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“Great Town Center Location” 4 of 5 stars
Review of La Quinta Inn & Suites Cancun

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La Quinta Inn & Suites Cancun
3.5 of 5 Hotel   |   Av. Tulum Super Manzana 4 Manzana 14 lote 2 Cancun, Cancun 77500, Mexico   |  
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Hotel amenities
Ranked #39 of 179 Hotels in Cancun
Certificate of Excellence 2014
Fairfield, California
Top Contributor
64 reviews 64 reviews
24 hotel reviews
Reviews in 28 cities Reviews in 28 cities
38 helpful votes 38 helpful votes
“Great Town Center Location”
4 of 5 stars Reviewed July 29, 2014 credit card Amex Card Member Review

I was transferred to La Quinta due to overbooking at the Ambiance Suites Hotel across the street, but was pleasantly surprised. The facilities are clean and the room was ample. The included breakfast was very good and the staff very friendly and helpful. This hotel is perfect for non-luxury business travel or low budget tourism of the Cancun Center.

Stayed July 2014, traveled solo
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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367 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
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English first
rakhee
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 28, 2014

This is a lovely hotel. We did have problems when we got here initially due to delayed flights etc and missing our first hotel night but the hotel really tried to look after us. Daniel and Carla on the front desk are more than helpful and the hotel itself is very nice. Very clean and tasteful room. Carla even gave us an upgraded room :)

Stayed July 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
Contributor
18 reviews 18 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 20, 2014 via mobile

After a disaster 'stay' on Isla Mujeres, we were lucky enough to find this place on short notice. We had plans for a few days at an island resort but had to resort to somewhere else nearby. No this is not a beach hotel. But it is in a nice area in downtown Cancun and still just a 10 minute bus ride to the public beach. Plenty of eating places around. Staff was wonderful. Room clean and spacious. Free breakfast is a bonus and very good as well. We stayed 2 nights here awaiting our all inclusive on the beach. We would return.

Stayed July 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Invercargill, New Zealand
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 16, 2014 via mobile

Clean and comfortable hotel with great reception staff who were able to recommend excellent local restaurants. A/C did break down during the night but this was fixed first thing in the morning. Pool is small but a very welcome retreat after a full days touring.

Stayed June 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Usa
Top Contributor
71 reviews 71 reviews
21 hotel reviews
Reviews in 50 cities Reviews in 50 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed July 10, 2014

Its price is OK for travelers looking for acceptable price and decent hotel service quality, if you don't stay at the hotel zone. In fact its location is good: close to a major street to the hotel zone. There are multiple restaurants nearby.
Luckily, we did not encounter similar issues of other reviewers: we found employee spoken English, bath facilities working fine.
Yes, if you want fancy night life in Cancun and want to see the sea from your window, it is not your choice.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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CancunLQManager, Gerente at La Quinta Inn & Suites Cancun, responded to this review, August 14, 2014
Dear guest:

Thank you for choossing La Quinta, and for your next visit don´t forget ask about suite with balcony and see view. even we could provide you a free shuttle service from the hotel to the Beach zone.

if you need any extra information just let me know, i will be able to help you!!!
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Philadelphia, Pennsylvania
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 8, 2014

I originally booked this hotel for a 5 night Cancun visit; however, it's not near the tourists' areas. Not many employees spoke 2nd languages. Nonetheless, the employees were friendly, helpful and attentive. The hotel is very modern with nicely equipped rooms. There was an issue with the water supply the day we checked in and, as a result, we had no water and had to transfer to another hotel. The staff was nice about it and did everything they could to fix the problem, but it was just one of those unforeseen circumstances that are going to arise from time to time.

I would recommend this hotel to someone who has an intermediate understanding of Spanish and someone who is only staying in Cancun for a couple of days. IF YOU ARE A TOURIST, STAY AT A HOTEL ON THE MAIN STRIP.

Room Tip: This is NOT a hotel for someone visiting Cancun for its tourists' attractions and beaches. GO T...
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  • Stayed July 2014, traveled with family
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CancunLQManager, Gerente at La Quinta Inn & Suites Cancun, responded to this review, August 14, 2014
I feel sorry if you had to move to other hotel for water service, we hope you could give us the opportunity to stay again with us.

Your continued satisfaction and trust in La Quinta are our top priorities.

Sincerely,

Karina Paniagua
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2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 26, 2014

We decided to stay here and do all of our touring before we headed to our all inclusive resort. Our vacation got off to a bad start since Volaris lost all of our luggage. After waiting for 2 hrs for an answer and being mislead by Orbitz regarding car rental insurance requirements. We arrived at La Quinta the staff was beyond amazing. It took less then a minute to check in. I have never encountered such friendly and amazing staff. The hotel is beyond clean the breakfast is not your typical continental breakfast it was a full on meal. Everyday they offered a variety of dishes besides a make ur own fresh waffle, which they even offer to make for you. There is a taco stand right next door and a OXXO which is similar to a 7-Eleven. We also had pizza hut delivered. I would 100% recommend this hotel.

Stayed June 2014, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CancunLQManager, Gerente at La Quinta Inn & Suites Cancun, responded to this review, July 2, 2014
I´m glad that you had a good stay and that you enjoyed Mexican Food, our main goal is to make you feel good, any additional information that you need about the hotel, please let me know i will be always at your service.

Here for you.
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Additional Information about La Quinta Inn & Suites Cancun

Address: Av. Tulum Super Manzana 4 Manzana 14 lote 2 Cancun, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #39 of 179 Hotels in Cancun
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — La Quinta Inn & Suites Cancun 3.5*
Number of rooms: 132
Official Description (provided by the hotel):
Located just a couple of miles from world class entertainment, dining, and the beautiful white sand beaches of the Caribbean Sea, the brand new La Quinta Inn & Suites Cancun MX is ready to offer you the best of Mexican hospitality. Whether traveling for business or pleasure we are the best option to stay in Cancun, Mexico. Our prime location gives you easy access to the industrial and business districts, and within walking distance of banks, government offices, hospitals, shopping malls, pharmacy and restaurants. There are also plenty of fun activities nearby, including water sports, boating, water parks, fishing excursions, archaeological ruins, casinos, shopping outlets and golfing!Our hotel includes a Free Bright Side Breakfast®, Mexican style, free wireless high-speed Internet access in all our rooms and public areas, 24-hour business center, a fully equipped fitness center, relaxing pool, 24-coffee station in the lobby, and a sundry shop. After a day of hard work enjoy your favorite sports game at our lobby bar. All rooms also include a safe deposit box.Definitely the best option for lodging in Cancun is the La Quinta Inn & Suites Cancun! ... more   less 
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