Beautiful resort customer service great but they tried to be so high end it ended up being boring. We had a group of 5 couples the resturants kept telling us at dinner we could only choose between two items they picked because we were a large group- we finally told them we deserve what we want we even paid extra to be "prefered club". Only had butter knives to cut the steak that was of poor quality. There was a secret extra menu if you ordered wine um thought it was all inclusive? Burger at the pool bar was awesome. But no swim up bar. They did not have much entertainment-Elivis was poor all he did was talk. No music at pool till noon then it was la la music. Employees told us the manager was try to get 6 star status. Secret's Silversands was much more fun-swim up bar-4 oclock drink samples and appetizer's by veranda bar, nightly entertainment ,dance club and more!!!
- Official Description (provided by the hotel):
- Secrets The Vine Cancun will debut as the first Secrets Resort & Spa in Cancun. This brand new adults-only resort is situated along a powder-white beach with crystal-clear views of the Caribbean Sea. Offering an adults-only Unlimited-Luxury® experience with gourmet dining options, daily activities, nightly performances, elite services and superior amenities; Secrets The Vine features a massive Secrets Spa by Pevonia inspired by cave-like structures and the natural cenotes of the area. All of this and more is within reach and only 10 minutes from Cancun's International Airport.Each of the Secrets The Vine's 495 guest rooms provide a private and romantic retreat of beauty and splendor with deluxe appointments including Italian porcelain floors, the finest luxury linens and much more.The signature element of Secrets The Vine Cancun is the extensive selection of fine wines stored in an on-site Wine Cellar or "Enoteca" which provides wine tasting and pairings for the most exquisite of tastes. ... more less
- Reservation Options:
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