This was our first time in Cancun, so I used the previous reviews as a guide. I was not let down! From the moment we stepped out of our shuttle we were received warmly and with great courtesy. We were a little dismayed to hear they don't take American Express, since it is our main card. Lucky we had remembered a Visa we never use. After check-in we were taken to our little apartment (too big to call a room) and informed of our "orientation" the next day. To be honest, we knew it was a sales pitch and didn't show up (sorry!)...we were too busy enjoying the clear, turquoise water over white, powdery sands. To be fair, if we had been in the market for a time-share, there's is no doubt this resort would be on the top of the list. It is quiet, relaxing, intimate, and delivered what we wanted for our family. If you need more, it is well-situated to hop on a bus or cab for a quick ride, or just walk to local entertainment. We walked to the Embarcadero to go on the pirate ship with our 7-year old son. Another day we walked there to board the ferry to Isla Mujeres to spend the day. The resort has enough free things to keep you busy. We played Tennis in the morning when we woke up early enough - I'm not fond of the heat after 9 a.m. We missed our chance to take sailing lessons, but we'll just have to save that for next year. We had brought our own snorkeling gear, but it was available for checkout too. The sea in the area is very calm and full of tropical fish nibbling away at the seaweed that grows in the low-traffic areas. Under the pier in the afternoon was the fish jackpot.
I do think that what made the stay so special was the quality of the personnel. Every member of the staff was flawlessly helpful, ready to drop everything to meet our needs. We got to know our beach- and pool-side waitresses the best, since we made them work the hardest. Patricia was warm and ready to chat (my mom's favorite), and brought us the best margaritas (rocks please!) and killer pina coladas. Araceli knew us all by name, and Sharon was sweet and quiet, all of them ready to serve our most demanding needs.
There's only one restaurant, La Palapa, a traditional building with soaring palm leaf ceilings over wooden rafters, open on all sides to let the breeze through. We had most of our meals there, since it was so convenient, and it had such an amazing view. It was mesmerizing to see the palms swaying over the white sands, with that striking blue ocean as a backdrop. Add a drink sipped out of a pineapple with a goofy clown face and it is my kind of paradise.
The rooms themselves were more comfortable than luxurious, always spotlessly clean, as was the resort itself. The beds were the best part. I loved the privacy of having two separate bedrooms so we could still be together even though we were five. The kitchen had everything we needed and we were able to buy incidentals at the mini-market on-site. We didn't have an ocean view, which was a shame. There were some units with patios you could step right out onto the beach from, and it sure looked worth the cost.
We were left wanting so much more; if only we had booked our vacation for longer!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.