You go to paradise and visit a resort that treats you like royalty in a manner that exceeds almost all places and some people nitpick to the point of ridiculousness. Two stars to The Vine in a review because there were problems with the rides to and from the resort and you didn't get your complimentary bottle of wine or the exact massage you wanted and there was a problem with the bill? What about the spectacular rooms, service and food? Quit complaining about the little things like no complimentary bottle of wine (it is unlimited at any bar). Always review a bill long before check out time. Much easier to resolve problems when the taxi isn't waiting.
I sometimes wonder if people really read the reviews on Tripadvisor? This resort had problems in the past such as loud music in the morning, no full length mirrors, very hot and sunny work out room, unheated pools and noise in the hallways. They have listened to the complaints and have worked hard to fix most of these problems (they say mirrors are on order) but still need to do something about the hall noise.
Wine prices - way too steep. If you really want something other than the free wine but want your favorite wines without the markup - very simple solution - bring some of your own bottles at home. Then the $15 bottle of wine costs you $15. We have done that many times on our excursions and wrap several bottles of wine in towels in a suitcase. Just open the bottle in the room. No need to complain about the wine prices in the restaurants.
Dress code - they have one so bring a pair of pants and some collared shirts. What is the big deal?
Enjoy the luxury - you are on a wonderful vacation.
- Official Description (provided by the hotel):
- Secrets The Vine Cancun will debut as the first Secrets Resort & Spa in Cancun. This brand new adults-only resort is situated along a powder-white beach with crystal-clear views of the Caribbean Sea. Offering an adults-only Unlimited-Luxury® experience with gourmet dining options, daily activities, nightly performances, elite services and superior amenities; Secrets The Vine features a massive Secrets Spa by Pevonia inspired by cave-like structures and the natural cenotes of the area. All of this and more is within reach and only 10 minutes from Cancun's International Airport.Each of the Secrets The Vine's 495 guest rooms provide a private and romantic retreat of beauty and splendor with deluxe appointments including Italian porcelain floors, the finest luxury linens and much more.The signature element of Secrets The Vine Cancun is the extensive selection of fine wines stored in an on-site Wine Cellar or "Enoteca" which provides wine tasting and pairings for the most exquisite of tastes. ... more less
- Reservation Options:
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