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“Friendly, awesome service in a beautiful hotel.” 5 of 5 stars
Review of Hotel el Rey Del Caribe

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Hotel el Rey Del Caribe
3.0 of 5 Hotel   |   Av. Uxmal 24 SM 2-A MZ 3 L 18 | SM 2-A MZ 3 L 18 Cancun Q. Roo, Cancun 77500, Mexico   |  
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10% off room rate
Ranked #30 of 174 hotels in Cancun
nealab
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
“Friendly, awesome service in a beautiful hotel.”
5 of 5 stars Reviewed January 22, 2013 via mobile

We only stayed one night, however we had an early departure, and the night clerk(sorry I don't remember your name) arranged our cab, had the kitchen staff make us an early coffee, and they cheerily made us croissants to send us on our way. I am not a Cancun fan, but this hotel made it tolerable.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
reycaribe, Gerente at Hotel el Rey Del Caribe, responded to this review, January 29, 2013
Many people that come to visit the archeological places in Yucatan stay with us and have a good time, we are small but with all the services any one can need to be comfortable, thank for your comments and visit. Hope we can have you here again soon. Next time try our relax massage they are very good
Manager
Ing. Eduardo Rodríguez Hernández
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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350 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
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English first
Sacramento, California, United States
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 14, 2013

We stayed at the el Rey Del Caribe after arriving to Cancun, and I would stay there again. It is, indeed an oasis right int he center of the commercial zone. Four walls surround tropical garden and a small pool. The owner's house is right in a middle of the garden and it lends even more of a colonial feel. Rooms are simple, but spacious, on several levels. Saw one traveler doing yoga on one of the balcony-like levels. Breakfast included.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
reycaribe, Gerente at Hotel el Rey Del Caribe, responded to this review, January 29, 2013
We are very happy to know you enjoy your stay in El Rey del Caribe. Our space invites people to relax , the gardens help a lot with this, we aprecciate your comments and invite you to come any time you want, we would like to share the Mexican hospitality with you again. Thanks for you visit
Manager
Ing. Eduardo Rodríguez Hernández
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vashon, Washington
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 10, 2013

The place was great. The staff told you every thing. The courtyard was spectacular with green plants everywhere and a refreshing pool. The complimentary breakfast was stupendous. wonderful tranquil retreat in convenient central location. Perfecto!

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
reycaribe, Gerente at Hotel el Rey Del Caribe, responded to this review, January 29, 2013
Thanks a lot for your comments, we appreciate you enjoy your stay with us this is our goal everyday with all our guests. See you next time, and tray if you can a relax massage they are wonderful and very cheap. thank you for your visit
Manager
Ing. Eduardo Rodríguez Hernández
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 8, 2013

This place is a beautiful in all senses. Great and very comfortable rooms - although our room was a bit noisy because on the side of the main street passing in front of the hotel. The bus terminal is also nearby, which was very practical to us. We were served a tasty and healthy breakfast, with the view on the nice garden (the vegetation there is amazing). But the thing that impressed us most was probably the staff. They were so nice, so professional, and seemed to enjoy their work so much! One morning, we even surprised them doing a relaxing session together around the pool before starting their working day. They also had so much information for us! They could recommend us many things to do, places to go, with accurate and precious information. And they definitely love to have people discover their culture, people, and country. Go there! It is a world appart from the Hotel Zone and for the best!

Room Tip: If possible, ask for a room that has the windows not on the main street (rather on the garden maybe...
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Stayed January 2013, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
reycaribe, Propietario at Hotel el Rey Del Caribe, responded to this review, January 29, 2013
We appreciate a lot your comments about he El Rey del Caribe Hotel, the manager is very interested that the workers are well prepared before they go to work, they do every day tai chi around the pool to prepare their bodies and their minds. We also want to give a service of excellence that's why we do not sell alcohol, or cigarettes or even sodas, we do natural fruit juices and fresh water. Thanks you for your visit .
Owner
Aaceli Domíguez Rodríguez
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Seattle, Washington
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 7, 2013

