We have owned at Sunset since 2008 and I can honestly say that they are working hard to make this a better resort. The people who work at Sunset keep us coming back, more specifically VIP Concierge (Monica Herrera), wait staff (Axel Gil, Carlos Gonzalez, Jose, Fransisco, Samuel all in Capriccio), bellman (Jesus), housekeeping staff and the activities director.
Things we would like to see improved upon:
*The reservation process leaves something to be desired. We would like to know that we are getting the suite that we have requested and not have to argue about it upon arrival. We booked and paid for two studios and at arrival they tried to put four of us in one. It got corrected but made the arrival stressful.
*Transportation: At the time of booking we were offered free transportation and did end up with it, but I had to work for it. (I had to provide a copy of my emails and information on the person who authorized it which luckily I had printed and brought with and then transportation had to call and verify before it was taken care of.)
*We would love to see 24 hour room service, even with a limited menu after 10:00 p.m. (it is not possible to get a beverage after everything shuts down).
*We would love to see a 24 hour game room (pool tables, ping pong, games, snack and beverage bar. (This could solve the all-inclusive, 24 hour issue for those of us who like to stay up late and provide an activity for rainy days).
*We would like the mini bar to truly be all-inclusive. Two beers per day may be enough for some but not for others. (They use to stock it twice a day and provide what we requested).
*We would like more dining options. The food has improved, but we love the atmosphere in Capriccios and six nights of the same menu was hard to do.
*We would like the policies set by the resort to be followed by all. Specifically, dress codes should be enforced.
- Reservation Options:
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- Also Known As:
- Sunset Cancun Hotel
- Sunset Royal Hotel Cancun
- Royal Sunset Resort Cancun
- Sunset Royal Resort Cancun
- Royal Sunset Hotel Cancun
- Royal Sunset Cancun Mexico
- Sunset Royal Cancun Hotel