.

A special thank you to all the ladies at the Family Concierge, especially Paty. Also to Juan who especially made our stay at the bali beds very comfortable and always took care of us by bringing us our towels and making sure we were settled in everyday. We booked an additional 2 days because of them :) All the staff we encountered were respectful and kind, Francisco from Naos greeted us every morning with an "Ola" and hand to heart, making it feel very sincere.

Take advantage of the Hydrotherapy if you're booked on a family concierge room. You're entitled to use it everyday. My hubby and I couldn't get away at all but when we did use it, it really was great! Especially loved the body jet massage, tres cool!

For any parent who needs more info, send me a message and I'll try to help you as much as I can. It really was a good trip for a family. You can read the rest of the reviews from other people regarding food, service, etc.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PDCR, Quality Department at Paradisus Cancun, responded to this review, May 30, 2013
Dear Guest,

For us it is always a pleasure to receive comments like yours as they keep as very motivated and we are happy to know that you have enjoyed all the benefits, services, and special amenities of being a Family Concierge guests.

Definitely, Family Concierge is where every man, woman and child enjoys a luxury vacation perfectly proportioned to suit their desires.

Once again thank you for your review and we look forward to welcoming you back to Paradisus Cancún Resort!!

Gracias
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,755 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (926)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Maidens, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 24, 2013

The nicest staff we have encountered in a long time. They catered to your every need. The restaurants had a good wine selection. The property was clean and beautiful. Excellent customer service!!! Especially liked Zandra who served at the Naos restaurant! Will come again!!!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PDCR, Quality Department at Paradisus Cancun, responded to this review, May 30, 2013
Dear Guest,

Thank you for taking the time to post your review of our hotel on Trip Advisor. We were pleased to read that you enjoyed the hotel, all of its amenities and services.

The team will be thrilled to receive your comments and the generous appreciation.

We look forward to welcoming you home!

Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
5 of 5 stars Reviewed May 23, 2013

We traveled May 15 through May 21th Our family had a wonderful time at the Paradisus Cancun specially at japanese restaurant we had excellent service with a waitress '' Veronica'' she gave us very good service and friendly.always kept our room very clean and stocked with fresh towels.
The beach was beautiful and the pool was very refreshing. We always had great service at both. We preferred going to the swim up bar as we made friends with one of the bartenders.....

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Troy, New York, United States
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 23, 2013

My boyfriend and I stayed here for a week, we opted for the the Royal Service option when we booked in January. If you are traveling as a couple do not even hesitate to spend the extra money for the Royal Service Package. There were a few flaws to the package, but the pros definitely out weigh the cons!

The only problem we really experienced or thought needed some attention were that the butler aspect isn't that amazing. We saw our butler maybe twice, three is pushing it. We made our reservations through him 3 times for 3 different restaurants. The 2nd night he screwed our reservation up as well as the 3rd (he actually never made it!). We were also told at check in we were allowed one bottle of our choice of liquor and once again our butler told us they didn't have any and we would definitely have it before we left, in which we did not.

The Bali beds are the best ever, just make sure to reserve them 1-2 days out. The Bali beds on the beach are the best but ALWAYS booked so reserve at least 2 days in advance. We were told you are guaranteed 2 beds during your stay but we actually had one 3 days. La Palapa the restaurant by the pool is yummy! We were never told no for anything.

Go the extra mile and tip too because you get better treatment!

We ate at Naos (buffet), Mole, Vento, & Bana. I am a very picky eater and ALWAYS found something to eat! We were not a fan of the buffet...there were always kids running around unsupervised and digging their hands into the foods without the use of utensils (YUCK!).
The other restaurants were great though! The drinks were so so.

We both suffered stomach issues from the food & drinks & water from this resort though.

We have stayed at other resorts in Cancun, and this one is STILL the BEST! Check-In was a bit LONG! No one helps you carry your bags to checkout so be prepared for a work out!

Only other issue is....the thermostats don't go lower than 65 which is still to warm for me! The hot water also does not go hot enough.

Book a lagoon view...no one ever was on their balconies anyways!

Room Tip: Request a higher floor!
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond Virginia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 23, 2013

