N palace reviews
To all you anxious brides out there thinking or about to get married at the Moon Palace Cancun, STOP WORRYING!!!!!
I was probably one of the most anxious brides in the world especially having read some of the negative comments, but having now experienced an extended wedding/honeymoon (thanks to the volcano issue) at the Moon Palace I can honestly say it was the most magical day of my life and the greatest honeymoon/holiday I have ever experienced.
Before I go into detail of the wedding day I would just like to make a few comments on the hotel itself.
Arrival: From the moment myself and my fiancé (now husband) arrived we were warmly welcomed with a huge smile, a refreshing towel and a rose. After a 10 hour flight it was just what we needed and after checking in we were shown straight to our room.
The hotel is huge and is divided up into 4 sections; Nizuc, which is the original Moon Palace. Sunrise side, the Grand (for members only, although you can use all of the facilities there) and finally the golf and spa.
Please note: this hotel really does cater for its disabled guests and there are wheelchair ramps, porters to assist all over.
Yes, the hotel is away from the main hotel strip of Cancun, but this was what we wanted. If you don’t want to stay at the Moon Palace you are able to use all of the other Palace hotels facilities that are along the main hotel strip of Cancun. We visited Beach Palace Hotel as this was also the drop off point to the shopping centre. It was a very nice hotel, very small in comparison to the Moon Palace, lovely beach but very crowded and over looked. Cancun itself is very busy and every hotel along the strip does tend to over look one other. Cancun does have a very nice shopping centre, mainly consisting of designer outlets. There is a shuttle bus 2 times a day to take you to and from the strip from the Moon Palace and it takes approx 20-25 minutes to get there. The shuttle bus is free.
Please note: that if you have young children in push chairs then the roads are difficult to cross. The traffic does not stop for you and the pavements are very high so, you will need help to get across the road and when lifting the pushchair onto the pavements.
Nizuc: is the quieter side of the hotel especially during spring break. All rooms have a large jacuzzi bath, walk in shower and are decorated to a very high standard. We had several of our wedding guests staying on the Nizuc side in various rooms and all said that they were more than happy.
There are 2 large pool areas made up of interconnecting swimming pools and Jacuzzis with swim up bars on the Nizuc side and pool side restaurants.
Sunrise: we had guests staying here too and they said that they found it to be somewhat noisier especially at night. This was probably because we stayed around the same time spring break was ending and so the teenagers were enjoying their last nights in paradise before having to go home. This side is also were the children’s pool is located, so is very much more family orientated. It too has a very large pool with swim up bars and pool side restaurants.
Please note: the walk between NIZUC and SUNRISE takes 5 minutes and both are easily accessible by foot either via a walk along the beautiful beach or along the pool side or through the hotel. You can take a shuttle bus that runs 24 hours lobby to lobby if you don’t feel like walking but you might as well have walked.
The Grand: is for members only and is on the other side of Nizuc. This also takes 5 minutes to walk to from Nizuc and offers 3 infinity pools, swim up bars, table tennis, large floor chess set, water volley ball to name a few things. We somehow got involved in a water volleyball match with some very nice Americans, not the sort of game you would get to play in the UK but low and behold our team won! Beginners luck.
The golf and Spa: is in a class of its own and is separate from Nizuc, Sunrise and the Grand and will probably take around 30 minutes to walk to (if walking, be sure to look out for the monkeys on the way. ) However, do not worry if you dont want to walk. There are regular transfers to the Golf and Spa area from all lobbies or you can jump on the back of a golf buggy and the staff will gladly take you there.
Please note: the spa treatments are amazing, I had three. Two were for the treatment of sunburn (typical Brit) and the third was hot stone massage (highly recommended) but they are not cheap.
The pools: both those at Nizuc and Sunrise are big but were never over crowded and myself and my husband and all our guests always managed to find sun loungers next to each other.
The beach: beautiful silky white sand and extremely long. Yes, there is seaweed but not enough that you cant swim in the sea. Plus, it is very fine almost like small blades of grass rather than the thick smelly seaweed I was dreading and it is cleared everyday throughout the day by a very dedicated man and his (quiet) tractor, so just jump straight in.
Restaurants: there are loads! We had the opportunity to eat at most of them including the ones located at the pool sides of Nizuc, Sunrise and the Grand. I can honestly say we did not have a bad meal the whole time we were there and that's including room service which is also 24 hours. If you are a big meat eater then the Brazilian restaurant at Nizuc offers all different types of meat, hot off the skewer and the most comprehensive salad bar that I have ever eaten from. The Caribbean restaurant at the Grand is great for fish eaters and offers the biggest and most succulent steak that I have ever seen. The Italian at the golf and spa offers excellent Italian food and is the perfect place for a romantic meal and the Mexican at Nizuc also offers fantastic food-just be sure to order a MAYAN COFFEE....best ordered if you are with a large group of people...fire is involved!. We also liked the Steak restaurant by the poolside at Sunrise called Palipa Barracuda. The food was wonderful, varied (not just steak) and the service was first class. Look out for Carlos...he's great.
