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“Some reviews are amazing” 5 of 5 stars
Review of Secrets The Vine Cancun Resort & Spa

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Secrets The Vine Cancun Resort & Spa
4.5 of 5 Resort (All-Inclusive)   |   Boulevard Kukulcan Km 14.5 Mza.13 Retorno del Rey Lote 38 & 38B, Cancun 77500, Mexico   |  
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Ranked #4 of 178 Hotels in Cancun
Houston, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
37 helpful votes 37 helpful votes
“Some reviews are amazing”
5 of 5 stars Reviewed January 28, 2013

You go to paradise and visit a resort that treats you like royalty in a manner that exceeds almost all places and some people nitpick to the point of ridiculousness. Two stars to The Vine in a review because there were problems with the rides to and from the resort and you didn't get your complimentary bottle of wine or the exact massage you wanted and there was a problem with the bill? What about the spectacular rooms, service and food? Quit complaining about the little things like no complimentary bottle of wine (it is unlimited at any bar). Always review a bill long before check out time. Much easier to resolve problems when the taxi isn't waiting.

I sometimes wonder if people really read the reviews on Tripadvisor? This resort had problems in the past such as loud music in the morning, no full length mirrors, very hot and sunny work out room, unheated pools and noise in the hallways. They have listened to the complaints and have worked hard to fix most of these problems (they say mirrors are on order) but still need to do something about the hall noise.

Wine prices - way too steep. If you really want something other than the free wine but want your favorite wines without the markup - very simple solution - bring some of your own bottles at home. Then the $15 bottle of wine costs you $15. We have done that many times on our excursions and wrap several bottles of wine in towels in a suitcase. Just open the bottle in the room. No need to complain about the wine prices in the restaurants.

Dress code - they have one so bring a pair of pants and some collared shirts. What is the big deal?

Enjoy the luxury - you are on a wonderful vacation.

Stayed January 2013, traveled as a couple
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3,440 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,341)
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Kelowna, Canada
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 28, 2013

Overall, we enjoyed our stay at this hotel. We traveled with another couple so the following comments are a compilation of our observations. The staff is outstanding: professional, polite, attentive. The facilities and rooms are well-maintained and very clean. The gym (and its staff) was excellent. The food at all restaurants, including the buffet, was fresh, well-prepared and appetizing (although the entrees at the Asian restaurant were unremarkable in that they lacked the flavors and spices that are generally characteristic of foods from the various Asian dishes that the restaurant specializes in; salt seemed to be the spice of choice). The location of the hotel itself is a bonus in that it is about a 20 minute drive from the airport; it is, however, located in a long row of hotels and has very little of its own property. There is little greenery and landscaping to appreciate. There is room for improvement in terms of their wines. The list of included wines was limited, and the wines themselves disappointing. The "for purchase" wine list was terribly overpriced. There are 3 wine-tastings offered at the hotel each day, with the 5pm tasting having a charge of $20 USD per person. We paid for the tasting and were disappointed in the 3 wines offered at that tasting; we shared our complaints with management who handled our complaint respectfully and professionally and refunded our money. Given the many fantastic properties on the Mayan side, we are not certain that we would not stay here again. One last note: the hallways are very noisy and the doors slam (there doesn't seem to be a way to close them quietly). Perhaps some art on the walls would also help not only with the noise level but with the stark feel; the 12th floor contains almost all of the restaurants and the lack of decoration as you step off the elevator onto this floor leaves you wondering if you've mistakenly taken the service elevator.

Room Tip: It seems that rooms with king beds are limited. You may well have a room with double beds for a few...
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed January 27, 2013

My wife and I travel to the Caribbean a couple times a year and have been to Cancun 5 or so times. In the last couple years we stayed at Excellence Playa Mujeres and Live Aqua. We had the Honeymoon OceanFront Suite at Excellence, the Live Aqua Suite at Live Aqua and had the Preferred Club MasterSuite at Secrets the Vine. Nothing will ever compare to the Excellence suite but I liked Live Aqua Suite and Secrets Master Suite Equally. Only listing those so you can see what i'm comparing everything too.

