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“Great People, Overkill of timeshare presentations” 3 of 5 stars
Review of Sunset Royal Cancun Resort

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Sunset Royal Cancun Resort
Boulevard Kukulkan Km 10 Lote 13b | Zona Hotelera, Cancun 77500, Mexico   |  
Hotel amenities
Ranked #50 of 172 hotels in Cancun
columbus grove, ohio
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
97 helpful votes 97 helpful votes
“Great People, Overkill of timeshare presentations”
3 of 5 stars Reviewed February 7, 2013

Just got home from our trip to the Sunset Royal in Cancun. Exceptional service people all over the resort. We have been members there since before the building was even built so I feel I can attest to this resort much better than many. It is a great place as long as you can put up with the time share sales pitch-over and over and over they try-not unlike many in Cancun however. Since this resort is not all that big I cannot help but wander where all the people they run through can possibly stay if they buy into this resort. After 20+ years of seeing this it just amazes me that it can continue to this day. Again, the resort has a great staff and they are extremely helpful and friendly. Now let's talk about the all-inclusive feature. I have been to many all inclusive resorts and this is probably one of the worst for the money I have ever seen. Over and over the same thing and the food quality is average at best. Unless you drink constantly and overeat everything there is no way on God's green earth you can ever justify doing the all-inclusive feature here, it is just too cost prohibitive for what you get. The beach is by far the best feature of the resort but beware that in some years the beach is different-hurricanes do affect the beach and how it appears from time to time. One of the nice features of the resort is the free shuttle service to the sister resorts both on a bus and on a boat. In conclusion, go and have a good time, avoid the time share people and enjoy the great location.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Royal Cancun Resort, responded to this review, February 20, 2013
Dear Guest; thank you for your lovely comments about Sunset Royal’s privileged location, definitely it is one of its main features for beach and also the downtown hotel zone location close to many entertainment and shopping venues. We are happy to know you are a repeat customer and value your feedback, please rest assured that all of your suggestions and opportunities for improvement have been taken into consideration. We are looking forward to seeing you back soon so you can see the changes to our service for yourself. Please be sure to visit the members website for updated resort and destination information as well as our live webcam that looks onto the beach. See you soon.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (225)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
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  • Russian first
  • Spanish first
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English first
Amarillo, Texas, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 5, 2013

The property was nice and clean, great view of the ocean and the beach was great, the breakfast seemed limited it was the same buffet everyday, and the dinners were alright. It was nice to have them themed but the flavors seemed similar each evening. HOWEVER the service was impeccable. On the first day we met Heidy. This your woman is wise beyond and courageous beyond her years. She was hard working and have the biggest smile on her face. She knew what we wanted by the second day and we followed her wherever she was serving. When she came on shift one day she came down the stairs for the first time with our drink order before she even talked to us. We would return just to see Heidy!

Room Tip: The rooms are kind of noisy because of the restaurant in the middle of the hotel. Get on one on the...
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  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Royal Cancun Resort, responded to this review, February 15, 2013
Thank you for choosing to stay at Sunset Royal during your recent vacation in Cancun.

We are happy to hear about our staff, especially Heidy. We will share your kind compliments with her and we thank you on her behalf.

We look forward to welcoming you back in the not too distant future and please stay in touch with us on Facebook to be well informed about the latest on Sunset Royal.
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Aurora, Illinois
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 5, 2013

This is my 15th time to this resort. Yes, I am an owner. This January the service that I received was exceptional especially from Jesus on bell service, Dario on snack service, Guadalupe and Alberto on breakfast service, Sergio and Felix on the front desk, Ricardo on room service (and also wait staff), and Samuel and Marisol on the entertainment team.
However two people went way over and above my expectations. Rosa the breakfast chef is the friendliest non-English speaking person I have met in the resort and her omelets and special treats are impeccable. For the first time in all the years I have been coming to this resort the chef at the outdoor grill, Vite, is personable, knowledgeable, funny, a damn good chef and quite frankly the best thing that has ever happened to the outdoor grill.

About 2 years ago I wrote a rather scathing letter regarding my disappointment at the deterioration of some of the services. Thankfully most of my issues have been addressed. I am again thoroughly enjoying my week at Royal Sunset. It was also really nice to have a crossing guard when we wanted to cross Kukulcan Blvd to take the boat to the Sunset Lagoon.

