I was very anxious to get to the resort especially since I did my research and I read exceptional reviews on this resort. My husband and I along with another couple had a great time, the water was amazing and the pool as well. I will have to say that there is room for improvements since the hotel is so beautiful and the price is so...pricey :)....I will have to comment on the staff a little bit...and maybe it is mostly a management issue. I belive that there should be more employees for the volume of guests.Sometimes we were forgotten and we would have to ask for our drink as many as 3-4 times, it did get a bit furstrating at times. Overall we are not stubborn picky people, so I am speaking from an average person point of view. I strongly believe they can do better, hire more staff etc. I also think they didn't have enough entertainment, since there were only 2 guys pretty much taking care of that every day,it wasn't a big group like you see in many resorts. The spa is amazzzing, Andres gave me thebest massage I ever had in my life, and the relaxation there is top notch, it is worth every penny. One small issue I had with the spa was the hair services. My friend and I decided to have our haid done for New Years, it was not such a great decision. The ladies there are not too experienced with this and at some point I was getting banged with the blow dried in the head ...and soon I had 3 women try to do my hair,NOT too great :) but yet again I don't let these small things take away from my sweet time there!! I really enjoyed the stay but it would be awesome if they improve just a bit, they have the potential!
- Official Description (provided by the hotel):
- A refined and yet welcoming sense of personal service pervades Sandos Cancun Luxury Experience Resort. Our guests enjoy an intimate setting on the sands of Cancun, combining a great all inclusive Total Gourmet Experience with pleasure and relax in 187 rooms, 26 suites. The visitors may enjoy a world-class spa with fitness center, two fine-dining restaurants, three tiered pools, and the Caribbean beach with private cabanas and beachside attendants. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, BookIt.com, Booking.com, Orbitz, Travelocity, Caribbean Online Mgt Corp., Despegar.com, BookingOdigeoWL, Jetsetter and Venere so you can book your Sandos Cancun Luxury Experience Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.