The Hotel is very nice throughout but very cramped in space. Cancun resorts in general have small properties compared to other islands but Secrets is a 1/4 of the space than other resorts in Cancun. So theres not really anywhere to go for privacy on the beach or pool area. All the chairs are almost touching each other.

The food has potential but was average at best. We traveled with another couple and we all got travelers sickness at different times throughout the week. As much as we goto the caribbean, we know all the precautions to take to prevent this and have never gotten it before. So something was off with the food. There was always something at each restaurant that we liked but then also stuff that was not very good. I got the ribs one night at the steak house and It was literally one huge rib with 98% fat. Not good! Breakfast and lunch were very good. Just hit or miss with dinners.

The service was pretty good. Had a couple bad experiences at dinner but overall good service. Things just move slower in the caribbean and you have to be prepared for that. Most people were very eager to help. And I want to send out a compliment to Servero at the preferred club on 21st floor. He was the best of the week!

In conclusion, I liked the hotel but probably wouldnt go back because of no where to escape for personal time. Its definitely a party crowd, so if you are looking for some luxury and want to just party all week, then you may love this resort. I just prefer to have the party but also some personal space by the pools and beach. I would have to rank this resort 3rd out of Excellence and Live Aqua. Feel free to ask any questions.

Room Tip: I believe the Preferred Club is well worth the money. Its only a few extra dollars a day and you ge...
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winnipeg, Canada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 27, 2013

Stayed Jan 19-26 with a group. We all had a great time, the resort was amazing, great service everywhere we went.

Visited all of the bars (Sports Bar and Piano Bar, lobby and pool bars), 4 of the restaurants (Dragons, Blue water Grill, and the mexican restaurant were all great, Olio was just okay), buffet in the mornings and lunch was amazing. there were also snacks such as burgers, nachos etc outside by the pool everyday. Chiefs came out everyday at 1pm around the pools with snacks for everyone to try, best snack was the lobster pizza! Coffee bar was also great for coffee in the morning or their frozen Baileys ..delicious. Room service was available 24 hours a day, we tried lunch and dinner, both were very good, favorites mushroom soup and the creme brule.

The rooms are very nice and the beds amazing, so comfortable and clean. Amazing rain showers! Great view from the room.

Already want to go back!

Room Tip: Request a room facing Hard Rock to have a view of the pools
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris,ME
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 27, 2013

The worst part of my vacation was leaving this brilliant resort and returning to below zero temperatures! Everything prior to that was amazing!!! The hotel is beautiful. The staff is ultra impressive. I couldn't believe how clean it was. The staff works around the clock keeping the entry, lobby, pool area, dining establishments, stores, etc looking fresh and neat.

I have no complaints about the food at any of the dining options. It was delicious every place that we went...and we went to all but the Mediterranean spot. There were selections for everyone in our group from the foodies to the picky ones.

We found our favorite spot for a good drink everytime was at the Manatee Bar which was right beside the infinity pool. Ignacio and Rosando were always smiling, greeting us with funny lines, and genuine kindness. They made us a few signature drinks like the Mexican Flag...yum! If you haven't visited yet, definitely stop by to see them. The drinks were unpredictable elsewhere. We had some great drinks and some awful drinks at the other bars.

The entertainment team was remarkable! Victor broke the ice convincing us to join in a game of water volleyball early on in the trip and quickly he and the rest of the team became like old friends. When I was sick for a few days they all greeted me with hugs and get well wishes. Balam was like a gentle spirit in an active body. We so thoroughly enjoyed getting to know the whole bunch...Winnie, Beth, Alan included:)

I would recommend this spot to anyone who is looking for a nice break from the hustle and bustle of life. I didn't see a grouchy face anywhere and loved the options for low key and/or high energy activities!

