We just got back and I have to say that The Vine has great potential. I had not been to Cancun in several years as I have found the Mayan Riviera best suited for me. I normally do a 7 day trip but could only do a 5 day deal this time. My Travel Agent is very good and knows what I like and thought The Vine would fit the bill: Top-shelf liquor, luxury rooms, good food, good service, and a great beach. I paid for an additional upgrade to the preferred club status. This gives you a higher room floor, access to a concierge floor, and access to a private pool and bar on the 12th floor. Let me say that overall I really enjoyed my trip. I did have 2 mishaps that really dampened my overall experience.I feel this is a management issue and do not know if I will ever go back.
We had a great flight and a private shuttle to The Vine. The hotel greeting was great, warm moist towel to clean your hands, a glass of champagne, a brief tour of the resort by your Butler, and on to a fast private check-in. This is where Mishap #1 occurred. We were told at check-in that we could not get a king size bed and had to take 2 queen beds. This was a big deal to me and mine. I was told that not only could I not have a king size bed, there would not be one available for the duration of my stay. With little sleep and traveling all day this set a sour tone right off the bat. I was told that I could get a King bed if I paid to upgrade to a junior suite. I refused and felt like I was being extorted to pay more money for what I feel like I had already paid for in the first place. We took our key to our 2 queen bed on the 24th floor and I began trying to call my travel agent who suggested I contact someone from Sunwing (aka Vacation Express- who the trip was booked through) in the hotel lobby to help me try and reason with the hotel. My travel agent was also calling the hotel and trying to work something out. I was told by the Sunwing rep. that the hotel was right in not guaranteeing me a king bed. All I know is that within about 30 minutes of them telling me there was no way I was getting a king bed that one mysteriously was available on the 21st floor and that they were already in the process of moving my luggage. So, my thought is why not just give me the available room in the first place and not put me through all of this. It felt like I was lied to in order to see if they could get more money from me to pay for a junior suite. I never did get a straight answer on it. It was just magic. The bottom line is, they had a king bed available, they just didn't have one for me. I got over it.....so let's move on to the good.
The property is amazing. Very clean and stylish. If you like to work out on vacation (which I do) they have the best hotel gym I have ever used. The equipment from the treadmills to life fitness weight machines were top of the line. The best part is the whole back wall of the gym is glass and you overlook the pool, beach and ocean while you work out. I thought this was amazing.
The rooms are extremely nice with great showers and comfortable beds. My balcony overlooked the bay on the left ( I guess that is what it was) and the ocean on the right. The only complaint here is that you can hear your neighbors. The balconies are not separated by walls. This can make for some awkward situations.
Food. Breakfast was my favorite as you get custom made omelets and a great selection of juices. My favorite was called "green juice". I still think about it. It did seem the hotel was at or near capacity and the waiting times at dinner seemed long. The waiters were very friendly and tried very hard to please. The food was pretty good overall.
The Coupons - I was all excited to get my $400 in coupons to use at the resort. The only stipulation is that you could not use them all at once. I thought great, no problem, I will use a $100 here and a $100 there.......It was not to be. They are a gimmick and I never used the first one. For example, you purchase a $70 bottle of wine, you can only use a $10 coupon. I was going to splurge one night and buy about a middle of the road $60 bottle of wine with dinner. The wine guy showed up a short time later with a $120 bottle of wine ready to open as they happened to be out of the bottle I ordered........after the room incident.....really? I declined.
The SPA - I was initially really interested in getting a massage as I usually do on vacation. I took a tour of the facilities to check it out. I found the staff to be indifferent and not very friendly. I passed them everyday on the way to the gym and they usually just looked away and did not try to engage in any way. I opted out this time.
Music - There is Spa like music playing most everywhere you go. In the lobby, by the main pools, etc. I found it to be distracting at times. They did have an acoustic guitar player at the pool one day that was fantastic. However, I did not spend much time at the pool as I am a beach/ocean guy. Let me say that I have NEVER seen water so gorgeous and blue as it was at The Vine. They have sugar sand and great service at the beach. I had a blast fighting the awesome waves that were unbelievable. The beach as great as it could be fell way short to me.
First, the hotel is located in a spot right where all the vendors make their entrance. Every 5 minutes your are asked if you want to but cigars, beads, sunglasses, jewelry, etc. you name it. The first 20 times you don't really mind, but after that is becomes ridiculous......and that is no exaggeration. The Hotel does nothing to curtail it. I am all for a guy trying to make a buck but it borders on harassment. This is also where incident number #2 occurred. I made it all week through the bombardment of the vendors and procured a prime front row beach chair with umbrella on my last day at the hotel. I was in bliss......waves crashing.......was all but asleep....when one of the beach attendants seated 2 gentleman about two feet from me. One of the gentlemen began hooking up an elaborate speaker for his I-phone, I-Pod etc. and promptly began playing some techno trash music with a thump-thump bass. I was listening to my music all week as well but I used ear pods to spare others from my rifts. I thought this was incredibly rude and said so to the gentleman. He did turn it down but all I continued to hear was thump thump thump. I listened to this until I could not take it anymore. Rather than take matters into my own hands I went to the hotel employees for help. I asked if it was acceptable to hotel policy for people to play external music at the beach. They told me is was ok to play audible music. The nicer resorts I have been to in the past do not allow this. I only wish I had brought my external speaker for a little battle of the bands. But I did not. I had them move me about 15 feet away to the only other available spot. This only emboldened the gentleman and he turned it up. I believe the hotel should have made the gentlemen use ear buds or turn the music off. I did not drop 3 grand to listen to some rude dude's techno trash music when all I wanted to listen to was ocean waves .............and of course the same guy ask me 50 times ask if I want to buy some cigars.
SO.......This is a very nice hotel overall. There are no grounds to wander.......it is a giant hotel.........If you are a vodka drinker Absolute is as good as it gets unless you upgrade to preferred club.....then you have Kettle and Grey Goose as options. Do not get roped into the whole time share deal or vacation club deal unless you are really interested. I opted out but talked to a Canadian who did the whole spiel and said it took much longer than they said it would and it was a very high pressure thing. He regretted doing it. You are led to believe that for an hour and a half of your time you will get coupons for two free massages......enticing right........it didn't work out that way for him........he got like $40 off or something like that....... I hope this helped.........
I like the higher floors but you have to pay for them with the preferred club. If you have to have a...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.