We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Outstanding all inclusive” 5 of 5 stars
Review of Sandos Cancun Luxury Experience Resort

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save Saved
You added Sandos Cancun Luxury Experience Resort to your Saves list
Sandos Cancun Luxury Experience Resort
4.0 of 5 Resort (All-Inclusive)   |   Boulevard Kukulcan KM 14 Manzana 53 Lote 37 1 | Hotel Zone, Cancun 77500, Mexico   |  
Hotel amenities
Ranked #19 of 174 Hotels in Cancun
1 review
9 helpful votes 9 helpful votes
“Outstanding all inclusive”
5 of 5 stars Reviewed October 13, 2012 via mobile

We had a great experience the service is one of the best compared to my previous experiences in a all inclusive hotel waiters and staff managers are always very attentive. The hotel is very clean and the food is outstanding, I would recommend this place to any family and friends.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Web Relations C, General Manager at Sandos Cancun Luxury Experience Resort, responded to this review, October 14, 2012
Dear Guest,

We are truly honored for your recommendation and preference for Sandos Cancún.

The commitment of our staff and leaders for making a pleasant and comfortable stay for our guests is shown in the great service that our Resort provides. We changed the concept of an All Inclusive Resort for a Total Gourmet Experience. Personalized service and top notch Food & Beverages makes your vacation a Luxury Experience.

Thank you for your visit to Sandos Cancún, hoping to welcome you back again.

Kind regards!
Martina Rodríguez
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,158 reviews from our community

Traveler rating
    1,354
    468
    195
    83
    58
See reviews for
428
1,030
47
47
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (407)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Sao Jose Dos Campos, SP
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 13, 2012 via mobile

We really liked the hotel, rooms are big and have a great view to the ocean, the pool area is amazing, and also the food and drinks served. The gym is well designed, and there are 2 tennis courts. Don't miss the dinner at Seasons, with piano player and great dishes. Hope to go back soon!

Stayed October 2012
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Web Relations C, General Manager at Sandos Cancun Luxury Experience Resort, responded to this review, October 14, 2012
Dear Guest,

Thank you so much for choosing Sandos as your home in Cancún. It is a true pleasure to know that you really enjoyed of a pleasant staying on comfortable facilities.

Seasons is our high end restaurant, a Modern Cuisine menu with a touch of Molecular Gastronomy. A dinner at Seasons is truly a culinary experience, the personalized service of our Chef and his touch are on every dish. We have in all of our restaurants live music for dining.
We will be very glad to see you again at Sandos Cancún in a near future.

Best regards!
Martina Rodríguez
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 11, 2012 via mobile

I'm writing this review from the Houston airport (which is an experience in itself) traveling home from a four night five day stay at Sandos. I have to say it was a wonderful experience with great staff always happy and eager to make your stay a wonderful one. I read all of the reviews before choosing Sandos and I have to say they were all accurate. The ones with complaints must be some really picky people. The food was great. The drinks were great. The staff was exceptional. The lagoon suite was nice and spacious with two balconies over looking the lagoon. There was a lot of construction going on but we didn't seem to notice. The beach was great. The drink service and food at the beach/pool was great. I recommend the steak nachos, ceviche, and chicken quesadillas. The room service food was slow and not as good. The hotel was not very crowded but that is ok we liked it that way. We made a lot of new friends with the other couples staying there and we had a lot of fun. The night life was lacking but that was ok. They tried to have fun things like karaoke and casino night and we had fun participating in that. The spa and gym were top notch. All of the staff were great especially Alejandro, abdias, Orlando, eric, salvador, jacob and candy at the spasEverything was great we hope to be back soon!

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Web Relations C, General Manager at Sandos Cancun Luxury Experience Resort, responded to this review, October 12, 2012
Dear Guest,

We truly appreciate your feedback here on Trip Advisor, such an important reference for travelers to choose an Hotel. We are very pleased to know that we could exceed your expectations with our service and facilities.

Our pool restaurant St. Trop offers high quality snacks with service around the pool area and at the beach as well. Our poll staff is eager to serve you at every area of the hotel.

Thank you for letting us know your perception about the room service, we will be working on it to improve the service. Abour the entertainment we are having more Luxury Moments like paella moments, cooking lessons and new Luxury Experiences such as Tapas & Martini’s Night, Luxury Lobster Night, Dj Night, Luxury BBQ Night and our Sandos Fire Show, all this though for you to have a real Luxury Experience with us.

On behalf of all the staff thank you for choosing Sandos Cancún, it will be a pleasure to attend you again a near future.

Best regards!
Martina Rodríguez
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alberta
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 10, 2012

We were given an awesome room on the sixth floor (602) which had two balconies, two bathrooms a living room and a huge bedroom. The food was the best we have had at an all inclusive resort. The staff were always friendly and fun. Make sure you make your reservation for the Japanese restraunt, the food is excellent and it is a fun atmosphere. The only negative about our experience at the Japanese restraunt was one of the guests who was a complete downer and even threw a piece of broccoli back at the chef. The chef was trying so hard to get him into it and have fun that it kind of took away from everyone elses experience. It is definately more of a couples resort than a family one (if you want a family one the Sandos Caracol is great). It is not very busy yet but when the word gets out I am sure this will change.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Web Relations C, General Manager at Sandos Cancun Luxury Experience Resort, responded to this review, October 11, 2012
Dear Guest,

Thank you so much for choosing Sandos Cancún, it was a true honor to attend you during your vacations.

