It was our 3rd time at a Riu Palace, and again we found the service to be excellent. We had a few issues with the room which were quickly resolved.
We were able to check in early, and found the ocean view room to be very comfortable. We wished that the whirlpool tub was not right in the middle of the bedroom and that there was a place in the walk-in-shower to hang a robe. There was a nice shelf for toiletries, but no hook.
The pools were terrific! WE sat by the pool where the wonderful animation team entertained, but used the adjacent infinity pool. The bar service around the pool could not have been better.
The beach was not great - a little rocky, but another Riu property was nearby, and they had a great beach which we could use.
It is not in the middle of all the shopping and clubs. There are a couple of shops nearby, and the ferry to the Isle of Mujures is about a block away.
Great effort was put into the entertainment, both around the pool and in the evening. The band was especially great.
We went to book specialty restaurants as soon as we checked in. We were not able to book one for that night, but had no problem booking reservations for any other night. I would recommend going down to the desk when it opens at 8:00am. You can book for today and tomorrow.
It was a totally relaxing vacation. We were treated like friends by everyone, especially by Fernando, one of the managers in the restaurants.
We went by taxi to the shopping area, and our driver offered to wait for us! (no extra charge)
I have read reviews that say you should ask for a high floor. We were on 4, and it was fine - high enough.
I would encourage everyone to tip these people. They work so hard and so long. Your service will still be great if you don't, but you should. American dollars definitely accepted.
Stores take U.S. money, as do the taxis. I think unless you are going to take the bus which runs frequently, you won't need pesos. The bus is cheap and fast - a little scary fast- so unless you are nimble, take a taxi.
It was a great vacation. We'll be back.
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