Breakfast: what can I say? The breakfast restaurant in the Nizuc lobby offers everything. A selection of meats, cheeses, cereals, eggs, chips, Mexican food (a bit early for me but it looked lovely), pan cakes, breads, pastries, smoothies, fruits, yoghurts, juices, teas, coffee, etc…I could go on and on. You will never go hungry!
The gyms: there are 2 gyms, one at Sunrise and one at Nizuc. They have the basic cardiac and weight equipment, eg treadmills, bikes, free weights, etc etc.. but are busy in the morning between 8am and 9am so you need to be an early riser if you want a good workout. A lot of people just go for runs along the beach, but this is also rather early in the morning before the sun gets too hot.
Tipping: this is not forced upon you, tip whenever you feel it is appropriate. We did tip more than we had to the first few days as we were trying to get used to how much and who we should tip. We soon learnt that $1 or $2 dollars here and there was sufficient and very much appreciated.
Tours: we did a tour to Chitzen itza, it was a very long day and not really suitable for really young children as there is no shade when you arrive. The tour although long, is definatley worth going on. We also went to Wet and Wild which is owned by the Moon Palace. This was great fun, although it is rather small and there are only 4-5 main water slides. Its a great day out if you have children.
Dolphin Discovery: we booked with dolphin discovery through our Thomson rep at the hotel. We were able to swim with dolphins, manatees, seals, sharks (behind glass) stingray. It was a great day! They offer several packages and these vary in price. It does involve a boat trip to Isle Manjores that takes approx 40 minutes but if you are not very good on boats, you can swim with dolphins through wet and wild.
Now to the wedding.............................we were married on 9th April 2010 at 5pm at the Tucan Gazebo(Nizuc) with our cocktail hour at the Tucan Gardens and our wedding reception on the Tucan terrace. We had 12 people including ourselves at the wedding.
Wedding dress steaming service: I had my wedding dress steamed the moment I arrived at the Moon Palace. It takes approx 72 hours. The Wedding office will store your dress until the day of the wedding if you want or they will send it up to your room.
Blood tests: these were done on site at the Moon Palace. We did not get the results back for these, so assumed that they were all alright.
Hairstyles: if you have any particular styles in mind, take these pictures with you. I had Dolores doing my hair and it was fantastic. I have very thick, naturally curly hair and was a bit worried that they would not be able to do what I wanted, but it was even better than the picture I had taken along with me. I would advise a trial hairstyle, I had one a few days before the wedding day just to make sure that they could do it. I had to pay for this it was approx $50
Make-up: I also had a makeup trial a few days before the wedding day, although I did bring my own make up with me. I am sooooo glad I did. I did my own make up on the day.
Room: The room was amazing!!!!! We stayed in the Nizuc side of the hotel which we had requested before we flew out. We were not disappointed. Sea and garden view from our balcony, just bliss.
The wedding package: we had booked a Diamond Wedding package through Thomson and I am so glad that we upgraded. (All packages can be found on the moon palace website). The horse and carriage ride to teh gazebo was wonderful, the fireworks at the end of the ceremony were beautiful and surprised our guests, the flowers and my bouquet were stunning and the decor was charming and romantic. The justice of the peace was very professional and conducted the ceremony beautifully. We were able to read our own readings to each other following his part in the service and he finished off the ceremony with a beautiful poem and his own words on love and marriage which was totally unexpected and were so wonderful that there was not a dry eye in the house.
We had a harpist playing music throughout the ceremony...he stopped when we read our readings to each other and when the Justice of the Peace spoke...I would recommend the harpist to all brides planning on getting married at the moon palace. It does cost more to have a harpist as this is not included in the package, but its worth every penny. I asked for the harpists play list from my wedding coordinator and was very happy with the choice of songs so did not change a thing.
We were able to release endangered butterflies following the ceremony, you can request these from your coordinator. I believe in October they also give you the opportunity to release endangered turtles, but all of this is at an extra cost. We paid $8 a butterfly approx £5, we had 50 butterflies (not cheap, but really beautiful pictues) We were lucky to have Claudia as our coordinator; she was very efficient and had a calming influence.
We also had a Mariachi band playing during our cocktail hour to our guests while we were off getting our pictures taken. Please, consider having a mariachi band.......they were amazing!!!!!!! Our guests loved them, I loved them and even my husband, who never ever dances, loved them so much he actually got up and danced on his extremely red and blistered sun burnt feet!
