My wife and I stayed here for 8 nights between 2nd and 10th of July. Let me start by saying I liked it and it's a very decent hotel, but it isn't exactly the height of luxury. In part, my own experience may have been ruined by the hotel being at around 25% occupancy while I was there
Fantastic pool area, three pools all nice and clean
Great poolside disabled access (though I'm not disabled I noticed loads of handy wheelchair ramps)
The staff were all friendly and attentive, although I'm an all inclusive tipper that always helps!
Room was clean
Right on the beach
Three decent restaurants and a tasty snack bar
The buffet wasn't a buffet - on four nights out of the eight and on one night wasn't even open
The poolside snack bar doesn't have ice cream! In the heat of the day that'd be nice
The turn down service was erratic, they came on two nights - it was weird just having it twice
When I asked the concierge for some advice they tried to sell me a 'holiday club' - timeshare essentially
The fire alarm had two false alarms on two seperate nights
In short, it's not out of this world luxury, but it's nice enough.
- Official Description (provided by the hotel):
- A refined and yet welcoming sense of personal service pervades Sandos Cancun Luxury Experience Resort. Our guests enjoy an intimate setting on the sands of Cancun, combining a great all inclusive Total Gourmet Experience with pleasure and relax in 187 rooms, 26 suites. The visitors may enjoy a world-class spa with fitness center, two fine-dining restaurants, three tiered pools, and the Caribbean beach with private cabanas and beachside attendants. ... more less
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