Room Tip: Above the 1st floor - ocean view
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  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Royal Cancun Resort, responded to this review, February 15, 2013
Thank you for your review. We feel very honored to have you as an owner for such a long time.

Please allow us to reassure that we are extremely proud to have provided you a memorable vacation experience at your home resort, your comments reflect our commitment to quality service we have been providing throughout the past years. Thank you for your recent review and for highlighting the good issues, such as bellboy service,activities and good food.

We certainly look forward to welcoming you back on your next trip to Cancun.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peoria, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 5, 2013

My wife and I recently traveled to the Sunset Royal with another couple and we were all very pleased with our experience. The service we received was very good overall, but Heidy was definitely the best. She took care of us everyday, whether it was by the pool or on the beach. She did such a great job, that we sat wherever she was working that day. I would highly recommend finding Heidy on your first day there, and she will take excellent care of you. Jorge and Jose also did a great job.

The food and drinks were as good as other all-inclusive destinations that we have visited. Buffet breakfasts and the a la carte dinners were both good, but the poolside food was the best. We set up our dinner reservations on the first day so we didn't have to worry about it, and it worked out great. Our room was clean and the ocean view can't be beat. We really enjoyed the boat rides to the Lagoon Resort, but the exceptional service and the great beach at the Royal made our vacation. We would all highly recommend this resort to anyone.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Royal Cancun Resort, responded to this review, February 15, 2013
Thank you for sharing your experience with others on Trip Advisor.

It is very satisfying to know that we were able to meet and exceed your expectations. We will share your kind compliments with Heidy and we thank you on her behalf.

It will be a pleasure to welcoming you once again.
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Chicago, IL
1 review
4 of 5 stars Reviewed February 4, 2013

Property was nice, clean, modern. Beach was nice but waves and tide made swimming a little difficult. Staff was awesome, especially Dario and Stalin, plus Sahira, Jonathan and Ever. We had a room that was on the atrium so the restaurant noises very early and late were kind of loud.

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Royal Cancun Resort, responded to this review, March 5, 2013
Thank you for taking the time to post your kind comments.

Sunset Royal is your home away from home and we look forward to welcoming you back soon to enjoy another memorable vacation.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harwood
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed February 3, 2013

Resort was great The service was amazing our favorite server was Dario he was great always smiling and was always on top of everyone to make sure there stay was comforting. Entertainment was great at the resort too. Samual was great he was the entertianment through out the day and at night as well. The Spanish teacher Marisee was very helpful and entertaining.
The food was very good especially the Itailian a la carte. Roberto was great at the sky lounge always had a fresh pot of coffee and was a great server. Other than the beach being closed everyday except 1 because of the windy weather our trip was amazing and we will go back on future vacations.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed February 2, 2013

There are many good points about this resort. The beach was great but there was enough chairs or shade for all the guests. The pool area is nice but again get there early to get a chair.

The restaurants were clean and the food fresh.

Our biggest issues were with the noisy. The majority of rooms are based around an open central core. At the base is a restaurant and the noise of the cutlery, conversations and at night musical entertainment come straight into the room.

Also in our room the shower kept flooding the floor. The staff didn't seem to kind to try and fix it. They just told us to put down extra towels to soak up the water. But getting extra towels was a struggle.

The service is generally good but not great. Most of the staff is helpful but the place was busy for the xmas season so they were pushed to the limit.

the evening entertainment in the tent was pretty good.

Overall the place was just average.

Room Tip: Try to get ocean view and not in the central tower. Ask for the wing.
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  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Royal Cancun Resort, responded to this review, March 5, 2013
Thank you for taking the time to share your experience. We are glad that you enjoyed your stay with us.

There is no better way for us to improve than through the communication with our guests. We take every comment seriously and your points are beneficial suggestions to improve the service quality to our valued guests like yourself.

We look forward to welcoming you back at the Sunset Royal on a future vacation.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sunset Royal Cancun Resort

Address: Boulevard Kukulkan Km 10 Lote 13b | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Beach Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#35 Top resorts Hotel in Cancun
#40 On the Beach Hotel in Cancun
#50 Business Hotel in Cancun
Price Range (Based on Average Rates): $$
Reservation Options:
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Also Known As:
Sunset Cancun Hotel
Sunset Royal Hotel Cancun
Royal Sunset Resort Cancun
Sunset Royal Resort Cancun
Royal Sunset Hotel Cancun
Royal Sunset Cancun Mexico
Sunset Royal Cancun Hotel

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