We returned yesterday (11/3/2009) from a 5 day /4 night stay at Moon Palace. There was 7 in our party (Wife+myself+3 daugthers+in-laws). We had an absolute blast. My wife and I stayed here 2 years ago for our 10th anniversary and also had a wonderful time. This trip was no different. Superb service, really good food (see dining tips below), awesome drinks and absolutely gorgeous facilities.

It's obvious that the economy has had an impact on all of Cancun. We arrived on a Friday afternoon and were told that there wa 20% occupancy. We stayed in Nizuk and literally had the entire pool, bar and beach area to ourselves. The place was dead. Despite the lack of patrons, the wait staff was awesome.

As the weekend progressed, occupancy appeared to increase, but the level of service remained high. I don't want to reiterate what's already written in previous positive reviews, so here are a few notes for those that may be travelling with children.

1) October is considered the 'wet season' in Cancun. Thus, be prepared for much mosquito's in the evening. Bring Bug Spray!!!

2) You really can't swim in the beach area of Nizuk or Sunrise. There is a lot of seaweed in the water. If you really want to swim in the ocean, book rooms at "Beach Palace" which is downtown Cancun. Same awesome service, but better beach. The beach at Moon Palace is just fine for laying out, playing beach soccer/volleyball and for kids to play in the sand.

3) Dining Tips: We loved the 'mexican' restaurant in Nizuk, the Italian restaurant at the golf course and the Caribbean spot at "The Grand". Avoid the Asian Restaurant (Bamboo) at the Golf course, as the service there was by far the worst and the food was lousy (all 7 dishes were not very good). This was the only disappointing aspect of the trip. When my wife and I visited in 2007, Bamboo was our favorite spot. We spoke with several other guests, and they were all disenchanted with the food and service at Bamboo..

4) As far as "child friendly" goes, Moon Palace is perfect. The kids area in Sunrise is perfect if you have children that range in age. (Our girls ages range from 3 to 9). Every restaurant has a kids menu. Actually, my girls found the room service food to be their favorite, especially the mini-cheeseburgers.

5) The drinks are plentiful and top shelf. You can find a bar anywhere. My only gripe about the bars is that the TV at each bar played the "Moon Palace" channel on repeat. Would have been nice to show sports, considering we were there on a Sunday where there was football on all day as well as the World Series.

We plan on going back to Cancun in 2 years, and will definitiely stay at the Moon Palace again.

This property is beautiful! Top shelf alcohol, swim up pool bars, super nice staff, and great restaurants to choose from if you don't like the buffets.

My husband and I stayed at the Moon Palace for 8 nights on our honeymoon and we fell in love with it from the moment we stepped out of our taxi. Our check-in was very quick and efficient and I was given a carnation as a 'welcome' gesture. Our room was in the Sunrise section and it was gorgeous! We had a view of the ocean and the little honeymoon extras we got were a lovely touch - sparkling wine, fresh fruit, rose on the bed etc. We were also given a special candle-lit dinner for 2 and were invited to the Honeymooners Cocktail evening, which was nice as we got to mingle with fellow honeymooners, as well as have our photo taken with a wedding cake which we got to sample afterwards! We were also given credit to use the spa but unfortunately we didn't have time to have any treatments as we preferred to soak up the sun! The fridge in our room was restocked daily and the maid kept the room very clean and tidy. Our only complaint was that the jacuzzi takes ages to fill up as it is so big! The service throughout the hotel was exceptional! We were treated like royalty and the staff really do take pride in their jobs, especially the restaurant waiters. The food overall was excellent! I think a lot of the reviews on here expect a bit too much, but we thoroughly enjoyed every meal we had! The only average meal was at the Italian in Sunrise, as my main course arrived a little bit cold, but the waiter got it sorted for me no problem. The Italian at the golf course and the a la carte Mexican in Nizuc were the best. The pool areas are lovely, especially the infinity pools at Moon Grand with their extra-comfy sunbeds! The resort is big but at most it takes 15 mins to walk from one end to the other. There are lobby-to-lobby buses for those who don't like or struggle with walking. The beach is lovely, golden, white sand. Yes, there is a little bit of seaweed to get through if you want to swim in the sea, but you're on holiday so who cares, just get on with it! We went on 2 trips whilst here - Chitchen Izta is definitely worth a visit, our tour guide was brilliant and very informative, and it was great to see one of the new seven wonders of the world. We ordered room service breakfast on this day together with a packed lunch and both arrived promptly at the times we requested. We also swam with dolphins, which is an experience I'll never forget - amazing! My hubby and I really didn't want to leave Moon Palace, and will definitely go back at some point in the future. It's definitely worth a visit!

Just got back from The Moon Palace. We spent one week with our company and their families (2000 or so people). It was so busy, they had to bring in extra staff from all the other palaces. Everyone, and I mean EVERYONE working at the palace was an absolute joy to be around. The friendliest all inclusive I have ever stayed at. No matter what you wanted, or asked for, day or night, it was given to you with a smile and the phrase "it is my pleasure".
The rooms are very clean and well maintained. All feature four bottles of alcohol, bottles of wine, and a mini fridge filled with beer and pop (all inclusive). Each room also has a Jacuzzi tub for two. The air conditioning has two settings; arctic and off.
The restaurants are good to excellent. The Italian restaurant being a standout, from the 2" thick perfect prime rib to the violinists that serenaded each table.
The pools are amazing! There is a children's area, as well as many connected pools in which to swim, relax or play volleyball and water polo. There are infinity pools. Swim up bars. Swing bars. Food bars. There are daily yoga classes on the beach. Daily aerobics in the pool. Nightly shows by the dance group that works there.
There are three separate breakfast buffets just at the main palace. There is a spa. A disco. An amazing Jack Nicklaus designed golf course.
They grill all day long all over the resort. Fresh guacamole everywhere. Servers are everywhere refilling your drinks. Ice cream for the kids. Miami Vice for the adults. Bottled water. Champagne. Just ask.
You can travel from one "Palace" to the next in Cancun (free transportation) and enjoy the different restaurants and pools. There is also a palace on Isla Mujeres, which is a short 10 minute ferry ride from Cancun. The Isla Mujeres palace had by far the best dinner restaurant of the bunch. You sit practically on the beach and enjoy your dinner. The menu is Chinese, Italian and Mexican (Mayan) .

I'm going back! I'm also kicking myself for not buying a membership while I was there. They were practically giving them away.