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“Amazing getaway” 5 of 5 stars
Review of Sandos Cancun Luxury Experience Resort

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Sandos Cancun Luxury Experience Resort
4.0 of 5 Resort (All-Inclusive)   |   Boulevard Kukulcan KM 14 Manzana 53 Lote 37 1 | Hotel Zone, Cancun 77500, Mexico   |  
Hotel amenities
Ranked #22 of 177 Hotels in Cancun
new york
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
21 helpful votes 21 helpful votes
“Amazing getaway”
5 of 5 stars Reviewed March 28, 2013

My boyfriend and I just spent 5 days at the Sandos, and we really loved our experience there. Our main goal of this getaway was to get out of cold New York and enjoy some R&R in the sun, and Sandos definitely delivered!

When we arrived, check in was seamless. We were greeted with a glass of champagne and a rose, and they had everything ready for us. We were given a small sales pitch which we could have done without, but that wasn't a big deal.

The property itself is gorgeous - it's exceptionally clean and pretty. The pool areas were wonderful and so inviting! The beach was clean of debris and seaweed, and the water of the Caribbean set an amazing backdrop! The room was clean and well appointed, and the bed was SO comfortable.

What really makes this place amazing is the service. The staff could not do enough for you! At breakfast one morning, the waiter actually took my plate and carried it from the buffet area to our table. I am sad I don't remember everyone's names to give them credit, but they were all outstanding, and actually seemed happy to be serving you! You can tell they take service very seriously, and we really appreciated the effort.

The other standout mention was the food. The food here was outstanding. The breakfast buffet had almost anything you could ask for (and some things you wouldn't even think of for breakfast!). The food at the St. Trop pool bar was great - casual fare, but delish, and the food at the restaurants at dinner was incredible. The only restaurant we skipped was the Japanese restaurant, but I will honestly say we did not have one bad meal. And the presentation of everything is outstanding.

There were a lot more children there than we initially expected, but it might have been because of spring break. They were all well behaved, and we actually started a pool volleyball game with a bunch of kids that were there. (Another nod to the service - one of the pool guys saw a kid tossing a volleyball and immediately ran and set up a net at the pool!) There just isn't much for children to do there aside from the pool and beach.

I hate to use the word "negative" in regards to this hotel, because we truly loved every single second of being there, but there are a few things we thought were unfortunate. The first is that the pool area loses sun at about 2:00. The Secrets hotel next door is gigantic, and blocks the sun in the afternoon. Absolutely not the hotel's fault, and the beach gets good sun until a little after 4. It was just a little annoying. Secondly is that there isn't really a ton going on at the hotel at night. The entertainment staff does a great job during the day, where they have music at the pool, water aerobics, cooking classes, etc, but there really isn't much going on when the sun goes down. We went to Bar One for a drink, and it was so quiet! We were hoping there would be a little more evening activity, as we didn't really want to venture off the property. The outside bar/restaurant St. Trop would be perfect for evening music and drinks, and we were a little disappointed that the outside space wasn't utilized at night. And third, they don't serve Corona. I don't know why, nor did the waiters, but when you're in Mexico, you drink Coronas. That's just what you do!

All in all, the trip was incredible. If you're looking to relax and be waited on, this place is perfect. If you're looking for something with a little more action, you might want to consider something a little larger. Regardless, I would absolutely recommend this hotel and would definitely consider staying here again should we ever return to Cancun.

Thank you Sandos, for an much needed, incredibly relaxing, luxury experience!

Room Tip: Definitely ask for a balcony. We were on the fourth floor, and had a great view of the Caribbean an...
See more room tips
  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Web Relations C, General Manager at Sandos Cancun Luxury Experience Resort, responded to this review, April 8, 2013
Dear Guest,

Thank you for choosing Sandos Cancún and for taking the time to post your feedback of your recent stay at the Resort.

We are very glad to know that your stay at Sandos was pleasant and full of details that made your experience a real Luxury Experience.

The Sandos culinary offering is one of the Resort’s strongholds, a Total Gourmet Experience that carries our heart and pride in every dish of our menu.

All of your comments and positive criticism is greatly appreciated, we will be working on it to provide a better experience day and night for all guests.

Do not hesitate to come back to Sandos Cancún, we will be more than glad to welcome you back for another warm, sunny and relaxing getaway in your home away from home, Sandos.

Best regards!
Martina Rodríguez
Director
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (431)
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English first
Iola, Wisconsin
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 26, 2013

This was our 6th trip to Yucatan. We chose Sandos Cancun because my sister and her husband (The Frandy's) decided on Sandos for their first trip and we wanted to surprise them. Needless to say they were surprised when we walked in to the Zango for supper our first night.

