2/15/13 my wife and I are still here. This is an all inclusive hotel and my wife had our doubts after reading some of the reviews, and I am very picky about food and service and expect what is promised
, we have traveled all over the world and have been disappointed many times,but this hotel was wonderful
The staff is spectacular , 5 stars to victor the manger and the rest of the employees , simply the best and will try to fill any request with an attitude that puts a smile on you face.
The food outstanding, we went to the fussion restaurant last night they had roses for the women , the food was great
I had the snapper and my wife had the shrimp, spectacular , the service impeccable .and there are 5 other restaurants, we had surf and turf the night before the only complaint I had was the sauce for the shrimp cocktail was a mustard sauce instead of horseradish sauce but it was still very good, the steak,lobster tail and king crab legs were
To doe for.
The breakfast are wonderful every thing is available , from any type of eggs, fruit breads, juices if you don't see what you want they will find it for you.
Even though my wife don't drink alcohol the have every thing even champagne , and they stock the minibar for free with want you want.
This hotel is much like a w hotel the decor will not be for every one but it doesn't try to be the views are to die for, plenty of beach and pool chairs even when the hotel is full, and free entertainment every night..... There is even a coffee bar with free snack , pastry and deserts all day and night long.
While in Mexico I got bitten by a spider and when asked for assistance the hotel provided a doctor within an hour to give me a shot and treatment within a hour and a half , and it was a house call to my room, never seen any thing like that before, these people care.
One more thing I book through orbitz and the have a rep at the hotel to provide any assistance needed, and talk about value, I love a great value a lot of bang for the buck.
Thank you rui for a wonderful time, it was a valentine present for my wife and I must say exceeded our expectations ten fold.
One more thing, when I read reviews like this I always have reservations about who might have written them, every thing stated here is my real experience , this place is wonderful have a great time if you go