We arrived Sat May 18th and check- in went smooth with Maria Mora. I was a little concerned bc we made our reservation with skyauction for 1 bedroom suite in Club Melia and received resort certificate from RCI 2 weeks prior to trip. I had called several times and had trouble confirming my reservation but everything worked out. Upon check in 2000 pesos was held on my credit card which is about $165 USD. Room is a little outdated but for the price its worth the money. Staff are friendly but not everyone speaks English which is ok. We managed with little Spanish I know. We went to the pool two days which was nice. We opted out of the inclusive package which was $60 USD per person per day. So we had to pay $25 to use cabana bed. Hotel is far from the party zone of Cancun so you have to take a bus to get to places like CoCoBango and Senor Frog etc. Bus ride is 8.50 pesos which is about 80 cent. So make sure to bring lots of $1. I wouldnt recommend exchanging money at hotel cause they only give you 10.4 rate when actual rate is 12.4 right now. You will have lots of people asking you to take tours and do activites but I suggest you try to bargin to get best price. Most activities are all inclusive meaning bus to and from activity is included as well as food and alcohol. We rode ATVs, went ziplining, and to river for $124 for two people on one of the tours. Another day we rode speedboats which was $50 for two people. And another day we went to wet n wild for $49 a person again food and drinks included but be sure to check online before purchasing tickets bc they had special for $36 a person. I suggest you dont take taxi to go to club (take a bus or tell the taxi you are going to restuarant). All of the taxi drivers get paid for bringing people to club..so they will suggest club then tell you admission is $50 pp then tell bouncer outside he told you $50 which is what they will charge when in actuality cover is free or $20. We are here during Memorial Day Weekend which is Cancun Jump Off. We didnt purchase paty package online because it was $900 pp which is too much. However please know if you dont purchase package you wont be able to get in any of the Jump Off events but all of the clubs are close together and just as packed as the jumpoff events..so dont worry. Back to the hotel...if you are participating in jump off i dont suggest you stay here bc its far from the action. The food in the hotel is overprice & taste terrible..we ate at Naos one morning and room service serval times. I was happy we didnt get all inclusive bc we got to venture out and eat at lots of different. Please be aware if you order food from outside that you will have to walk outside to gate to get it which is very inconvient as the gate is a long walk from the hotel. If you have mobility issues I dont suggest you stay here bc u have to do alot of walking. We are in tower 1 and there are 5 towers. The main tower is tower 3 so if you arent a club member I suggest you stay there. Well we are still here as we dont check out until Sun May 26th so I will let you know how check out goes.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Forest Hills, New York, United States
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed May 23, 2013

I went here in January and forgot to review. The hotel itself was nice enough but I wouldnt call it 4 star. You have to walk half a mile to get to the lobby from your room if youre in any building other than the main building. At one point I slipped on the stairs and sprained my ankle because theres only 1 elevator per wing and countless floors.
The buffet breakfast was good.Other than that the food was awful. I like to think of myself as a foodie, Im willing to try anything and there is no style food I will not eat.
The first night we went to the asian restaurant. We ordered tuna sushi and a curry dish. The tuna was warm, which if you eat sushi know that is kind of gross. The curry was by far the worst thing I ate there. It tasted like throw up. It was so bad we couldnt even eat it and had to order room service just for something somewhat decent.
The tapas restaurant they had wasnt the worst but anything that was fish related tasted fishy. The scallops were over cooked and reaked of fish to the point where I almost got sick at the table.
The other two restaurants they have werent too bad, but they werent good.
The pool was nice if a little cold. The beach was beautiful. We got yelled at for taking a late night stroll though, that wasnt very nice.
Id say this was the worst part:
Check in time was at 3pm. I called before we left requesting early check in. By the time we got there we were told our room was almost ready and to just speak with a man and he will explain hte hotel to us and show us to our room. Well, this man was really telling us about a time share.There were excursions we wanted to take and he told us to go to the timeshare seminar and that it would take 2 hours and we would receive a discount. It took almost 4 hours, we lost an entire day of laying at the pool or doing anything and the guy that was speaking to us was annoyed that we werent really interested in the program that we just wanted the discounts. The worst part about this was that after spending the 4 hours to get a massage at half price, the massage was possibly the worst massage I ever had. I usually feel like passing out after a massage, after this one I felt like I was more tense. It was almost like they gave us a bad massage because we paid less.
I would definitely not recommend this hotel.

  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 23, 2013

Have been to many Hotels in Cancun, Paradisus was just too great, beautiful place inside and out, installations, employees. Can't wait to return with the fam next year. The food was excellent and most definitely their purpose is to please the traveler. Alcoholic beverages of all kinds and not just national, also no problem with beach towels.

Room Tip: Try to get ocean view, the most beautiful wakings.
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Paradisus Cancun

Address: Boulevard Kukulcan Km 16.5, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Cancun
#12 On the Beach Hotel in Cancun
#12 Luxury Hotel in Cancun
#12 Top resorts Hotel in Cancun
#18 Family Hotel in Cancun
#19 Romantic Hotel in Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Paradisus Cancun 4.5*
Number of rooms: 678
Official Description (provided by the hotel):
Timeless Luxury with an Avant-Garde Flair Evocative of an ancient Mayan civilization; lavish architecture that rises into the sky and slips back into the sandy Cancun shore. Gran Meliá Cancun Resort is a 5-star, AAA 4-diamond beachfront resort, voluminous as it is elegant, decadent as it is distinguished. Gran Meliá Cancun's five majestic pyramids decorate this timelessly-tropical scene, revealing a backdrop of the Caribbean Sea. Four spectacular pools, luxurious guestrooms, dining and the hotel's renowned YHI Spa, one of the most prestigious in the world, are only a taste of a bold collection of services and amenities offered at this sleek, seductive and luxurious Cancun resort paradise. Positioned, carefully, in Cancun's Hotel Zone, Gran Meliá Cancun luxury hotel is within 5 minutes from the city's premier shopping centers, 15 minutes from the International Airport, and immediate proximity to the downtown and many exciting entertainment venues. A 9-hole, par 3 executive golf course, three lavish pools, and the signature YHI Spa offer the discerning guest a definitive means to leisure. Experience a hotel that radiates the beauty of the Yucatán Peninsula, and the privilege and compassion of Gran Meliá, premiere Cancun resorts. ... more   less 
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Also Known As:
Gran Melia Cancun Hotel Cancun
Cancun Gran Melia
Grand Melia Cancun
Melia Cancun

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