I think I fell in love… with Sandos of course. Ok.. fine.. maybe with Poncho, Ricardo, and Van Diesel too. Yeah, I couldn’t decide on one, so all 3 it is.
On a serious note: customer service was exceptional. From the beach, to the pools, to the restaurants, you name it. Always clean (which is really important to me, and they definitely succeeded). Everyone there is constantly striving to create a welcoming environment. Laura did a wonderful job at ensuring everyone is comfortable and all needs are met. The evening entertainment was different each night, and was.. well, entertaining. The beach was beautiful. The food was good. Jesus (from Seattle) was wonderful, and made it fun. The room service was prompt, even at 2 am. The room itself was cleaned in a timely fashion. Superb entertainment team!! Overall, the experience at Sandos was simply delightful.
Just one little thing: pillows. I had to sleep without a pillow because the ones there were really rough.