Room Tip: Rooms away from the elevators are nice and quiet. 11th floor was a nice view , but the 25th floor wa...
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  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Rapids, Michigan
Senior Contributor
21 reviews 21 reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 26, 2013

This is our second resort trip to Mexico, first we went to Dreams Puerta Vallarta (AWESOME!) and this time we decided to try a Secrets (same company).

Pros:
1. LOVELY hotel. Wow!
2. Amazing food choices/ selection/ and quality. My husband is a chef and we absolutely loved Dragons restaurant.
3. Friendly staff. Everyone was very polite and kind. We felt like royalty
4. Drinks, Drinks, Drinks everywhere... there is a bar anywherer you go. So, if you need a drink, well take 5 steps and you can have one. :)
5. Easy to navigate. The hotel is large but everything is easy to find.
6. The entertainment staff. They work SO hard and such long days but they are always laughing and having fun. Water Aerobics was hillarious and a great time. All the shows were amazing as well, we were very entertained.
7. The rooms- the beds are very comfortable. The balconies are huge! We could have had a party on our balcony!
8. Location- only a 10-12 minute trip from the airport. We used the Amstar service and were very pleased. We didn't have to wait.

Cons:
1. Construction. Our floor was under serious construction, so we passed crew all day when walking back and forth from our room to the elevator. It wasn't a huge deal, they were friendly, it just took away from the "romance" of the floor.

Overall, I would 100% recommend this Resort.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Goshen, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 26, 2013

We spent 4 days here for a conference in January. We arrived before check-in, so they held our luggage, greeted us with champagne, and provided us with a pager so we could explore the hotel while we waited for our room to be prepped. Check-in was a bit delayed, but the staff was super friendly and did their best to keep us entertained and relaxed while we waited. In the lobby, they have board games so you can sit, play a game and have a drink.

Once check-in was complete, we were able to see how beautiful the rooms were. We stayed on the 26th floor with an awesome view of the ocean. You can get room service 24 hours a day, the mini-bar in the room is stocked daily, and you can visit as many restaurants as you like.

There is an awesome gym (to help with the indulgence if the "all inclusive" feature at the resort" with a view of the ocean. There are 4 pools that are heated, so we were able to swim even though the weather was a bit overcast.

In the evenings, there are various forms of entertainment including a DJ, an Elvis impersonator and a wonderful piano bar. The entertainment varies each night so there is always something to do.

The staff was super friendly. We stuck with one waiter named Martin in the Market Cafe. He greeted us each day and made sure we tried a new drink at every meal.

I will definitely visit this place again.

Room Tip: We were upgraded to the preferred rooms for a nominal fee. It is worth is for the awesome views.
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Secrets The Vine Cancun Resort & Spa

Address: Boulevard Kukulcan Km 14.5 Mza.13 Retorno del Rey Lote 38 & 38B, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 178 Hotels in Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Secrets The Vine Cancun Resort & Spa 4.5*
Number of rooms: 495
Official Description (provided by the hotel):
Secrets The Vine Cancun will debut as the first Secrets Resort & Spa in Cancun. This brand new adults-only resort is situated along a powder-white beach with crystal-clear views of the Caribbean Sea. Offering an adults-only Unlimited-Luxury® experience with gourmet dining options, daily activities, nightly performances, elite services and superior amenities; Secrets The Vine features a massive Secrets Spa by Pevonia inspired by cave-like structures and the natural cenotes of the area. All of this and more is within reach and only 10 minutes from Cancun's International Airport.Each of the Secrets The Vine's 495 guest rooms provide a private and romantic retreat of beauty and splendor with deluxe appointments including Italian porcelain floors, the finest luxury linens and much more.The signature element of Secrets The Vine Cancun is the extensive selection of fine wines stored in an on-site Wine Cellar or "Enoteca" which provides wine tasting and pairings for the most exquisite of tastes. ... more   less 
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