From the time we arrived we were treated like royalty. The food and atmosphere were wonderful. We especially liked that it was a smaller resort (about 275 rooms) so it felt more personal. We were in the gold category so we were able to use the preferred lounge on the 6th floor and the pool cabanas. What a treat! Overall, the staff and service were supurb, the bartenders fun and professional. The resort is pristine and easy to get around.

Breakfast on the beach was a truely memorable delight. Our servers Erick and Martin could not do enough for us. They made all the arrangements for the 4 of us.

A special thank you to Alely Roche from web relations for our special accomodations. Certainly went above and beyong to make our room special. If you ever have any special desires/requests do not hesitate to contact them.

And to General manager Martina Rodriguez Marcano, thank you for all you do to manage a great resort!

Best Regards,
Jack Lashua and Mary Jo Gerhardt

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Web Relations C, General Manager at Sandos Cancun Luxury Experience Resort, responded to this review, April 8, 2013
Dear Jack and Mary Jo,

Thank you for choosing Sandos Cancún. It was a real pleasure for us to be part of this family reunion. Just like you did with your sister, here at Sandos Cancún we love to surprise are guests going beyond your expectations in every single detail.

We encourage to all of our guests coming to Sandos Cancún to contact us through our Social Media or website if you have any doubt or comment.

I truly appreciate your comment for my work, I have a really hard working staff dedicated to pamper and provide the best vacation experience to everyone staying at Sandos.

Do not hesitate to come back to Sandos Cancún for another wonderful getaway.

Warm regards!
Martina Rodríguez
Director
Report response as inappropriate
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West New York, New Jersey
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 26, 2013

Having stayed in many hotels in many places, this is the best service I have ever seen. From the doorman David right to the poolside waiter Reyes, this was the best staff. The hotel is immaculate and well appointed. The restaurants are diverse and the food quality unusually high for an all- inclusive. Food preparation and presentation is worthy of any 5 Star. The room was fairly standard but immaculate with a lovely view. The beach and grounds are exactly what you see in the brochure. If there is the slightest drawback its the pool area. The neighboring hotel casts a shadow on the pools later in the day which bums out the sun worshipers but don't let stop you. The atmosphere is very comfortable but classy, not for the spring break crowd, but it is perfectly situated for a fast bus or taxi ride to the club scene, big and small time shopping and restaurants galore. Nadia, Norma, Carmen, Erick, Lazaro, all GREAT Job!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Web Relations C, General Manager at Sandos Cancun Luxury Experience Resort, responded to this review, April 8, 2013
Dear Guest,

I would like to thank you for choosing Sandos Cancún, it has been a true pleasure to welcome and attend you on your vacation.

We are very glad to know that you could live a real Luxury Experience just the way you saw it before and imagined. Here at Sandos Cancún we offer a high end culinary experience that goes from typical Mexican food and sea food to Modern Cuisine with a touch of molecular gastronomy.

We hope to welcome you back in a near future for another outstanding vacation at Sandos Cancún.

Kind regards!
Martina Rodríguez
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland, United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 26, 2013

When you arrive they great you with a rose, a glass of champagne and a cool wash cloth. Is there anything better than that? Well, apparently! Because they keep it up with a great breakfast buffet, superior dining choices and food and help that is truly nice and helpful. This place is the greatest and I wouldn't hesitate to recommend it or stay there again!

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Web Relations C, General Manager at Sandos Cancun Luxury Experience Resort, responded to this review, April 2, 2013
Dear Guest,

Thank you for staying at Sandos Cancún. Something better than read your review is to find out that you had a memorable stay at Sandos Cancún, enjoying of our culinary experience and personalized service.

Do not hesitate to come back to Sandos Cancún for another Luxury Experience in paradise.
Kind regards!

Martina Rodríguez
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 25, 2013 via mobile

