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“A Great Experience.” 4 of 5 stars
Review of Laguna Suites Golf & Spa

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Laguna Suites Golf & Spa
Paseo Pok Ta Pok Lote 3, Cancun 77500, Mexico   |  
Hotel amenities
Ranked #45 of 174 Hotels in Cancun
Douglassville, Pennsylvania
1 review
“A Great Experience.”
4 of 5 stars Reviewed June 30, 2014

We were first taken back by how small the hotel was but quickly learned this was the ultimate charm of it. Our room was clean and more than adequately air conditioned. The food from the restaurant was exceptional, every meal, breakfast, lunch and dinners. All of the servers were wonderful. We had Juan and Enrique the majority of the times who were exceptional. We would come back every day to find our room cleaned up and beds made with impeccable detail. Our housekeeper, Adriana, even left us with a beautiful towel creation on the bathroom vanity our last day. The staff over all was friendly and courteous. Definitely off the beaten path but well worth the experience.

Room Tip: Wifi is access is located in the lobby area. If you have one of the room located adjacent to the lob...
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Laguna Suites Golf & Spa, responded to this review, July 10, 2014
Thank you for providing such a wonderful review of your experience at Laguna Suites. We are delighted that you enjoyed every aspect of your stay.

We look forward to welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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448 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 24, 2014

this smaller hotel is only 2 levels high so not over populated, service was very good but kitchen area lacked a sink, nice large double sink counter in bathroom. the little fridge had a small freezer that was a life saver had good air conditioning.. huge closet area. beds were a little too firm but back to quiet garden area 2 doors between bedroom and living room to buffer pool noise. very spacious living room. floors are all tile. towels were very thick and changed every day . plenty of parking. wifi in hotel lobby worked great. pool was very small and shallow -.more for kids than adults. backed up to golf course..take your bug spray

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Laguna Suites Golf & Spa, responded to this review, July 10, 2014
Thank you for choosing Laguna Suites for your recent visit to Cancun.

Feedback is very important for us since it enables us to make positive changes where needed. We appreciate your comments and look forward to the opportunity to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bridge City, Texas
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 22, 2014

We stayed at this hotel on June 16-21. We had never been to this resort before and didnt know what to expect. We were picked up by their shuttle at the airport and brought to Laguna in a timely manner. Al the staff greeted us at the hotel. Made us feel right at home. They catered to our every need. Rooms were very nice as was the rest of the resort. Pool area was plenty big and water was always kept clean. The restaraunt at the resort was phenominal as were our servers Oscar and Edwin! Love these guys and hope to see them again in the future. I highly recommend this resort for couples looking for a quiet getaway. If you want to be on the beach some where then this is not the place for you. This was a very relaxing getaway for us and we WILL be back!!

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Laguna Suites Golf & Spa, responded to this review, July 10, 2014
Thank you for your amazing review and for spending your vacation with us. We are delighted to read that you were happy with our guest service and attentiveness of our staff. We will love to have you back as our guests, hopefully soon.
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Vicksburg
1 review
5 of 5 stars Reviewed June 19, 2014 via mobile

The hotel was nice and quiet. The service was very good. Anna was our concierge and was very helpful and informative. The food was excellent. The chefs Manuel and Felix do a very good job. The waiters were welcoming. We had Juan one night , Bolio another , and Enrique most of the times. They were all very good servers. The overall experience was great. If you want to get away and acutually relax and not be around chaos, this is the place to stay! They also had free shuttles taking you to other hotels with activities. Though there is no wifi in the rooms, it is a good way to keep you focused on your family time.

  • Stayed June 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Laguna Suites Golf & Spa, responded to this review, July 10, 2014
Thank you so much for the compliments that you have graciously extended to us.

We are delighted that you had a wonderful time and look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed June 17, 2014

This hotel has a lot of mosquitoes in the restaurant and room.

Restaurant:
1. Slow, bad service
2. Lot of mosquitoes
3. Only 1 restaurant in the hotel

Word of advice: You need to give at least $10 tip to receive good service.

I'm not sure why this was voted in trip advisor's certificate of excellence in 2013, I didn't see it.

Room Tip: Choose the room on the 2nd floor and bring lots and lots of insect/mosquitoe repellant.
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  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Laguna Suites Golf & Spa, responded to this review, July 10, 2014
We sincerely appreciate your review regarding your stay. All guest´s feedback allows us the opportunity to improve our services and facilities and we readily welcome both positive and constructive comments.

We look forward to the opportunity to welcoming you back for a better vacation experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Virginia
1 review
5 of 5 stars Reviewed June 15, 2014

My wife and I came here for our anniversary. I've never been out of the United States before and I must say the hospitality, service, food (excellent) and overall friendly vibe of this location was worth every cent. The staff, especially Raul Fernandez, Juan Bolio, Oscar Mesero, Armando, Mario, Enrique, and chef's Felix and Alejandro made our stay perfect. Smiles and courtesy in every aspect of our stay. We overheard other vacationers at other hotels speak of their displeasure with the place that they chose and we were happy that we had made the right decision. When we visit here again we will only be staying at Laguna Suites.

Room Tip: Our room was #120 which was directly outside of the pool/bar are which was easy access for us. There...
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Laguna Suites Golf & Spa, responded to this review, July 10, 2014
We feel honored that you chose Laguna Suites for such an important celebration and for your first visit to Cancun.

Guests like you make Laguna Suites a truly magnificent place, and our team thank you for being an integral part of our success. We are, without a doubt, looking forward to welcoming you back in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
1 review
5 of 5 stars Reviewed June 12, 2014

This is an excellent hotel. The rooms are great very clean and comfortable. There was 3 of us (girls in our 20's) in the room and we had more than enough space. There are some mosquitoes in the units but that is normal in Mexico, mostly if you keep your balcony door open. Rooms are very clean, great job from the housekeeper, Adriana. Everyday she did something different with our bedroom and bathroom decoration and she left us a nice note & gift the last day of our stay. The pool area is small but great for a small hotel. Pool bar prices are great as well, friendly staff. Location is comfortable, close drive to restaurants and secure area to walk around. The hotel also provides bus service to 3 other hotels around the area near beaches and night life. A taxi from the hotel to the night life area is $120 pesos (10 USD). Best part about this hotel was the great service we received from the morning front desk staff, Miguel Asencio. He was more than welcome to help us with any questions we had regarding our trip, gave us great tips that made a difference in our Mexico experience

PD: This is not a party hotel, very calm. Great for families or couple looking to get away.

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Laguna Suites Golf & Spa, responded to this review, July 10, 2014
Thank you for your kind remarks regarding your recent stay at Laguna Suites. We are so glad you were able to experience what we have to offer.

I hope you consider Laguna Suites again for your future travels to Cancun. It would be an honor to host you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Laguna Suites Golf & Spa

Address: Paseo Pok Ta Pok Lote 3, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#28 Spa Hotel in Cancun
#41 Family Hotel in Cancun
#47 Romantic Hotel in Cancun
Official Description (provided by the hotel):
Nested in a privileged area, in the heart of Cancun's Hotel Zone, inside the magnificent Pok Ta Pok Golf Club, Laguna Suites Golf + Spa shares the beautiful views of the golf course and unparalleled sunsets over Nichupte lagoon. ... more   less 
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Also Known As:
Laguna Suites Golf + Hotel Cancun
Laguna Hotel Cancun
Laguna Suites Cancun Mexico

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