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“The perfect Vacation” 5 of 5 stars
Review of The Royal Cancun, All Inclusive, All Suites Resort

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The Royal Cancun, All Inclusive, All Suites Resort
3.5 of 5 Resort (All-Inclusive)   |   Kukulcan Boulevard Km 4.5 Hotel Zone | Lotes C2 & C2A, Cancun 77500, Mexico (Formerly The Royal Cancun)   |  
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Ranked #16 of 174 Hotels in Cancun
Montreal
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“The perfect Vacation”
5 of 5 stars Reviewed January 2, 2009

If you are looking for a family resort not all inclusive in Cancun, this should be the one, 2 great pools, Huge villa 1000ft sq. with 2 bedrooms, kitchen with all required stuff. A little grocery in the resort if you don't want to eat at the restaurant.
Perfect fit for families. It's calm, kids are entertained.
Entire hotel just been renovated re-opened on Dec 19th 08
Majority of customers are from Mexico or US.

  • Stayed December 2008, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,116 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (343)
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English first
Missouri
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 30, 2008

We could not have had a more wonderful stay in Cancun!! The resort has been recently updated.. in fact, we arrived on the first day that it was open post-rennovation. The customer service is top-notch (rivaling Disney, even!!), the resort was absolutely spotless, the food was tremendous, and the activities for our children were perfect. We HIGHLY reccommend this resort for families (we were traveling with 22 of our family members). Anyone from 0 to 100 would have a wonderful time. Please visit!!

  • Stayed December 2008, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sacramento
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 16, 2008

After doing quite a bit of research on Condos in the hotel zone in Cancun, we chose the Club International for affordability, location and reviews. The condo is one of the older ones but had obviously been remodeled recently as it was beautiful and clean and the grounds were quite pristine.

We have a family of 5 and got a 2 bedroom, 1 bathroom suite. The master bedroom was not terribly large but much bigger than hotel rooms that we have stayed in, in Cancun in the past. The other bedroom had 2 twin beds and a sink and mirror. There was also a full size murphy bed in the living room area. All of the beds were a bit on the hard side and no one ever had a great night's sleep but it wasn't terrible.

The full kitchen wasn't terribly large but was certainly big enough for 1, maybe 2 people to cook. We cooked several dinners there and had no problem. Our biggest complaint was that there was no dish soap or dish cloths or sponges to wash dishes. There was a dishwasher and soap for that but we didn't want to run that every time we used a few dishes or pans. We eventually bought soap and sponges on a trip to WalMart.

House keeping came every day. She changed our sheets every day, brought new towels and cleaned the kitchen and bathroom, even when we kept everything pretty clean ourselves. A $2/day tip kept her happy and kept us happy with extra care and plenty of supplies too.

Location was great. Relatively quiet, unlike hotels that are in the middle of the club and restaurant scene. We rode the bus everywhere and didn't need to take a cab.

The restaurant, La Palapa, was excellent. It had great food and great service. Actually, there was great service all the way around. Everyone was helpful.

Be sure to take care of money matters at the bank. There are no atms and you cannot get a cash advance charged to your room. You also cannot exchange pesos for dollars at the front desk.

I would highly recommend this condo for anyone who wants a little more living space and wants to be able to cook. It was the same price as other condos, $1200/week in high season, that were simply dumps like the Solymar.

  • Liked — Cleanliness, price and service
  • Disliked — beds.
  • Stayed July 2008, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ddiaz8199
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 7, 2008

Well this place is a little old but for the price the Villa was ok.

Pros:
good price for 2 bedroom
free shuttle to other sister hotels
bus stops right in front
locaton (for us was good between el centro & the nightlife)
90% of the staff was super nice
free bottle of tequila

Cons
You have to put EVERYTHING on your room card, from your meals @ the bar & restaurants to purchases made at their store, even to purchase tickets for trips.
OLD....needs a face lift
beach is gross, not good for swiming
my mom's money was stolen from the room (beware I heard this happened to a couple people.)
they move you to a different room on Saturdays

* It's true you get what you pay for, but when something comes up missing like your $$$ they act like it's your fault for not putting it the safe. If this happens, report it .....

