I usually wait until leaving before posting, but after two nights of no sleep due to loud guests with unruly children, I had to say something! We booked an entire week. Sure hope I survive. I tried tweeting my concerns, several times, with nary a response from management. Do they not understand that they'll never get a second chance to make a good first impression? I will update my review at the end of my stay if it's warranted.
After a grand outside entrance, inside the RC is only a slight step up from some Belizean or PH hotels I've stayed in. They were going to put us on the first floor overlooking the maintenance building. My sis charmed our way into a 2 bedroom one bath overlooking one of the properties two pools.
Let me be clear: there is nothing luxe about the room we were assigned. The furnishings look to be straight out of a Mexican IKEA. One bedroom contained a King ( and overlooks the pool) the other, smaller one, 2 twin beds. What hotel doesn't have two larger sized beds?
I thought this was a suite, ala residence inn. Nope. We had to literally count all the items in the kitchen and turn in a written inventory. Seriously? Resort is too generous a word. For $100/night on a non-holiday week, I think we could have done better. This property has been around since the '70s as a timeshare. If you are not an "owner", prepare to be bombarded with all sorts of "offers" designed to lure you into becoming one. Personally, I don't find that relaxing. On the plus side, the place is definitely kept clean and the free wifi is better than many places Stateside.
The concierge is helpful, hoping to sell guests on a timeshare presentation for reduced prices on tourist outings. OK, I fell for it. My 1.5 hour "buy here" session saved me $50 on a Chichen Itza outing and the promise of $125 credit to cover my Mexican cooking class.
Seaside or Poolside: claim your chair early (7am is not too early) using towels obtained from the hotel. Pool toys are sometimes available.
We took the R-2 bus (10.5 pesos vs. 160 for a taxi) to WalMart (I swore I'd never set foot in one again, but when in Rome...). We needed groceries and the Royal tienda downstairs is a royal ripoff. Get change for bus fare from the front desk and walk just outside the resort to the bus shelter. Tell the bus driver "voy al walmart" and he'll holler out the stop. I asked the ladies in the seat in front of us, "donde esta walmart?" and luckily that is where they were headed. They were kind enough to let us tag along and teach us the word for shopping: comprar.
Sunday afternoon is games time. The staff comes up with fun ways to get people interacting with each other (water balloon toss) and offers prizes (a resort-logo hat).
3-6 is happy hour: half-priced drinks. I tried a non-alcoholic version of the chocolate monkey. Delish, but with tip: $3.85.
La Palapa restaurant served up a so-so grouper meunière with steamed veggies and rice. The key lime pie I ordered for dessert was easily the worst I've ever tasted. Total: $28 USD, including tip. Perhaps after several high-priced drinks, that might seem palatable.
No cash is allowed at the resort. If you don't opt for the all inclusive ($89pp/pd) option you must use your door card to purchase anything and decide whether to be billed in pesos or dollars.
You can swim up until 10pm. Apparently there is no curfew on noise. A group of kids were up running around the hotel, screaming and yelling until 1am! I finally had to get out of bed and walk to the front desk to get it to stop. Then, at 6 am, the people on the floor above us brought their crying baby outside and let their toddler run around. Same thing the second night at 10:40pm. Tip: if you value sleep on your vacation, either go to a resort with better soundproofing or to an adults-only place.
- Official Description (provided by the hotel):
- The Royal Cancun(R) an All-Suites Resort Breathtaking views, friendly staff and a beautiful beach surrounded by palm trees make this a perfect place for a getaway with the family. The Royal Cancun(R) is located on a privileged beach surrounded by beauty, turquoise colors and a relaxing atmosphere. Mellow down with the sound of palm trees moving with the ocean breeze and have a taste of the Old Mexico and our revered family traditions. Enjoy our fine dining, activities and many other amenities with the All-Inclusive package. ... more less
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- Also Known As:
- The Royal Cancun Hotel Cancun
- International Hotel Cancun
- Club International Cancun
- International Resort Cancun
- International Club Cancun