Our tour began at 9:30AM and continued until 10:30PM and we were on the "Chichen Itza Lights and Sound" tour.
The tour began with a history lesson of the Mayans as we drove 1.5 hours to a cenote. This cenote was cool, refreshing, and beautiful but in retrospect I would have skipped it in favor of more time at Chicken Pizza.
After the 30 minutes at the sinkhole, we travelled an hour to a "traditional Mayan shopping center", which is clearly a tourist trap owned by or collaborating with Mayan Gate Tours. We are urged to buy things here to support the Mayan way of living, but as soon as I asked for prices.... I realized I was being had. The prices are 2-4 times more expensive than items purchased from the vendors at Chichen Itza itself (granted you can bargain). Also, the shop keepers haunt you like ghosts as you walk around the stores and swoop in like hawks to mention the "quality" and "cheap price" of whatever you are looking at.
After the 30 minutes of shopping there is 25 minute ride to Chichen Itza! This is the climax of the tour. The ruins are amazing and deserve your attention. We were told we had 1 hour and 45 minutes at the ruins and our tour was going to be an hour before we could wander on our own. I decided to ditch the tour and spend the time on my own to take pictures and buy exactly the same and cheaper Mayan crafts.
After Chicken Pizza, we drove 25 minutes to a dinner spot which was the same "traditional Mayan shopping center" that we were taken to earlier. It is no surprise that the people who stalked and haunted you earlier were serving you food and dancing near your table. Probably dancing because they stole your money if you purchased crafts from them earlier in the day. Oh and while the dinner is included in the tour, you have to pay for drinks, even water.
We then drive 25 minutes back to Chichen Itza for the Wednesday night "Lights and Sounds". We do get there early enough for amazing seats, which is pleasant because the show is about 45 minutes. The show is in Spanish and an English audio headset will cost you about $5 USD. Most of us in the bus expected a more colorful, fast-paced, visually stimulating light show, but it turned out to be slow dialogue and meerly colored lights on different ruins "talking" to each other about history. While it was pleasant to see the stars and the ruins lighted up, do not expect a "show" in an entertainment definition.
Lastly, the drive to the hotel zone of Cancun is 2 hours. If I had to do it again, I would skip the cenote, mayan store, and light show. I'd find a shuttle from Cancun and go to Chichen Itza directly and spend 3+ hours there, then head home.
Oh and our guide was funny, considerate, and knowledgeable. I actually feel somewhat guilty to write this review because our guide was a great person. However, this review is to address the company and itinerary of the tour, not the guide.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.