I was very anxious to get to the resort especially since I did my research and I read exceptional reviews on this resort. My husband and I along with another couple had a great time, the water was amazing and the pool as well. I will have to say that there is room for improvements since the hotel is so beautiful and the price is so...pricey :)....I will have to comment on the staff a little bit...and maybe it is mostly a management issue. I belive that there should be more employees for the volume of guests.Sometimes we were forgotten and we would have to ask for our drink as many as 3-4 times, it did get a bit furstrating at times. Overall we are not stubborn picky people, so I am speaking from an average person point of view. I strongly believe they can do better, hire more staff etc. I also think they didn't have enough entertainment, since there were only 2 guys pretty much taking care of that every day,it wasn't a big group like you see in many resorts. The spa is amazzzing, Andres gave me thebest massage I ever had in my life, and the relaxation there is top notch, it is worth every penny. One small issue I had with the spa was the hair services. My friend and I decided to have our haid done for New Years, it was not such a great decision. The ladies there are not too experienced with this and at some point I was getting banged with the blow dried in the head ...and soon I had 3 women try to do my hair,NOT too great :) but yet again I don't let these small things take away from my sweet time there!! I really enjoyed the stay but it would be awesome if they improve just a bit, they have the potential!
- Official Description (provided by the hotel):
- A refined and yet welcoming sense of personal service pervades Sandos Cancun Luxury Experience Resort. Our guests enjoy an intimate setting on the sands of Cancun, combining a great all inclusive Total Gourmet Experience with pleasure and relax in 187 rooms, 26 suites. The visitors may enjoy a world-class spa with fitness center, two fine-dining restaurants, three tiered pools, and the Caribbean beach with private cabanas and beachside attendants. ... more less
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