We had the good fortune to stay at Sandos Cancun this month.
We had a wonderful stay. We have been visiting this location for 10 years;
this was our first stay since the change from Le Meridien to Sandos.
The location is wonderful.
The property and our room were luxurious and comfortable.
The beach is the best that we have ever seen.
The restaurants served us wonderful food.
So, why the title "Choosing excellence"?
In short, the staff.
The staff had opportunities every day to be either very good, or excellent.
Every time, they chose to be excellent.
While the breakfast buffet was truly wonderful, it was the staff that made it a memorable experience (When was the last time that you had a breakfast that was a memorable experience?).
Each morning, the manager, Monserrat C. met us with a warm and friendly smile.
At breakfast, we were served by a truly wonderful trio:
Alexandry "El Guapo",
Irving "El Gigante",
and Jonathan "El Viejo".
These guys were just wonderful. They didn't just provide wonderful and attentive service, they went above and beyond and were gracious, warm, friendly (and very funny). They made us feel welcome and made us laugh every morning. Our glasses were never empty, our table was always spotless, and they made us feel welcome (and made us special breakfast coffee concoctions). Another gentleman we met at breakfast was Jesus ("el Abuelo"). He was wonderful as well (they all chose excellence).
On to the beach.
Victor at the beach was extremely attentive and considerate. He made sure that we had everything that we needed (towels, chairs, and umbellas). After doing everything imaginable for us (very good), he stayed and chatted, gave us useful tips, and would check back on us to be sure that everything was perfect (he chose exellence). The beach "entertainment staff" (two very nice young men) were very friendly and welcoming (I think that my wife thought that they were also very good-looking).
At lunch (and service on the beach), we were cared for by Santiago (and Erick). Both of these gentleman were professional, attentive, courteous, and pleasant. Another example of chosing excellence was that Santiago didn't just bring us water, he brought us bottled water in an ice bucket. In addition, he would come back at regular intervals to see if there was anything else that he could do for us.
For dinner, we had the wonderful experience of dining at "Seasons". Once for Mexican night, and 3 times for the "Avant Garde" cuisine. Luis was warm, friendly,professional, and attentive.
One night, he somehow guessed that we ordered something that we might not enjoy (Mexican night chicken mole) and brought us an extra plate of a shrimp salad. The amazing thing was that he did this without even it being requested. We had wonderful salads, awesome soups, and dinners that were among the best that we have ever had (Surf-and-Turf was delicious lobster tail and a perfect filet). Our filets were amazing (they were so good that I suspect that they were from Argentina, because we've never had steaks that good from the US).
Luis made us feel very welcome and did a terrific job as a waiter. One day that we dined at Seasons, (Feb 3), Luis was having a day off. The waiter that took care of us was also friendly and did a perfect job (I apolgise for not remembering his name). Every time that the dinner staff had the choice of being very good or excellent, they chose excellence.
OK, now the fitness center. It was spotlessly clean and well equipped. I couldn't ask for more.
Our room. Probably because of the season, the hotel was not full, so they gave us an upgrade to a room with a balcony. Each morning, the housekeepers did an absolutely perfect job of cleaning and restocking the room. Our room was spotless and comfortable.
One day, I went back to the room while the housekeeper was there. He had moved the bed out and was cleaning under the bed. That is just above and beyond the call of duty. I would have never imagined that the staff was working so hard in the middle of what was a very short stay. Each evening, the housekeeping staff came by and cleaned the room again, turned down the bed, and restocked the towels. The houskeeping staff was not just very good, they were excellent.
Some of the reviews that we had read mentioned the concierge staff. We found them to be very pleasant and helpful. We did not feel even the slightest pressure to participate in anything that we did not desire.
We came to this resort with very high expectations, because Le Meridien was very, very nice.
What we experienced was that our expectations were exceded every step of the way.
I cannot imagine a better experience. The staff chose excellence every time (even when "very good" would have been easier).
We will be back!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 21, 2013
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Thank you for choosing Sandos Cancún and for giving us the opportunity to attend you on your Holidays. Your feedback has been very motivational and touching for us.
We are more than pleased to know that we could exceed your expectations experiencing an excellent, personalized and distinguished service.
On behalf of all the staff of Sandos Cancún we want to thank you for your wonderful comments, this motivates and encourages us to keep choosing excellence and giving the best of ourselves four our guests to make a real Luxury Experience.
We will be more than glad to welcome you again to provide you another memorable stay at your home in Cancún, Sandos.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.