  • Liked — price
  • Disliked — Getting money stolen from our room
  • Stayed July 2008
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Ontario
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
Reviews in 20 cities Reviews in 20 cities
115 helpful votes 115 helpful votes
4 of 5 stars Reviewed August 3, 2008

Club International is a good hotel on Cancun. Has a few good pools and hot tubs. a big enough beach to enjoy. Enough chairs on the beach. A few restaurants, each night with a different theme. Free internet hot spot in the lobby. Tennis courts. Great location off the strip. What else can you want.

We enjoyed our week here in a spacious 2 bedroom unit that could of had 6 persons stay here. The unit was clean, bright with 2 balconies. Kitchen and 2 bathrooms. Safe. etc... The views are great, could enjoy the sunrise every morning off the Sea.

The food was great. Breakfast and dinner both had great choices. You can also visit the sister hotels and try out their restaurants.

They gave a very good rate for exchanging our currency to pesos. I checked out other hotels and other foreign exchange places and no one gave a better rate than Club International. $1US gave us $10.20 Mexician Pesos. While outside gave $10 Mexician Pesos.

Overall, enjoyed our stay. Would come again but there are so many hotels in Cancun, so why not try another...

  • Liked — Beach, big rooms, good location, great foriegn exchange rate, pools, overal experience
  • Disliked — Balcony small, hotel needs more...
  • Stayed May 2008, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed July 20, 2008

We recently stayed at the Club International in Cancun Mexico; it is part of the Royal Timeshare group.
We thought we had a 2 bedroom 2 bath accommodations, but through a mix up, ended up with a 2 bedroom 1 bath condo. This was a bit hard since we had 4 adults, but the front desk, which was very accommodating, told us if something came up they would move us; and true to their word, they had a unit mid week.
The rooms were clean and comfortable with all the immunities that we needed. Rooms were cleaned daily. My only two complaints would be that the beach was very shallow. I'm talking not deeper than 18".. yes that's right 18". They did have a shuttle that took us to The Royal Sands which was 10 minutes away that had a wonderful beach. The other was that there wasn't any music playing all day at the pool area. Other than that, we had a very pleasant stay and enjoyed ourselves... PS A very small restaurant called La Dolche Medera was excellent, a bit hard to find as it is next to Casa Maya way back near the water, but EXCELLENT Italian cusine.
Everyone at the resort went out of their way to make our stay a pleasant one.

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cancun
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 17, 2008

Stayed at Club Internacional with the family last October and we enjoyed every day at full. Villa: clean and well kept. Food: too american but that's ok. Takeout: great pizza and lasagna. If you're not interested in buying just say so and they won't bother you at all. This October will be using the Royal Haciendas, will keep you posted.

  • Liked — Well located, close to downtown Cancun and restaurant zone
  • Stayed October 2007, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Royal Cancun, All Inclusive, All Suites Resort

Address: Kukulcan Boulevard Km 4.5 Hotel Zone | Lotes C2 & C2A, Cancun 77500, Mexico (Formerly The Royal Cancun)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Cancun
#15 Top resorts Hotel in Cancun
#16 Romantic Hotel in Cancun
#16 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — The Royal Cancun, All Inclusive, All Suites Resort 3.5*
Number of rooms: 201
Official Description (provided by the hotel):
The Royal Cancun an All Suites Resort All Inclusive stands elegantly along a sheltered beach with kid-friendly surf and views of Isla Mujeres. Step back in time, into the relaxed atmosphere of Old Mexico and its revered family traditions. Enjoy fine dining, activities and many other creature comforts with the REFINE All-Inclusive package. The Royal Cancun is a 10-minute drive from the Hotel Zone's major shopping malls, nightclubs and golf courses, 10 minutes from Downtown Cancun and a 25-minute drive from Cancun airport. ... more   less 
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Also Known As:
The Royal Cancun Hotel Cancun
International Hotel Cancun
Club International Cancun
International Resort Cancun
International Club Cancun

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