The hotel is old, the room is older, the location is great !

Everything was wonderful! Room, ocean view, clubs are great. Sunset Lagoon is especially fun and has awesome activities and staff!! Alexander, Ivan, and David are great! Wonderful kids club with Ivette. We met the entertainment manager Arturo Sanchez. Very recommended hotel! Awesome work Mr. Martínez!

After 17 years we continue to come backto Royal Sunset due to the exceptionally friendly and accomodating staff. From the bellboy, front desk, restaurant wait staff, beach wait staff, and of course the entertainment group. All are exceptional in each of their own ways! The beach and ocean water at this location are great. The pool needs a major overhaul as the tiles are in need of repair. Two years ago the food was terrible, but they have honestly made improvements. No outlets on the sky lounge for computers yet (Supposedly they were coming two years ago). 7th floor upgrades are not finished as promised two years ago either. David, the Matre'd in the restaurant runs a tight ship. Waiters such as Guadalupe & Alberto make any meal a pleasure with the service they provide. Arturo who heads up the entertainment staff & programs does a great job supported by Samuel, Dani Lu, and the rest of the girls. Ivan is superb in attention to guest at the Lagunna across the bay. The two waiters at the restaurant there are another plus to the vacation experience. All of our stays are on the right foot when we contact ANNA at the concerege desk prior to arrival. She sets things in motion before we land at the airport.

We stayed here on a pre-honeymoon trip for 3 days on their all-inclusive package, which was sadly very disappointing. The hotel itself is nice enough - not that many frills although our room was a really good size with a beautiful view of the lagoon, and housekeeping made a really lovely kissing swan display out of towels (which was a pleasant surprise). The hotel is right on the beach, so that's a plus although we didn't like the obvious differentiation between "regular guests" and "elite guests" who we assumed referred to the timeshare owners. We tried the spa services for 2-for-1 massage, and that was surprisingly good; however, that's pretty much where the 3 stars can go no further. Thank goodness for the hotel's super-close proximity to downtown Cancun (only 15 minutes walk) because this was definitely the most disappointing "all-inclusive" resort we've ever been too. The food at the 2 restaurants was really unimpressive (except for the "green juice" which was really tasty). Dinner at the so-called Italian restaurant was bland, while the buffet restaurant had limited fare. Then, of course the watered-down drinks with cheap alcohol didn't help at all. Then, to make it all worse, we were hounded by our concierge to attend the timeshare presentations and to purchase with one of their sister resorts. We even tried to have dinner at the Mexican restaurant at another sister resort (Ocean Spa) but we were left wondering how it was possible to have bad-tasting Mexican food in Mexico!
Thankfully our trip was short and Cancun has lots of things to do so that our time being at the hotel was limited. However, when we visit Cancun again (which we definitely will), we will not be staying here again.