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The Royal Cancun, All Inclusive, All Suites Resort
3.5 of 5 Resort (All-Inclusive)   |   Kukulcan Boulevard Km 4.5 Hotel Zone | Lotes C2 & C2A, Cancun 77500, Mexico (Formerly The Royal Cancun)   |  
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Ranked #15 of 177 Hotels in Cancun
Cleo Springs, Oklahoma
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
“Awesome!”
5 of 5 stars Reviewed February 14, 2013

I actually traveled by myself on a business trip and went in a few days earlier for some much needed R and R. I was absolutley impressed with everything...the pool, beach, service, food and definatley the room. I got great beach service (of course tipping always helps). The only con... i would say is the LONG process of checking in.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,037 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (315)
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English first
Bradenton, Florida
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 14, 2013

This hotel/vacation time share is part of a chain including the Royal Sands which is their newest on Cancun. This property was a little older and did not have as many amenities as the Royal Sands (if you stay at one of their properties, you can visit, dine, and use the amenities of the others as well so we visited the Royal Sands). However, it was very clean, well maintained, and the staff were courteous and friendly. If you are looking for a quieter atmosphere with nice but low key amenities, I would highly recommend this property.

Room Tip: The rooms by the pools had good views and from some you also get a view of the beach.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holland Patent, New York, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 9, 2013

No regrets buying this time share villa in paradise. Exceptional service from stable staff That welcomes us home every year. Family atmosphere but near all the action one could desire.
Beautiful views, great food, friendly folk!

Room Tip: Most rooms have ocean view. Some look out on gardens or across the road to the lagoon. All rooms hav...
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  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 8, 2013 via mobile

This is our 6th time in Cancun. We've stayed at Dreams (which was nice) and at the Royal in Playa del Carmen and then at the Royal Cancun for the last 4 years and we will definitely return. We enjoy the swim up master suites along with the pool activities as well as the entertainment at pool side. It's so nice to see so many of the same faces still working there. They always greet us with a smile and hugs - making us feel like family. Over the years we have learned about their families and what's new with them. Thanks to everyone who has made our holiday vacation memorable especially Baak at the lobby bar, Cinthya at registration, Tori at the pool, the girls at the lobby bar and at our pool and Olivia - who did such a great job at keeping our suite so clean. Also, our special host and hostess who knew where we liked to sit at Spices and the breakfast gals. Our breakfast was always perfect. In fact, there are so many who made our stay extra special. The restaurants were very good and the service top notch. New Year's Eve was excellent and the parties on the beach were so much fun with more good food. And a special thank you to Marcelo and Allen for their help with our special needs. You won't be disappointed when you stay at the Royal in Cancun.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winnipeg, Canada
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 4, 2013

The Royal Cancun - Club International is a wonderful resort that has the best employees to make your stay very pleasant. The smaller building units add to an intimacy and sense of community that is definitely missing from larger, concrete fortresses (resorts). The staff are impeccably dressed and strive to make your holiday as pleasant as possible. The suites are large with a king-size bed in the main bedroom and two doubles (or moved together to create another king size bed) in the second bedroom. The the kitchen is a little "dated" (new tile and counter top would be nice), they were replacing applicances with new ones when we were leaving. I'm looking forward to a smooth ceranne top stove next year. The grounds keepers are awesome. I dare anyone to find a blade of grass or branches of a bush out of place. The pride they take is very evident and some of the dogwood topiary by the pools is adorable. Our concierge, Lloyd came every day to speak to us and ask us if we needed anything, our maid Carmen Lopez cleaned our suite spotless every day and Eder at the Pool Bar made us the best Banana Monkeys. We did experience a little inconsistencies with the food at the Palapa (mostly temperature wise) and do think that compared with some of the external restaurants we visited, that the value for the cost could be improved. But the service at the Palapa - especially Giribaldi - always made us feel special. The location of the resort is wonderful because we are slightly removed from the congested "Hotel Zone" so it's excellent for walking; though we are only a bus ride or taxi away from all the activities. We look forward to returning next year and can't wait to see those smiling faces at the front door and reception greeting us when return.

Room Tip: There are B units and C units with the difference being that C units have stairs to the second floor...
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 2, 2013

Do not use your time share as a trade and you will be fine. Being forced to buy the all inclusive is a real downer if you like to experience variety when you travel. Rooms in the resort are very clean. Tip your room service, maids, etc, My friend got her room, flight and all inclusive for a grand during high season, I used time share, paid my flght and then had to pay $105 per day for the all inclusive for 7 days. You check in at 4 pm and are out by 11 am so you really do not get 7 days. The tax and tips are supposedly included, but try that and see what service you receive. The bracelet is $150 if you lose it and must be worn at all times so you are readily seen by the staff, not to mention it is cheap plastic and you feel the ghost of it for a week after it is cut from your wrist as you depart the property. Mine was bitten off and then tugged on as the man could not find scissors. That is NOT 5 star. The view is gorgeous, but there are other spots in the world that are as good or better. I have not been in the hotel part in a room so I cannot address that. The resort suites are beautiful.

Room Tip: In the Resort all rooms are great. They all have ocean views. Upper floors are my fave until you nee...
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  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 29, 2013

This was our 3rd time to The Royal Cancun and can't wait to go back again next year!!! The entertainment crew at this hotel makes our trip so much more memorable! Bernardo, Luis, Joshua and Tori make our afternoons at the pool fun!
The rooms are amazing as well as the view! We can't wait to return!

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Royal Cancun, All Inclusive, All Suites Resort

Address: Kukulcan Boulevard Km 4.5 Hotel Zone | Lotes C2 & C2A, Cancun 77500, Mexico (Formerly The Royal Cancun)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Cancun
#15 Top resorts Hotel in Cancun
#15 On the Beach Hotel in Cancun
#16 Romantic Hotel in Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — The Royal Cancun, All Inclusive, All Suites Resort 3.5*
Number of rooms: 201
Official Description (provided by the hotel):
The Royal Cancun an All Suites Resort All Inclusive stands elegantly along a sheltered beach with kid-friendly surf and views of Isla Mujeres. Step back in time, into the relaxed atmosphere of Old Mexico and its revered family traditions. Enjoy fine dining, activities and many other creature comforts with the REFINE All-Inclusive package. The Royal Cancun is a 10-minute drive from the Hotel Zone's major shopping malls, nightclubs and golf courses, 10 minutes from Downtown Cancun and a 25-minute drive from Cancun airport. ... more   less 
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Also Known As:
The Royal Cancun Hotel Cancun
International Hotel Cancun
Club International Cancun
International Resort Cancun
International Club Cancun

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