This hotel is very beautiful on the outside and all the way until you get to your room. It's very beautifully decorated with amazing Mayan murals and Spanish poems.
The rooms: are very simple/plain. There is no dresser, only a concrete closet and a vanity. The beds are ok to sleep in, there are no blankets at all, just sheets. The AC is quite loud and does not cool the room completely but at least makes it bearable. The shower worked great, had hot water and good water pressure. Toilet worked good. TV was old and there was no remote, but then again we didn't come to Cancun to watch TV so this wasn't an issue.
The staff: very friendly and helpful, except at the restaurant. The server did not acknowledge us until after we found our own seats and even after that we didn't get service until after a few minutes. We ended up walking away after finding out what the continental breakfast consists of and decided to go somewhere else. The reception staff was very friendly and answered all the questions we had and even recommended a few places for us.
Wifi works ok depending where you are. I had to constantly switch wifi networks between second and third floor because one would stop working.
The pool is quite tiny but clean and decent enough for my daughter to have fun and cool off. Other than the pool there is nothing else 'Spa' related at this hotel. There is also no gym.
So in conclusion, if you don't plan to spend a lot of time at the hotel and are basically looking for somewhere to sleep in and you are not bothered by a loud AC then this place is good for you. The artwork is definitely a plus.
- Official Description (provided by the hotel):
- Cultural Hotel that represents the Mayan Culture and mythology. 80 standard rooms, are usually decorated to reflect the constant desire to show the Mexican culture, its colors and carved stones.We have Spa, Relaxation Massage, Reductive, Steam Bath (Temazcal), Facials, Treatments, Beauty Salon, Meeting rooms, Conferences, Yoga, Pilates, Film Art, Art Gallery, Swimming Pool (Out Door), Beach Club, Car Rental, Travel and tours, Wireless Internet, Parking, Elevator, Radio Station, Handicap Room. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Hotels.com, Cheap Tickets, HotelTravel.com, HostelBookers, Agoda, getaroom.com, HostelWorld, Despegar.com, Odigeo, TripOnline SA and Tingo so you can book your Hotel Xbalamque Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Xbalamque Hotel Cancun