We are very glad to know that your accommodation was pleasant and comfortable, definitely an outstanding view for wonderful sunrises and stunning sunsets. As a plus in the sixth floor we have our Premium Bar for you to enjoy some premium drinks and appetizers.

Sandos Cancún offers a Total Gourmet Experience, therefore every meal at the Resort is a culinary experience. All of our guests truly enjoy of the show cooking at Gaijin.

Do not hesitate to visit us again at Sandos Cancún for another Luxury Experience.

Best regards!
Martina Rodríguez
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 7, 2012 via mobile

All inclusive, great service, astonishing pool area, 2 tennis courts and an amazing gym... You can't go wrong when chosing your hotel in Cancun... Spent 6 days here and had the best time with my wife...

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southern Maine
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 7, 2012

If you are looking for a party scene or a resort with tons of activities, then book elsewhere. If you want a truly relaxing vacation with excellent food in an ultra-clean, safe environment, then book Sandos Luxury Cancun - it's that simple. The staff at Sandos is so friendly - Abdias and Jacob were a couple of stand-outs, but really, everyone on staff was great! We lucked out and happened to be at the resort when the sea turtle eggs, which the resort had been nurturing, hatched. My wife and I participated in releasing the baby sea turtles into the ocean - a unique opportunity, demonstrating Sandos' commitment to a first-class experience.

Room Tip: Upgrade to "Premium" for better rooms and a few perks like access to shaded poolside beds.
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Web Relations C, General Manager at Sandos Cancun Luxury Experience Resort, responded to this review, October 10, 2012
Dear Guest,

We truly thank you for choosing Sandos Cancún as the place to enjoy a relaxing vacation. We are very glad to know that we could reach and surpass your expectations. Sandos Cancún is a Resort with a very chill and relaxing atmosphere.

Living the experience of the sea turtle release is something very special and we appreciate that our guests are always willing to participate on it. Besides being a enriching experience for a lifetime it is an opportunity to make our contribution for the preservation of this species. Sandos Hotels & Resorts is a chain commited to the environment, in all of our hotels a Recycling Program and the sustainability are a priority for us.

We appreciate your comments for our staff, we work hard to make you live a Luxury Experience at Sandos Cancún.

We hope to welcome you back again for another relaxing time at the Caribbean.

Best regards!
Martina Rodríguez
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 4, 2012

First of all, I must admit that I do not usually stay in luxury resorts or inclusive resorts, but I have been to Cancun twice before, and this was a wonderful and amazing experience! I will definitely be back! Beautiful room, 5 star cuisine (truly delectable, chefs are outstanding), lovely beach and pools, and for me the helpful employees made our stay so comfortable (Barbara at the front desk, Patty at Zango's, and the many servers Orlando, Alex, and Jesus just to name a few.)

The wedding ceremony was romantic and well organized. The food was sumptuous. The music and dancing was perfect. I was so pleased to be a part of this event held at the Sandos Resort in Cancun.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Web Relations C, General Manager at Sandos Cancun Luxury Experience Resort, responded to this review, October 5, 2012
Dear Guest,

Thank you so much for giving us the chance to make you live a Luxury Experience at Sandos Cancún.

We have a beatiful property located in front of the ocean caribbean, it is good to know that you truly enjoyed our facilities but most important that the service of our staff made of your vacations an amazing experience.

When we celebrate a wedding at Sandos all of our staff is commited to make an unforgettable celebration. We have a profesional team working on every single detail to make it perfect.
It will be our pleasure to welcome you back at Sandos Cancún.

Best regards!
Martina Rodríguez
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Sandos Cancun Luxury Experience Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sandos Cancun Luxury Experience Resort

Address: Boulevard Kukulcan KM 14 Manzana 53 Lote 37 1 | Hotel Zone, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #19 of 174 Hotels in Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sandos Cancun Luxury Experience Resort 4*
Number of rooms: 213
Official Description (provided by the hotel):
A refined and yet welcoming sense of personal service pervades Sandos Cancun Luxury Experience Resort. Our guests enjoy an intimate setting on the sands of Cancun, combining a great all inclusive Total Gourmet Experience with pleasure and relax in 187 rooms, 26 suites. The visitors may enjoy a world-class spa with fitness center, two fine-dining restaurants, three tiered pools, and the Caribbean beach with private cabanas and beachside attendants. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Travelocity, Booking.com, Expedia, Jetsetter, BookIt.com, Priceline, Despegar.com and Odigeo so you can book your Sandos Cancun Luxury Experience Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Sandos Cancun Luxury Experience Resort, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.