My husband and I stayed for the last 3 nights of our honeymoon at Sandos (Aug 5th - 8th) We don't like to stay in All inclusives because it's not our type of thing, but we decided to give it a chance.
I'll start with the worse:
For a honeymooner, the details count. And in Sandos we didn't find any, even if they knew in what kind of trip we were. No flowers, no wine bottle, no sign in their daily announcements, no special cake in the Seasons restaurant. Nothing. Before staying in Sandos we stayed in Privilege Aluxes in Isla Mujeres and they did the whole thing for us (without extra charges), so it was disappointing, especially for me. If you're planning to go for your honeymoon and you care about these things, don't stay there.
The service in the pool area and beach is terrible. If you're going to tip them, they will have a good service. If not, they're going to forget your drinks. The last morning we stayed there a waiter took an order for another guest, and when I called him he said he was not allowed to serve drinks in that area. Two minutes later, he was receiving his tip from this other guest and getting him drinks... They can't say it was so crowded they couldn't handle all the work, the hotel was at 50% of its cappacity. (Look for Eder and Luis, they were the nicest people there)
If you're going for the food, do it. The food is excellent. I am not going to repeat what all travelers are saying, the 3 restaurants, Seasons, Gaijin, and Zango are excellent, the service in this last one is great We forgot a lot of the names, but Carolina, Jairo, the whole staff there is awesome. Outstanding service.
We got to have dinner at Gaijin, Miguel went the whole 9 yards in his show. All the waiters, nice and attentive. From Seasons, we remember Jorge and Erika, the hostess, they really know what their jobs are about.
The drinks in the Bar one are really good. We forgot the DJ's name who plays some music in the middle of one of the pools, he's nice too.
Sandos is going in the right direction, but they really need to improve the areas I mentioned. In a hotel that calls itself a Luxury resort, they're still a little far from that.
- Official Description (provided by the hotel):
- A refined and yet welcoming sense of personal service pervades Sandos Cancun Luxury Experience Resort. Our guests enjoy an intimate setting on the sands of Cancun, combining a great all inclusive Total Gourmet Experience with pleasure and relax in 187 rooms, 26 suites. The visitors may enjoy a world-class spa with fitness center, two fine-dining restaurants, three tiered pools, and the Caribbean beach with private cabanas and beachside attendants. ... more less
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