We own two weeks here and we are just finishing up. The site is always spotlessly clean, the staff is incredibly friendly and the activities and ammenities are great. I love Cancun and The Royal Resorts are in the middle of things - great restaurants and shopping are nearby. We had a wonderful time.

We have enjoyed this spot in Cancun for several years. If you wish a friendly beautiful resort with the very best staff who will treat you like the most important person in the world, this is the place. Located close to town where you can easily access many many wonderful and reasonable restaurants.Ferry to the island is close. Buses to anywhere are at the front door. Buses to the other Royal Resorts are free. Beautiful gardens, top notch service, and everything you need are at this wonderful resort.

We own a week in this charming, homey resort in Cancun, and look forward to our visit every year. The staff is filled with warm, friendly, helpful folks who typically go the extra mile to ensure our vacation is restful and safe. The grounds are kept imaculate and the numerous flowering plants are a feast for the eyes - including an English rose garden that was developed and planted by one of the original ladies on the housekeeping staff. Because the buildings are only three or four stories and cleverly arranged between and around the two heated pools, we never get the feeling of being in a huge, clamorous resort, but in a neighborhood of fellow travelers. And the security staff are courteous and discreet, while maintaining a vigilant watch on the beach and throughout the resort.
In between the vibrant city of resorts in the Hotel Zone and the charming downtown area of Cancun itself, we are always a few minutes from whatever sort of entertainment we desire - great restaurants, night clubs, awesome beaches, scuba diving, shopping - you name it! Royal Resorts also provides a complimentary shuttle to their other four resorts in the Hotel Zone so we can experience their restaurants, pools shops, beaches, etc., and our charges will all be included in our bill at the end of the week so we don't need to carry much cash with us.
The Thomas More travel agent in the resort also has a wide variety of tours and excursions, all well priced. And if you happen to get "stuck" with purchasing a trip through a less-than-reputable salesperson at the airport or in town, the folks at Thomas More Travel will get a refund on your behalf, which is a GREAT benefit for those who can't resist the hawkers at the airport!
Oh, my goodness, I could go on and on about how wonderful it is to stay here! Try it - you'll love it!

My wife and I along with our five year old son have just returned from a eleven night stay at the royal cancun. My wife did extensive research on various properties, checking out all the reviews on various websites. We opted for the royal cancun because we wanted a separate bedroom for my son, as well as a kitchen, along with a sea view. In short we wanted a relaxing, peaceful beach holiday with plenty of sun. Luckily we were obliged with great weather but not much else
The sand is very clean and white but that it is with regards to the beach. I could not believe how close the boat lane came to the beach. The island ferry, speed boats, jet skis all whizz by twenty meters from the beach at reckless speeds. I was devastated to find that we had flown half way across the world but could not do anything else other than have a paddle in the sea! Both pools are nice and clean and my son enjoyed playing in them, but they are not a patch on the royal sands. Every day we caught the bus to the royal sands just so we could go for a swim in the sea, which is not ideal when you have a small child.
My wife and I are not big drinkers or massive eaters either, which is why we did not choose an all inclusive resort. Once the staff at the restaurant and pool bar realize that you are not going to be their biggest spenders they drop you like a stone. I would not say that they are unhelpful but they do not make you feel appreciated that's for sure. They only staff that my wife and I found to be really helpful we're the staff running the kids activities ( they were the only people that did not expect me to tip them heavily). After a few days my wife and I decided that we spend our daytimes at the royal sands, where the staff and the whole set up was completely different! We are not difficult or demanding people but my wife and I are in the hospitality business and have run the food and beverage for a couple of five star resorts in the carribean. We know how difficult things can be with staff in this region of the world. We also know that everything comes from the top down. If the management don't smile or show some sincerity then the staff won't. The royal sands we felt was a completely different experience. The staff all smiled, we're helpful and never made me feel like they not interested in us if we did not want a round of drinks every ten minutes.
Even at our check out the reception did not ask us if we had a good time or wish us a safe trip home. Paying our bill was just like doing a shop at tescos. Whatever the cost was I wish we had booked at the royal sands instead.. Shocking as this may sound, but whatever I felt about the set up at the royal cancun , that was not upset me the most about our stay!
As I previously mentioned the boat lane was right on top of the beach , only at night, once we had put our son to sleep did we realize the significance of this. Moored up to a pontoon to the left of our balcony facing the sea were two pirate/ disco boats. Every night for eleven nights the boats departed their moorings about nine thirty at night. The music cranked up to the max, the loudest blaring high tempo noise you can imagine. The boats sail around the bay in front of the beach having a mock battle firing canons at each other as well as plenty of tequila I guess, as the noise gets louder and louder. This goes on for about two hours, even with all the windows closed sleep is out of the question. It reminded me of the scene in the blues brothers when Elwood takes jake back to his hotel so they can get some rest only to find that it backs onto the Chicago metro!
The villa number we stayed in was 1532 avoid at all costs!
I am sorry that my feedback has not been positive like many other reviews, but I felt I had to tell it like I found it.