This is my first review, and I feel terrible it has taken so long to write. We were there the week of Thanksgiving. It was my husband and I , our 2 boys( ages 7 and 9) and my parents. We all could not stop raving about it when we returned home.
Everything from the service, food, drinks, this hotel was first class in our opinion, and we love to travel. Some of the staff that went above and beyond were: Jesus, Margarita,Laura, Alfonso,Ricardo,and Mauricio. The last 4 people mentioned were part of the entertainment crew, and they were so wonderful with our boys. Everything from beach volleyball to cookie making, they literally spent hours that week making sure they were always having fun.
For the adults, the food was amazing. The breakfast buffet was beautiful and delicious. All the food was presented like a five star restaurant. The desserts were small, but you couldn't eat a large dessert anyway.
The pools and the beach were very nice. True, the hotel next door blocks the sun, but then you just move down to the beach. If I had to pick one gripe, it would be that I wish the hottub was warmer. It only had hot water coming out of one jet. I get cold easily, so I love to get in a hottub in the late afternoon. Instead, I got a hot bath in the room before dinner. My family and I would always meet in the bar for a drink before dinner. Then we would head off to Zango, Seasons, or Gaijan, all top notch food and service.
What we all agreed really was a huge bonus was the fact that it is a smaller resort. It was fast and easy to get around, and the staff could get to know you. We've been to many other mexican resorts that took forever to get to dinner etc....
Final words, we all loved Sandos and cannot wait to return!!!