There is so much to say about this resort!!!
Wonderful! Amazing! A true 5 stars! We are a family of 5 (17, 14 and 10 years old kids). We do enjoy good food and luxury when we travel… First: don’t base your decision on the web site – it simply doesn’t do justice to the resort and amenities!
From the moment you come in (greeted with red roses (ladies), fresh face cloth and a glass of champagne) to when you leave; this resort is a true hidden jewel in Cancun. I can only compare it to a “mini” Fontainebleau (Miami Beach).
Very small resort (214 rooms, some 20 suites), 3 infinity pools, and several restaurants – a perfect place to relax, swim and slow your pace (not a party place or continuous entertainment). There is a good dose of entertainment during the day (water exercise, pool volley ball and water volleyball) with Alphonso who is awesome! The pool cabanas (included if you book a suite) and the beach ones are wonderful! No card for the towels, change when needed – really no fuss and great service.
Drink and food ….. WOW! The Season restaurant (dress code, no flip-flops …) is a true 5 Star restaurant. (For cruisers: better than the restaurants where you pay the extra fees). Beef imported from Argentina, wine is not diluted – the fish is to die for! Jorge our waiter made our evening unique every visit!!! The Japanese restaurant – you go once for the experience… Breakfast buffet – incredible!!!! There is nothing missing!!! Stunning décor, fresh fruits beautifully presented, champagne for mimosa, and the list goes on! Good luck trying to lose weight!
You mini-fridge (in the room) is also garnished with bottles water, beer and soft drinks and M&M – included! Rooms all have a partial view of the sea and/or the canal. Super clean; the towels were changed twice a day. Room service is also available (great for teenage boys who can eat 8 meals a day!) Another positive point: we had a room next to the elevator and never head a single voice / door slamming or elevator noises (you just don't hear your neighbors!)
The entertainment was beyond our expectations! We had a Mexican Fiesta (food outdoors) with a dance show and music! Super!!! A champagne party hosted in the penthouse (hors d’oeuvre, champagne, open bar) with drummers (incredible), a disco and more! Sandoz gave away over 10 bottles of Tequila, Champagne, 2 massages (I won one!), and 1, 2 and a 4 night stay! It was simply a wonderful party! We also had a lobster dinner (as much as you want) serve by the pool / sea. Beautiful!
The spa was also gorgeous – looked and felt like a Haman or Spanish Castillo. Vivian my masseuse was incredible – she could have worked in any spa in the world! Not a giveaway price wise but well worth the money!
There is a kids club - it is more appropriate for younger kids (my 10 year old borrowed sand tows but did not stay there).
We went during the turtle season: incredible to watch the turtles lay their eggs and cover the nest (there are university students ensuring that the turtles are not bothered, picking up the eggs to relay them in a protected area). Great experience for the kids!
My only complaints: the service at lunch at the restaurant by the pool lacked in “organization” – sometimes slow; the staff seemed lost. It was the only time where the resort would have lost “stars”.
There is no shuttle from the airport – taxi for 5 to the airport was $ 100.00 and returning, $ 60.00 (cheaper is you are 4 or less).
- Official Description (provided by the hotel):
- A refined and yet welcoming sense of personal service pervades Sandos Cancun Luxury Experience Resort. Our guests enjoy an intimate setting on the sands of Cancun, combining a great all inclusive Total Gourmet Experience with pleasure and relax in 187 rooms, 26 suites. The visitors may enjoy a world-class spa with fitness center, two fine-dining restaurants, three tiered pools, and the Caribbean beach with private cabanas and beachside attendants. ... more less
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