My wife and I had our honeymoon here from December 2 to the 12th. From the moment we first arrived on the property we felt like VIP's. We were greeted at the front door by our butler, Alejandro. He had champagne and towels waiting for us as concierge took our bags. The entrance is beautiful and a great first impression. Alejandro gave us a brief tour of the lobby area and took us up to the 21st floor to check in. Everyone on the floor already knew our names and greeted us as we walked through the elevator. Check in took only a few minutes, and Alejandro took us to our room, a preffered club honeymoon ocean front sweet, number 2101. When we walked in we had a bottle of wine and fruit on the table, a happy honeymoon sign hanging on our door, and the room was perfect! Alejandro gave us his card, walked us around the room showing us how to use the lights, the tv that popped up, and the mini bar. He told us if we wanted more or less of anything to simply ask. He let us get situated and our bags arrived less that 10 minutes later.
The view from our room was amazing. We had a wraparound balcony that faced the ocean and the other side we had a view of the hard rock hotel and the lagoon. I read people complain of the noise from the hard rock, we had no complaints at all. Showers were amazing, they gave us toothpaste, brushes, sunscreen, lotion, shaving cream, even q tips. The room was perfect.
The lobby of the resort is amazing. The fireplace, the coffee bar serving espresso and cappuccino all day long as well as small sandwiches, and the lobby bar was great. I don't want to harp on the decor of the hotel, just know it is a brand new hotel and everything is spotless.
THE FOOD: The resort has multiple restaurants. Dragons, an Asian blend of Japanese, Chinese, and Tai food. Blue water, a steak restaurant. Olio, an outdoor Medeteranean restaurant, Sea Salt, a casual seafood restaurant, The Market Cafe which was Mexican, and Nebbiolo, the Italian restaurant. We the everywhere, sometimes multiple times. Nebbiolo and Dragons were our favorite, but that is because of our taste in food. Every single meal we had was incredible, we just preffered the choices on those two. Service at every restaurant was prompt, efficient, every single waiter we had knew the entire menu and were so fast to get you anything you wanted. I would also like to add the sports bar, half time, has great draft beer and the BBQ chicken wings up there were amazing! We ate them multiple times. They have direct tv, me being a NY Rangers and NY Giants fan, they were quick to put the games on so I could watch and enjoy a cold beer. I read complaints about waiting for a table at various restaurants, in 10 days we waited 20 minutes one time. Go before 730 and you won't wait. You are on vacation, if you are so busy you can't wait a few minutes at the bar with a drink while your table is prepared shame on you.
Their are 3 regular pools and 1 preffered club pool on the 12 th floor for anyone with preffered status. Not once did we wait for a chair at any on the pools. The beach was gorgeous, there again never had a problem with towels or chairs. We had 9 out of 10 days of sun, so we would wake up, enjoy the great breakfast buffet, then go by the beach for half a day then usually the preffered pool for half the day. They have a lunch menu at the preffered pool, great chicken, quesadillas, and burgers! They deliver to you in the lounge chair! Amazing. No matter where you are, getting a drink was never difficult. Again I read complaints of slow service, we never ever experienced that. We always had a good, not watered down drink in our hands.
Service was a++++++. Can't say enough about it. Every single person responded to you with, "it's a pleasure.". I want to make a special mention of our night butler, Emilio on the 21st floor. Never have a met a man so passionate about his job and good at it. Emilio greeted us every night with a smile, a brief conversation, and always made sure we wanted for nothing. He is such an asset to this resort! He knew the answer to every question we had, and always walked us to our room no matter how busy he seemed. If you are reading this Secrets this man deserves a promotion!
Overall, we don't have one complaint about this resort. Nothing at all went wrong. The food, the room, the service, the staff, the drinks, the cleanliness, it was all great. I hope this remains so great. I would recommend this property for couples who are looking for a relaxing, romantic resort. They do have entertainment, and the staff involved in that was great, especially victor, hes quite funny. We didn't want a big party atmosphere, we wanted laid back, relaxing, stress free fun and we got exactly that! If you are someone looking to be entertained and are more into late night clubs and partying, this may it be the resort for you.
- Official Description (provided by the hotel):
- Secrets The Vine Cancun will debut as the first Secrets Resort & Spa in Cancun. This brand new adults-only resort is situated along a powder-white beach with crystal-clear views of the Caribbean Sea. Offering an adults-only Unlimited-Luxury® experience with gourmet dining options, daily activities, nightly performances, elite services and superior amenities; Secrets The Vine features a massive Secrets Spa by Pevonia inspired by cave-like structures and the natural cenotes of the area. All of this and more is within reach and only 10 minutes from Cancun's International Airport.Each of the Secrets The Vine's 495 guest rooms provide a private and romantic retreat of beauty and splendor with deluxe appointments including Italian porcelain floors, the finest luxury linens and much more.The signature element of Secrets The Vine Cancun is the extensive selection of fine wines stored in an on-site Wine Cellar or "Enoteca" which provides wine tasting and pairings for the most exquisite of tastes. ... more less
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