We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“The Internacional De Cancun AKA VCI was suprisingly special” 5 of 5 stars
Review of The Royal Cancun, All Inclusive, All Suites Resort

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added The Royal Cancun, All Inclusive, All Suites Resort to your Saves list
The Royal Cancun, All Inclusive, All Suites Resort
3.5 of 5 Resort (All-Inclusive)   |   Kukulcan Boulevard Km 4.5 Hotel Zone | Lotes C2 & C2A, Cancun 77500, Mexico (Formerly The Royal Cancun)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Price
Spring Special Sale!
Ranked #18 of 179 Hotels in Cancun
colorado
1 review
5 helpful votes 5 helpful votes
“The Internacional De Cancun AKA VCI was suprisingly special”
5 of 5 stars Reviewed December 11, 2007

After A Long Day Of Travel We Arrived Late On A Saturday Night. We Arrived To A Somewhat Average Entrance To The Property After Being Taxied Through The Core Of Cancun’s Hotel Zone With Several Newer Properties That Have Been Built On A Grand Scale. We Where Greeted By The Staff “Welcome Home”. Excited To Be Here After Reading Several Trip Advisor Reviews That Seemed Positive About This Particular Property, We Felt The Trip Advisor Reviews Might Be Right. This Place Was Perfect For Us. We Intended To Cook Our Own Breakfasts So We Could Relax In The Mornings And Go For A Swim Outside Our Room, The Units Provide Well Equipped Kitchens For Just That, If You Desire. We Felt The All-Inclusive Resorts To Be Limiting And Offered A Great Opportunity To Overeat! For This Vci Was Perfect, It Also Was Located At The End Of The Hotel Zone And Offered A Nice Beach With Level Waters. The Rooms Had No Flat Screen TV’s, No Granite, Marble Or All Inclusive Features, But Seemed Perfectly Like Home To Us!. Beautiful Grounds, Amazing White Sand Beach And Extra Attentive Staff That Went Beyond In All Aspects To Make Us As Comfortable As Possible. We Ventured Out But Looked Forward To Rearriving At Our Accommodations EVERY Night. The Staff Organized Volleyball Games And Had Plenty Of Activities Going On At The Property As Well, The Lighted Tennis Courts Were Well Kept. We Will Be Excited To Try And Return After The Properties Renovation In 2008. (See Our Posted Photos)

  • Liked — atmosphere
  • Disliked — nothing
  • Stayed December 2007, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,175 reviews from our community

Traveler rating
    743
    307
    78
    29
    18
See reviews for
535
299
13
6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (366)
Date | Rating
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Los Angeles
1 review
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 28, 2007

I had mixed feelings about this hotel after reading the reviews. Since I was joining the rest of my relatives who were booked in this hotel, I had no choice. Before we went, we saw the news forecast that Hurricane Dean, a CAT 5 hurricane, would make a landfall over the Yucatan. I called the hotel and they assured us that they were experienced with preparations for hurricanes, they also gave us the option to reschedule for another week without us asking which I thought was a very nice touch. Anyway, we went ahead and came over Saturday, with Dean coming in on Monday night. Well, the hotel was absolutely well prepared. They gave us three directives during the couple of days before the hurricane, which were very reassuring. They taped all the windows, secured the trees and roofs, removed any loose items (swimming pool benches, parking lot lights, etc.). When Dean came, it was during the night and we came out unscathed, no damage to the facility. Then it was back to normal immediately. The hotel cleaned up so fast, we were swimming in both of their pools by noon time. Other resorts we visited in the afternoon were still cleaning up.
The accommodations were perfect for our group. We had a total of 9 people. The concierge, Michelle, was absolutely helpful. She even called our room to give us an update on our planned excursions. We were also given excellent advise by the Thomas Moore travel rep, Miguel, which saved us quite a bit and our trips turned up to be better than expected. We hired a van and driver, Antonio Ortega, for our entire week of trips. That was the best deal we made. Antonio was excellent. He was on time, gave us directions about the place we were visiting, stayed with us the whole time (we even asked him to join us for a birthday luncheon for my son at Playa del Carmen, which was not part of the trip but Antonio was very accommodating), never complained, never showed any negatives. We were very pleased with him. If you plan on any group trips, contact these guys and get Antonio! You will be happy you did.
The place, as reviewers mentioned, is away from the main strip of big hotels, but not too far from the action. It was a 5 minute bus ride to the center of town (where Hooters, Hard rock, etc are located). Unlike those other hotels, this one is quiet, which is what I prefer. I do miss the Carribean side with the ocean waves, but its ok cuz we were able to use the Royal Sands on the ocean side since this hotel is part of the Royal Resorts chain and they allow use of all their hotels as long as you have your key card. The beds were ok. I've been all over the world, and this place is amazingly clean compared to the bigger hotels. The kitchen was functional, complete, and clean. Our rooms were supposed to be cleaned once, but they did it 3 times without our asking.
The one drawback is the TV. It is quite small, but we never stayed much in the room to watch anyway. Another drawback was the noise when the A/C came on. It did not bother me but it did the rest of our group. Other than these, it is an excellent place. I highly recommend and would go back any time. Don't forget to hire Antonio, our tour driver.

