This review is mostly for parents looking for a great family resort and I found it here at Paradisus Cancun. You can read everything else about the hotel but not a lot of reviews regarding the family concierge. I will try to give helpful details as much as I can, especially to parents who don't know what to expect or are looking for a family resort.
When we arrived, we were greeted at the lobby and taken to the family concierge check in right away. The girls were given a Paradisus Cancun backpack. 15 minutes later and we are on our way to the room.
My girls, ages 2 and 5, immediately opened their backpacks and inside were sand toys and bucket, toothbrush and toothpaste, cap and t-shirt and their own sunscreen. In the room, the girls had their own beach towels, robe, slippers, baby shampoo, lotion, baby cologne and bug spray. There's free wi-fi with good reception so no complaints. There is also an activity schedule for adults and kids for the whole week so you should check it out.
Went to the swimming pool and if you're petite like me, the adult pool's depth goes from 5.5-5.9 ft. I was on my tiptoes the whole time while the girls swam with their floaties. There is a kids pool where the kids zone is also located. You are entitled to use the bali beds 2x for your whole trip, however speak to Juan and if one is available, he will reserve it for you every day. The hotel was not very busy so we were able to book the same one for the 11 days we were there.
For your needs, the hotel will provide you almost anything, including babysitting services. The family concierge really was at at disposal the whole time. They asked where we wanted to have dinner every night so we booked all the restaurants (except for Mole and Tempo). The girls had no problem with dinner at any of the restaurants, they ate what they could then conked out halfway through dinner. There's always the buffet if you have picky eaters. If you booked babysitting services, the ladies at the family concierge will look after your kids on their days off so it's good to get to know them well.
A special thank you to all the ladies at the Family Concierge, especially Paty. Also to Juan who especially made our stay at the bali beds very comfortable and always took care of us by bringing us our towels and making sure we were settled in everyday. We booked an additional 2 days because of them :) All the staff we encountered were respectful and kind, Francisco from Naos greeted us every morning with an "Ola" and hand to heart, making it feel very sincere.
Take advantage of the Hydrotherapy if you're booked on a family concierge room. You're entitled to use it everyday. My hubby and I couldn't get away at all but when we did use it, it really was great! Especially loved the body jet massage, tres cool!
For any parent who needs more info, send me a message and I'll try to help you as much as I can. It really was a good trip for a family. You can read the rest of the reviews from other people regarding food, service, etc.
- Official Description (provided by the hotel):
- Timeless Luxury with an Avant-Garde Flair Evocative of an ancient Mayan civilization; lavish architecture that rises into the sky and slips back into the sandy Cancun shore. Gran Meliá Cancun Resort is a 5-star, AAA 4-diamond beachfront resort, voluminous as it is elegant, decadent as it is distinguished. Gran Meliá Cancun's five majestic pyramids decorate this timelessly-tropical scene, revealing a backdrop of the Caribbean Sea. Four spectacular pools, luxurious guestrooms, dining and the hotel's renowned YHI Spa, one of the most prestigious in the world, are only a taste of a bold collection of services and amenities offered at this sleek, seductive and luxurious Cancun resort paradise. Positioned, carefully, in Cancun's Hotel Zone, Gran Meliá Cancun luxury hotel is within 5 minutes from the city's premier shopping centers, 15 minutes from the International Airport, and immediate proximity to the downtown and many exciting entertainment venues. A 9-hole, par 3 executive golf course, three lavish pools, and the signature YHI Spa offer the discerning guest a definitive means to leisure. Experience a hotel that radiates the beauty of the Yucatán Peninsula, and the privilege and compassion of Gran Meliá, premiere Cancun resorts. ... more less
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- Also Known As:
- Gran Melia Cancun Hotel Cancun
- Cancun Gran Melia
- Grand Melia Cancun
- Melia Cancun