I went to Moon Palace with my family: husband and 2 sons. We really enjoyed our family vacation and would definitely go back again. I may be one of the pickiest people in the world and I was very happy.
We were supposed to stay on the Sunrise side and that is where the shuttle dropped us off. When we went to check in, they informed us that we were on the Nizuc side. After that, check-in went very smoothly. We LOVED staying on the Nizuc side. Not as many people and more laid back. The Nizuc side was very family oriented. We visited the Sunrise side at all times of the day and liked everything about the Nizuc side better than Sunrise. Would stay on that side again!!! Either side you can't go wrong.
We were not too far from the lobby or pool. We love to walk, so we never took a golf cart. Not even over to the sunrise side. Mosquitos were not too bad. We had to use our bug spray 3 or 4 times in a weeks stay. You get mosquitos everywhere this time of year with the heat.
My boys are 8 & 11 and had a blast just hanging in the pool. There were plenty of activities all day. My oldest loved the water volleyball. They also went kayaking several times. The non-motorized water activities at the beach were always in use. The beach did have a lot of seaweed, but there was not a smell. We went knowing that it was not the best beach and spent most of the time at the pool. We did take walks on the beach. The sand is soft and white, the same sand as the hotel zone. The hotel was completely sold-out. There were families everywhere.
We took the Tulum/Xpu-Ha tour. That was good. It was very hot that day and the mosquitos started biting. Bring your bug spray. Also, wear your bathing suits under your clothes. You can dip in the beach after the formal tour and it is so hot that you will want to jump in. Everyone loved snorkeling at Xpu-Ha, then we relaxed on the beach. We took the excursion to Isla Mujueres. We loved that too. My husband and oldest son took a snorkeling tour out at the reef and LOVED it. I stayed at the beach club with my youngest. There was plenty to do: water slide, nurse shark in a pen, shopping and plenty of food and drinks. My son got his henna tattoo there and we got it for only $12. The silver and turquoise selection was very nice and the prices were good too.
We took a free shuttle to the mall and then walked to the Beach Palace for some beach time. The water was VERY rough that day. My 8 year old could only play in the waves for a short time. The water was beautiful, but the beach was small and the sun did not come over the hotel. If I were going to do a beach day, I would go to the Cancun Palace. We didn't go there, but we were NOT impressed at all with the Beach Palace.
The food at Moon Palace was good, not great. We liked the new Trattoria at the Golf Club. It has a dress code, no pants. Breakfast was good everywhere as was lunch. We ate lunch poolside, when we ate it. There is so much food that we were never very hungry for lunch. One of the poolside restaurants grills to order (vs. a buffet). One of my sons liked the grilled cheese and the other liked the cheeseburgers.
As for the smell that some people talk about, we smelt it twice. It is only right by the tennis courts and it lasts less than a minute.
You do need to get up early to get chairs under a palapa (umbrella). It is worth it, the sun is very strong. We sat under palapas almost all day and still got a lot of sun. You just can't help it. We even had 45 or 50 sunscreen on and everyone is still very brown.
Even with being there a week that was sold out 7/5-7/12, we never felt overwhelmed or that there were too many people. I think that is because we were on the Nizuc side and it just has a smaller feel. It was a great vacation and we would go back in a minute. It was not perfect, but if I needed something, I asked at the front desk and they were on it very quickly. I tried to call over the phone once and many people in the individual departments do not speak english and my request did not get filled( b/c they did not understand me). Everyone at the front desk speaks very good english and if you need something (anything) that is where you should go for your request. Everyone is very eager to please.
I hope this helps.
- Official Description (provided by the hotel):
- Located on Cancun's tranquil south shore, this resort offers 2,433 accommodations with double Jacuzzi, 24 hr. room service and balconies. The excitement begins with two large lagoon-style pools with Jacuzzis and swim-up bars. The state-of-the-art Spa and Jack Nicklaus Signature Golf Course, located by the Golf Club House, offer a perfect getaway for guest. This all-inclusive resort has something for everyone, including a kid's club, disco, 13 restaurants, 12 bars and water sports. ... more less
- Reservation Options:
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- Also Known As:
- Moon Palace Hotel
- Moon Palace Cancun Mexico
- Cancun Moon Palace Resort
- Moon Palace Mexico