  • Liked — location, cleanliness, friendly and helpful staff
  • Disliked — small tv, a/c noise
  • Stayed August 2007
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairfax, VA
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed August 17, 2007

We traded through Interval for a week at VCI and had a great time! Cancun had so much to offer and the concierges at VCI were really helpful in making sure we were able to experience everything!
Our first morning started with a welcome breakfast of sweet breads and coffee. The staff welcomed us and shared some of the activites available and then Erica, our concierge, came over and helped us decided what to book and shared prices. We decided on the Wave Runner and an Express Trip to Chichen Itza. She also made our reservations at the Spa for massages and had recommendations on different trips that we might enjoy. That afternoon she had envelopes at the Beach Party with all of our reservations and information. The beach party had free beverages and we even won a pizza (door prizes were awarded at many of the events!).
The great thing about VCI is that it is a part of the Royal Resorts, of which there are 4-5 in Cancun. We were able to take a shuttle to the Royal Sands, where the Spa was and we could sit on their beach and use their facilities. The Spa was AMAZING. It had an aroma room, steam room, and whirlpool. There were also showers, which was great because we spent an hour on the beach before we went in for our massages.
The beach at VCI was very tame but beautiful. Not many waves but the sand never grew hot and there were plenty of palapas to sit under and really nice lounge chairs. We used the beach at the Royal Sands one afternoon and there were many more waves! It was the day before TS Erin travelled to Texas, so I think that kicked up the waves a bit extra.
We enjoyed the trip to Chichen Itza. We did the Express Trip which was cheaper. The van picked us up early and we ate breakfast along the way. Then we spent about two hours exploring the ruins. A guide came along with us and provided tons of info during the drive and upon our arrival. We stopped for some shopping on the way back and returned to the hotel by 4 (we ran late b/c of rain). The Deluxe trip takes all day, apparently because they stop for shopping along the way and way back.
The WaveRunner snorkeling trip is only for the adventurous! I was scared beyond belief- two people to a JetSki and the waves were really kicking up. It was a yellow flag day on the beach, which meant be cautious, and we were in the middle of the Ocean! I did not snorkle b/c the waves were very high and we had to swim diagonal against the current, which was difficult. Of the 7 people, only 2 stayed out in the water and really enjoyed snorkling. I think it would have been better off of a boat in less wavy conditions...
Tons of great restaurants and the Royal Resorts offer a discount at many. We had lunch and margaritas at La Destileria (FABULOUS! Great food and very smooth margaritas- they had 150 different kinds of tequila. Def. recommed the passion fruit margarita!) where we had a 10-15 percent discount. Also had discount at Crab House by the Marriott but food wasn't too special for the price and the margaritas were poor quality.
We are looking forward to spending another week in Cancun in the future. If we had the money, we would probably have purchased a week, even though there wasn't any sales pressure at all to do so! So much to do and the VCI made sure you were happy. Oh! Also had a Taco party for lunch one day and margaritas/pina coladas one evening for the guests.
** Reserve Thomas Moore online for airport transfers. Have a special van that brings you to the Royal Resorts and it is easier than figuring out taxis when you get to Cancun. After waiting two-three hours at customs to enter the country, we were very happy to just be able to board our van and start our vacation!

  • Liked — People who worked there were soooo friendly!
  • Disliked — On the outskirts- away from hubbub of activity- but easy to reach everything by bus or shuttle...
  • Stayed August 2007, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed July 23, 2007

My family and I stayed at VCI from July 13-July20th. We were dissapointed when we arrived as we got a room that had loud traffic and a terrible view, but two days later they changed our room to a better room with no loud noise. The grounds are immaculate and the service people are very pleasant. We had no complaints about them. We ate a couple mornings and nights at the Palapa Restaurant and we were very pleased with the food although a little pricey. One compaint is that by the afternoon the pools are quite warm and I think that is not within their reach as the temperatures were quite warm. Overall, we loved the place and location. It is close to the 'centro' and relatively close to "Punta Cancun" where all the night entertainment is. We would definately recommend the Royal Resorts to anyone.

  • Stayed July 2007, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brick, New Jersey
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed July 18, 2007

My family and I, which included 4 adults, and 3 children ages, 2-12, stayed at VCI on an exchange from Interval International from June 9th-16th. We stayed in a 2 bedroom villa. As we entered our villa, a crib with sheets and a pillow was waiting for us already, which we didn't even mention at the front desk.

The resort is clean and well taken care of, a little outdated, but it is 30 years old already. There are 2 pools, one with a more shallow "kiddie" pool, the other with a swim up bar.

The kids loved the beach area as the water is very shallow. A lot of seaweed though washed up on shore, which they did try to clean every morning, but couldn't keep up with it.