I can't say enough good things about our trip to Sandos Cancun. The only negative would be that leaving may require you to feel instantly depressed! This place is a hidden gem of a resort, a truly beautifully designed Property with stunning grounds/pools/outdoor spaces and restaurants...the beach area is gorgeous too and has swinging day beds and loungers to choose from. Kids club rocks and is low fi for those traveling without kids. They have a fabulous array of activities each day from water aerobics and yoga to volley ball and water polo. Al fresco cooking classes were very sweet too. An eclectic bunch of South American, US/Canadian and European visitors, and when we visited a blend of families, honeymooners, couples celebrating big birthdays etc. it's worth the splurge too as the quality of restaurants and bars is excellent (and all inclusive, hoorah!), and it's genuinely that rare breed of a hotel that you want to spend time in and eat in. The breakfasts are possibly the most exciting I've ever sampled-a legendary array of anything you could possibly wish for.. Truly. The hip Teppanyaki lounge is amazing and Seasons for fine dining is elegant and gorgeous. Bar One is a cool bar with outdoor terrace that offers modern design with live music....did I mention the flowing champagne?! Outdoor fresh ceviche and champagne lunches were our thing at St Trop. We adored our time there and couldn't fault it but above all the #1 draw is the staff. I've never come across a more professional and caring team. Ridiculously well trained and just a group of savvy sweethearts is the way is describe them. From Palmira at Sanditos Kids Club (loved it),Rene,Alfredo and David the bellboys, Victor at Seasons and Jesus Apolo; the breakfast crew Oscar, Martin, Carolina, Marlo, Karina; Erick, Carlos, Santiago, Jonathan and Antonio with Norma, Lazario and Marisela. These people are amazing. Apologies for the Oscar acceptance worthy list of names, but I've never even cared/known about anyone who served me's name at any other hotel I've stayed at....you get my point. These are exceptional people who will give you an exceptional stay. If you're reluctant to stay in Cancun for the cheese factor (I was) or to go all inclusive (I also was), put you fears aside, this place is heavenly.

Get there quick before the rest of the world discovers it;)

  • Stayed March 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Web Relations C, General Manager at Sandos Cancun Luxury Experience Resort, responded to this review, April 8, 2013
Dear Guest,

Thank you for choosing Sandos Cancún and for taking the time to share your feedback with the Trip Advisor travelers community.

It is a delight to know that our Total Gourmet Experience exceeded your expectations. All of our guests truly enjoy of our breakfast buffet as we have a large variety of options for everyone’s taste.

On behalf of all the staff of Sandos Cancún, I want to thank you for such wonderful comments, this is the best reward for our hard work to make you live a Luxury Experience. Your words have been inspirational and much appreciated by us.

It will be our true pleasure to welcome you back at Sandos Cancún to pamper you in your home in Cancún.

Warm regards!
Martina Rodríguez
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed March 23, 2013

Wow- what a beautiful place. Used to be a Le Meridian property so it's a nice place. The food and service was exceptional. We were treated to breakfast by the ocean one morning. Martin Pech was our host and waiter- what a great representative of the hotel. He couldn't be any friendlier and more helpful. It was an amazing, relaxing breakfast and stay at the hotel.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Web Relations C, General Manager at Sandos Cancun Luxury Experience Resort, responded to this review, April 2, 2013
Dear Guest,

Thank you so much for sharing your experience through this review. It is a true pleasure to know that personalized and detailed service from our staff made you live a real Luxury Experience at Sandos Cancún with a special breakfast by the ocean.

We will be more than happy to host you again, here at your home in Cancún.

Best regards!
Martina Rodríguez
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Neuchatel, Switzerland
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 20, 2013

We're a couple of frequent travelers who has quite a lot of points of comparsion when it comes to hotels. Our stay at the Sandos was amongst the best stays we had on the continent. Everything at the Sandos was at least as good as presented on their website.
The staff of the hotel is welcoming, professional and extremely helpful.
The food choice was great and its quality amazing, this came as a very pleasant surprise as our previous experiences were not that satisfying in other hotels around.

We highly recommend this hotel for its overall high service quality.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Web Relations C, General Manager at Sandos Cancun Luxury Experience Resort, responded to this review, April 2, 2013
Dear Guest,

Thank you so much for sharing your experience of your recent stay at Sandos Cancún. We are truly delighted reading at your review, your words are very inspirational for us to keep working with love and dedication to our guests.

It will be our pleasure to welcome you again in a near future for another pleasant and amazing vacation experience at Sandos Cancún.

Kind regards!
Martina Rodríguez
Dreictor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sandos Cancun Luxury Experience Resort

Address: Boulevard Kukulcan KM 14 Manzana 53 Lote 37 1 | Hotel Zone, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #22 of 177 Hotels in Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sandos Cancun Luxury Experience Resort 4*
Number of rooms: 213
Official Description (provided by the hotel):
A refined and yet welcoming sense of personal service pervades Sandos Cancun Luxury Experience Resort. Our guests enjoy an intimate setting on the sands of Cancun, combining a great all inclusive Total Gourmet Experience with pleasure and relax in 187 rooms, 26 suites. The visitors may enjoy a world-class spa with fitness center, two fine-dining restaurants, three tiered pools, and the Caribbean beach with private cabanas and beachside attendants. ... more   less 
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