From the moment that I walked in the door I was treated like royalty...champagne and a rose..
After getting into our room it was everything that I had remembered...my husband and I have stayed at this hotel for the past 10 yrs and was a little uncertain about the buy out but since we loved it so much we wanted to go back and see what all had changed..It was also our first time at an all inclusive...lets say Sandos didn't disappoint.
Each morning at Zango we had an amazing breakfast...everything you could possibly imagine and the service was great...thanks to Alexandry, Irving, and Jonthan..these guys were amazing catering to our every need or want.
Each evening was just as great...the service at Seasons went above and beyond thanks to Luis...the food was wonderful and if you go make sure you order the steak!
I loved this hotel and look forward to my next visit...and I'm sold on the all inclusive!

Our family stayed at the Sandos Cancun Luxury Experience Resort during the week of Thanksgiving, 2012. Definitely the best all-inclusive hotel we've been to in the Cancun area. Everyone that worked there was extremely friendly (as were the other guests), the food was awesome, and the beach activities were non-stop. Volleyball and water aerobics were quite popular at this resort. The breakfast buffet at Zango's was to-die for, and the Japanese Restaurant was amazing! There were two other restaurants (including the one adjacent the pool and beach). They had a very nice spa, and the gym was more than adequate. There also was a nice Kids Club that our son enjoyed. The location in Cancun is perfect! We still talk about this vacation, and our 6-year old son wants to go back so he can play volleyball with the big boys again! We would definitely return to this hotel, and I rarely say that about any hotel.

Danny from Leesburg, VA

We had the good fortune to stay at Sandos Cancun this month.
We had a wonderful stay. We have been visiting this location for 10 years;
this was our first stay since the change from Le Meridien to Sandos.

The location is wonderful.
The property and our room were luxurious and comfortable.
The beach is the best that we have ever seen.

The restaurants served us wonderful food.
So, why the title "Choosing excellence"?

In short, the staff.
The staff had opportunities every day to be either very good, or excellent.
Every time, they chose to be excellent.

While the breakfast buffet was truly wonderful, it was the staff that made it a memorable experience (When was the last time that you had a breakfast that was a memorable experience?).
Each morning, the manager, Monserrat C. met us with a warm and friendly smile.
At breakfast, we were served by a truly wonderful trio:
Alexandry "El Guapo",
Irving "El Gigante",
and Jonathan "El Viejo".
These guys were just wonderful. They didn't just provide wonderful and attentive service, they went above and beyond and were gracious, warm, friendly (and very funny). They made us feel welcome and made us laugh every morning. Our glasses were never empty, our table was always spotless, and they made us feel welcome (and made us special breakfast coffee concoctions). Another gentleman we met at breakfast was Jesus ("el Abuelo"). He was wonderful as well (they all chose excellence).

On to the beach.
Victor at the beach was extremely attentive and considerate. He made sure that we had everything that we needed (towels, chairs, and umbellas). After doing everything imaginable for us (very good), he stayed and chatted, gave us useful tips, and would check back on us to be sure that everything was perfect (he chose exellence). The beach "entertainment staff" (two very nice young men) were very friendly and welcoming (I think that my wife thought that they were also very good-looking).

At lunch (and service on the beach), we were cared for by Santiago (and Erick). Both of these gentleman were professional, attentive, courteous, and pleasant. Another example of chosing excellence was that Santiago didn't just bring us water, he brought us bottled water in an ice bucket. In addition, he would come back at regular intervals to see if there was anything else that he could do for us.

For dinner, we had the wonderful experience of dining at "Seasons". Once for Mexican night, and 3 times for the "Avant Garde" cuisine. Luis was warm, friendly,professional, and attentive.
One night, he somehow guessed that we ordered something that we might not enjoy (Mexican night chicken mole) and brought us an extra plate of a shrimp salad. The amazing thing was that he did this without even it being requested. We had wonderful salads, awesome soups, and dinners that were among the best that we have ever had (Surf-and-Turf was delicious lobster tail and a perfect filet). Our filets were amazing (they were so good that I suspect that they were from Argentina, because we've never had steaks that good from the US).
Luis made us feel very welcome and did a terrific job as a waiter. One day that we dined at Seasons, (Feb 3), Luis was having a day off. The waiter that took care of us was also friendly and did a perfect job (I apolgise for not remembering his name). Every time that the dinner staff had the choice of being very good or excellent, they chose excellence.

OK, now the fitness center. It was spotlessly clean and well equipped. I couldn't ask for more.

Our room. Probably because of the season, the hotel was not full, so they gave us an upgrade to a room with a balcony. Each morning, the housekeepers did an absolutely perfect job of cleaning and restocking the room. Our room was spotless and comfortable.
One day, I went back to the room while the housekeeper was there. He had moved the bed out and was cleaning under the bed. That is just above and beyond the call of duty. I would have never imagined that the staff was working so hard in the middle of what was a very short stay. Each evening, the housekeeping staff came by and cleaned the room again, turned down the bed, and restocked the towels. The houskeeping staff was not just very good, they were excellent.

Some of the reviews that we had read mentioned the concierge staff. We found them to be very pleasant and helpful. We did not feel even the slightest pressure to participate in anything that we did not desire.

We came to this resort with very high expectations, because Le Meridien was very, very nice.
What we experienced was that our expectations were exceded every step of the way.
I cannot imagine a better experience. The staff chose excellence every time (even when "very good" would have been easier).

We will be back!

My husband and I stayed here for 7 days at the beginning of February, 2013. The front desk staff greeted us with glasses of champagne and a rose for me. They were very courteous and helpful, as were all staff we encountered. Our room was spacious and very clean, with a mini fridge that was stocked daily with soft drinks, water, beer, and M & M's. The bed was very comfortable. We stayed on the 4th floor and our balcony had a wonderful view of the pools and ocean. It wasn't ocean front, but was the next best thing! We especially enjoyed our waiters in the Zango restaurant: Alex, Jonathan, Irving, and Jesus. They were eager to make our dining experience a pleasant one and we enjoyed getting to know them . The food was excellent and beautifully presented in both the Zango restaurant and in the Seasons. These are not buffets - you must order from the menu for lunch and dinner. For breakfast, Zango's served a daily breakfast buffet that was fantastic. The restaurant by the pools was limited in food choices, but their cheeseburger was very good. Our only complaint is the hours of the three restaurants (2 inside and 1 outside) was limited, and the fourth restaurant was strictly Japanese cuisine and only open certain evenings. To be fair, we were able to order from room service whenever we wanted, and again, the food was very good. The beach and pool areas were clean and well maintained and we had our choice of beach beds or chairs with umbrellas, as the resort appeared only about 1/4 occupied during our stay. We plan to return next year.