We had a great time at Sandos Cancun. The staff is the friendliest and most helpful in all my years of travel. There is a breakfast buffet that will spoil you -- nonstop champagne, lox, every fruit, pastries, Mexican options, custom omelet station, etc. The food is wonderful. All serving staff members were genuinely friendly. At the risk of omitting someone, I do have to mention Martin, Jesus, Jesus Apollo, Raul, and Oscar. Wish I could take them home! At Seasons restaurant be sure to ask for "Tony's coffee," elegantly served by Antonio himself. Plenty of pool towels and beach chairs, made more pleasant by Victor's friendly service. Our room did have 3 minor problems, but they were fixed in a timely manner. The two negatives I have are: the hot tub wasn't hot enough, and the ocean was too rough if you're not a strong swimmer (but this is true of every hotel on Cancun's beach). The spa massage was delightful. Go here before too many more people find out about it!