Defintely try to take advantage of the "On Beach Massage" provided by two massage therapists from the Royal Sands Spa. They provided massages under a tent on the beach for $1 per minute.

There is the La Palapa Restaurant adjacent to the "adult pool" which has great food, especially the Breakfast Buffet. In addition, they now have the "VCI Express" which is take-out food consisting of a variety of foods, such as Pizza, Sushi Rolls, soups, Lasagna, Fried Chicken, Fruit salad, and a variety of Pies. We ordered sushi 3 days in a row.

One night during the week, VCI celebrates their 30th Anniversary with an Anniversary Party in the La Palapa Restaurant. It features a band, Mexican buffet, and Fireworks. Nice for the kids. On other nights there are "theme nights" as well at the La Palapa.

There was an "activities coordinator" at VCI who visited us about 3 times during our stay to tell us about the "Welcome Breakfast" and other activites that were going on at the resort, however we were not bothered by any other people or phone calls to attend timeshares purchasing events. Another writer mentioned the resort is closed, but this is untrue. VCI/Royal Resorts is currently celebrating a "30 year Anniversary". In Mexico, timeshare resorts are only good for 30 years/30 years mortage, so to speak. VCI has been renewed for another 30 years and I don't believe was bought by someone else. It will remain VCI for another 30 years.

One thing that I was alittle disappointed with was our maid. With 3 kids and 4 adults staying in the 2 bedroom villa, we got the carpet dirty with crumbs and the kitchen table dirty with sticky fingers and such. The carpets were never vacuumed. I asked her to clean the carpet one day, and she swept the crumbs off rather than vacuumed them. The table I cleaned with soap and water, but it needed a good windexing.

Overall, I would recommend VCI,, but not our maid.

  • Liked — Massages on the beach & shallow water on beach for kids
  • Disliked — Maid service
  • Stayed June 2007, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego
Senior Contributor
31 reviews 31 reviews
28 hotel reviews
Reviews in 20 cities Reviews in 20 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed July 13, 2007

I stayed at Club International in October 2004. The facility is very clean and the staff were friendly. The Pool had a good design w/ a restuarant & bar connecting to it. I didn't like the beach it was located on it was almost in a bay area with no waves. And it wasn't as clean and pristine as the other hotels. You can drive up the street to some of the other beachs and use them. I would stay here again. Enjoyed it.

  • Stayed October 2004, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed June 24, 2007

What can I say about this resort? I have to say, for being over 30 years old, it was in excellent condition. The housekeepers are doing an excellent job as well the all the employees. Although it's far from downtown cancun, it's an excellent place away from the rucus of downtown. we ate at la palapa a few times.

Everyone should go eat at Hacienda Sisal which is adjacent to the sister resort, The Royal Sands. Excellent buffet (5 stars) and live entertainment.

As for accommodations, my family stayed in a 2 bedroom suite. it was very spacious and clean. The view was breathtaking, showing the downtown strip and the lagoon.

There are activities at the resort everyday. They have a schedule available throughout the hotel. (ex: make your own crafts, water polo day)

The negative aspects of our stay was the fact that everyday we were hassled by the people to attend their timeshare. If they would have left us alone, we would have been fine.

From what I remember, I believe the resort is closed or switching its chain. Whatever happened, I hope for the best. It's been a great 30 years for the club international de cancun.

  • Liked — the clean rooms, the pools, the views, location
  • Disliked — timeshare presentations
  • Stayed August 2006, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to The Royal Cancun, All Inclusive, All Suites Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Royal Cancun, All Inclusive, All Suites Resort

Address: Kukulcan Boulevard Km 4.5 Hotel Zone | Lotes C2 & C2A, Cancun 77500, Mexico (Formerly The Royal Cancun)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Cancun
#16 Romantic Hotel in Cancun
#17 On the Beach Hotel in Cancun
#17 Top resorts Hotel in Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — The Royal Cancun, All Inclusive, All Suites Resort 3.5*
Number of rooms: 201
Official Description (provided by the hotel):
The Royal Cancun(R) an All-Suites Resort Breathtaking views, friendly staff and a beautiful beach surrounded by palm trees make this a perfect place for a getaway with the family. The Royal Cancun(R) is located on a privileged beach surrounded by beauty, turquoise colors and a relaxing atmosphere. Mellow down with the sound of palm trees moving with the ocean breeze and have a taste of the Old Mexico and our revered family traditions. Enjoy our fine dining, activities and many other amenities with the All-Inclusive package. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Agoda, Booking.com, Orbitz, BookIt.com, Priceline, Caribbean Online Mgt Corp., Odigeo and Hotels.com so you can book your The Royal Cancun, All Inclusive, All Suites Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Royal Cancun Hotel Cancun
International Hotel Cancun
Club International Cancun
International Resort Cancun
International Club Cancun

Owners: What's your side of the story?

If you own or manage The Royal Cancun, All Inclusive, All Suites Resort, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.