Hotel el Rey Del Caribe is a welcomed oasis off the beaten path in the tourist trap which is Cancun. Once you step into the inner courtyard, you feel you are transported to a rain forest. The pool is surrounded by a beautiful garden and dense canopy which gives the hotel a wonderful feeling of positivity and echos the hotels environementally friendly approach. The hotel and staff is small enough to give guests a personable and family-like welcome. Whether you are visiting Cancun for business or for pleasure, I would highly recommend this hotel for anyone who is looking to have a relaxing stay and a place where one can really regain their energy after a long day out about.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
reycaribe, Gerente at Hotel el Rey Del Caribe, responded to this review, January 29, 2013
Dear guest: it is very important for us to read about you experience in El Rey del Caribe, we do a big effort to have an eco friendly hotel, we have a lot of eco techniques to save energy, to recycle and to impact the environmental as less as we can.We really appreciate you enjoy the gardens, our gardener is and old mayan man that has been with us since 30 years ago he is wonderful with the plants. Hope we can have you here again soon thanks for your comments and visit.
Manager
Ing. Eduardo Rodríguez Hernández
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 7, 2013

i was robbed at hotel soberanis, and manged to check out and go to hotel el rey del caribe. This place offers great service and the staff is very helpful.

The rooms are clean and comfortable. The garden is beautiful and makes the place much better.

The location is fantastic as you are 2 blocks for the number 1 bus which is very frequent, dirt cheap and will take you to all locations at any given time.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
reycaribe, Gerente at Hotel el Rey Del Caribe, responded to this review, February 2, 2013
Our hotel is very well located. we are sorry about the experience you have in other hotel, Mexicans are working very hard to do from our tourist place one of the save places in Mexico. Hope we can have you here again soon. Thank you for your visit and you comments
Manager
Ing. Eduardo Rodríguez Hrenández
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Barbara, California
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 7, 2013 via mobile

We wanted to experience the culture and the people, having already seen enough of the the gorgeous beaches in Tulum (Sian Kaan) and Puerto Morelos. (Btw: Zona Hotelera is a zoo and you should only consider it if you want to feel like you never left the US). In the evening, we were only a 5 minute walk to Tulum and Uxmal intersection close to which there were 2 plazas,one of which had music and theatre, and the other lots of activities for kids.

The hotel is comfortable and has a serene courtyard. It even has a few parking spots. We paid $100 a night for 3 including breakfast. It was everything we wanted.

Stayed January 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
reycaribe, Gerente at Hotel el Rey Del Caribe, responded to this review, February 2, 2013
El Rey del Caribe Hotel gives the opportunity to many foreign people to be near our real Mexican culture, our workers are from the area and we do our best to have Mexican flavor in the architecture and meals we give as complementary for breakfast. Thank you for your visit and your comments, we hope you can visit us soon.
Manager
Ing. Eduardo Rodríguez Hernández
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel el Rey Del Caribe

Address: Av. Uxmal 24 SM 2-A MZ 3 L 18 | SM 2-A MZ 3 L 18 Cancun Q. Roo, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Best Value Hotel in Cancun
#19 Spa Hotel in Cancun
#23 Family Hotel in Cancun
#27 Romantic Hotel in Cancun
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel el Rey Del Caribe 3*
Official Description (provided by the hotel):
The Eco-hotel El Rey del Caribe is an oasis of tranquility in the center of downtown Cancun.The eco-hotel's traditional colonial facade is cheerfully painted with a Mexican flair. Passing through the wrought iron gates , you enter the interior courtyard where you are surrounded by lush tropical gardens.The interior courtyard layout provides you with quiet in the midst of the city and security in the midst of convenience.All rooms open onto the courtyard which contains a swimming pool and jacuzzi.The owners are in residence to assure that you feel completely at home and give you a taste of traditional Mexican hospitality.We invite you to join us in our efforts to make an ecological concept a reality. We do our best to respect the environment by using solar hot water heaters, recycling by separation of trash, composing of garden and kitchen wastes, and capturing of rain water. We even have an unusual solar clothes drier .Some rooms are equipped with suitable technology in composing toilets. ... more   less 
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Also Known As:
El Rey Del Caribe Hotel

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