We arranged for an outside company to do the reception decor and audio equipment they were called PSAV and Zuniga. Claudia our wedding coordinator gave us their details and we were not disappointed. The decor was stunning! We had rented out a speaker system and did our own music play list which we played through an IPOD. We took back up CDs as well with our dinner and dance music on it just in case.
Please note: if you are relying on the hotel to provide you with music for the wedding, please check the songs they have chosen. I once read that some poor bride didn't read their playlist and had to listen to 'It must have been love but it's over now' as she walked down the isle. One of the many reasons I ensured I had my own music and that I backed up EVERYTHING!
Our first dance was to Bon Jovi Thank you for lovin' me and we had arranged to have extra fireworks. These were also at an extra cost and prices do vary depending on how many you want.
The food at the wedding cocktail hour and the reception was incredible. There was just so much of it and it was cooked to perfection.
The wedding cake was a two tier white icing chocolate cake decorated in white orchids and other beautiful exotic flowers. We also had vast quantities of other naughty treats but once we had had our wedding cake we were just too bloated to eat them, so........we took the trays down to the beach with us later on that evening and worked our way through them under the stars (I had been dieting all week and was at the gym everyday before the wedding, I was going to stuff myself silly now it was over).
The photo package we had with the Diamond package we had upgraded from A to F which offered more photo's and also paid for the photographer to stay during the reception and we also had a videographer who filmed the ceremony. The photographer was great, the photos were superb, and the film of the ceremony was wonderful!
At the end of our reception we were allowed to take the music down onto the beach (along with several cake trays) and thanks to our very generous bartenders, we had enough alcohol to last us a few more hours. I have to say, that this was fantastic and yet felt really strange as we never thought that our wedding would end with a small intimate beach party as well.....which was FREE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
On a serious note, some advice to all brides getting married at the Moon Palace.........if you are getting married in April or one of the hotter months in Mexico, use lots of suntan lotion. There is a consistent breeze that shields the intense heat of the sun and if you’re not use to the sun, you could easily get caught out and you don’t want to get burnt before your big day. My husband did and he spent the eve of our wedding rolling cold coke cans from the mini bar up and down his blistered feet so that he could get into his wedding shoes the next day! He did ask me if he could wear his flip flops, the look in my eyes must have said it all...he didn't ask that question again.
But, most importantly Brides, please try to relax and take it all in. Let your wedding coordinator do her job because the day is over in a heart beat and you don’t want to miss a thing.
Travel advice: we travelled with Thomson who were great, especially amid the volcano problem (not really a problem for us as we were happy being grounded in Mexico at the Moon Palace). I had a very heavy wedding dress with several layers and a hoop. I managed to get it into a hand luggage size suitcase which Thomson say is 55+40+20cm. I tried to find a suitcase that fitted those exact measurements, I don’t think it exists. The nearest one I could get was either too small by a few CMs or too large by a few CMs and I wanted it to be spot on as did not want to loose any space by getting a smaller bag and did not want to risk it being checked into the hold for being too big. No sir, my dress was staying with me! But in the end, after hours of looking for an appropriate suitcase, I decided to risk it and I brought a sturdy suitcase for my dress that was a few CMs OVER Thomsons luggage size limit. I was not questioned once at the check in, I think it’s because I told them straight away that it was my wedding dress and the ‘don’t mess with my dress’ look on my face scared them off asking any questions. Once on the plane, I was able to put the suitcase behind one of the chairs in the back row as I did not want to put it into the above storage unit in case something spilt out of another person’s bag etc. etc…. The crew on board were more than happy to help.
I have attached some pictures of the hotel and our wedding which I hope you find useful.
To all brides getting married at the Moon Palace, your very very lucky! To all those brides considering it....I hope this review has helped you.
- Official Description (provided by the hotel):
- Located on Cancun's tranquil south shore, this resort offers 2,433 accommodations with double Jacuzzi, 24 hr. room service and balconies. The excitement begins with two large lagoon-style pools with Jacuzzis and swim-up bars. The state-of-the-art Spa and Jack Nicklaus Signature Golf Course, located by the Golf Club House, offer a perfect getaway for guest. This all-inclusive resort has something for everyone, including a kid's club, disco, 13 restaurants, 12 bars and water sports. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with BookIt.com, Expedia, Booking.com, Despegar.com, Priceline, Orbitz and Jetsetter so you can book your Moon Palace Golf & Spa Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Moon Palace Hotel
- Moon Palace Cancun Mexico
- Cancun Moon Palace Resort
- Moon Palace Mexico