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“Overall a great family vacation.” 4 of 5 stars
Review of Moon Palace Golf & Spa Resort

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Moon Palace Golf & Spa Resort
4.5 of 5 Resort (All-Inclusive)   |   Carretera Cancun-Chetumal Km. 340, Cancun 77500, Mexico   |  
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Special Offer
$1500 Resort Credit
Ranked #12 of 177 Hotels in Cancun
Castle Rock, Colorado
1 review
1 helpful vote 1 helpful vote
“Overall a great family vacation.”
4 of 5 stars Reviewed October 31, 2013

Our family had a wonderful time staying at Moon Palace.
Our concierge Jesus was so great and very accomodating, helping us plan outings for a large group (us and 2 other families).
Our kids loved the huge pool and the fun poolside activities. The energy and enthusiasm of the activities staff was great - our boys particularly enjoyed Nico and Felix - and also Gustavo, Marco, Diana, Tatiana, Fabian, Russell, Nelson and Charles.
The flow rider was so much fun too.
One poolside waitress we had was excellent - Rosie really went above and beyond in making sure we had everything we wanted.
The food was good. Really liked the treats and lattes at the coffee shop. Carlos was an exceptionally friendly and fun person to see there each day.
Our room was wonderful and pretty clean. 2 days before checkout we had a major leak in our bathroom and water was coming in through the ceiling and walls. I think they did a temporary fix to stop the leaking until we left and they could fix the damage. It worked out fine.
The spa was beautiful and it was so peaceful to spend time there. Isabella was an excellent masseuse and gave me a wonderful facial.
I think our only disappointment was in using the resort credits. We were excited to have them, and then it seemed every time we went to use some, there were some conditions that we weren't aware of and certain parts would cost you more money out of pocket. Maybe it just wasn't explained well and our expectations were too high. We felt a little bit like we were being nickel and dimed to death. There was also an inconsistency with the family photo shoots you can use resort credit for. The 2 families we were with were offered better deals in purchasing extra photos than we were. Seems like that should be a uniform price?
All in all we had a wonderful time, had great service, relaxed and had lots of active fun too. Felt like our kids were safe there and they had plenty to do too.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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11,673 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3,346)
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Urbandale, Iowa
1 review
4 of 5 stars Reviewed October 31, 2013

We stayed at Moon Palace in the Grand section. We had a wonderful time! The staff was friendly and helpful. Rooms were spacious with a wonderful view of the ocean. Our favorite place was the Sky Bar in the Sunrise portion of the hotel. Our server Miriam Fernandez was the best server we had the whole week! She would have our drinks ready and brought to us within 5 min of sitting down! The bartender Jose Nazario mixed us some yummy drinks! We also had a great time swimming with the dolphins. The trainer Elea was funny and the dolphin, Gigio, gave us a great experience.
The only downsides were being hassled to take the time-share tour and the middle section Nizuc being under construction the whole time(which made that part or the resort smell like sewage).

  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Dartford
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 31, 2013

I stayed here with my boyfriend for 10 days for our anniversary. First thoughts on the hotel was out of this world. To all those who work at this resort, 100% on everything they do- from morning til night.
Food was always so amazing and tried new things too.
I cannot fault this place at all- perfect week with the most outstanding people.

Worth every single penny spent.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 30, 2013 via mobile

It was a Honeymoon for me that brought me to Moon Palace. After going through a very stressful planning that lead up to the wedding. This was a trip we were looking forward to!
Let me begin by saying how wonderful the resort is kept. It is in pristine condition.
The welcome flower and towel and drunk that is handed to you upon arrival is always a nice touch after a long flight.

Our concierge Claudia Islas was amazing! She went above and beyond the call of duty.

The staff at the Caribbean Restaurant at Moon Palace Grand was exceptional. Let me mention the Manager Ricardo, Waiters: Sergio and Carlos Tuz Tuz, Hostess: Adriana, Ana Martha and Ariana. Everyday something special was either made or presented to us at this restaurant. We had a surprise waiting everyday.

My husband plays golf and everyone at the Moon Palace Golf course works very hard as well as being so friendly. Thank you Luis, Ricardo and all the staff at Moon Palace Golf Course. You were all great!

It is a great location as Moon Palace is very close to the airport.
The Spa was fantastic! Each and every staff at the Spa was amazing.

Besides the food, amenities, and room being exceptional; it is all the staff that keeps us coming back over and over again.
They provide service with a special touch that I
have not seen anywhere else.

Thank you from the bottom of hearts for making our honeymoon so special.
We were over the moon!

Ayesha and Dereck

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bolingbrook, Illinois, United States
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 30, 2013

We stayed for a week at Moon Palace and really enjoyed it. It's really close to the airport, which is great because our last resort was kind of a drive, which feels like wasting time. You do get some flyover noise maybe 2-3 times a day, which really is nothing. The Nizuc wing was closed for renovations while we were there, but the Sunrise and Grand were open. We barely noticed.

We booked through my MIL's vacation club, and wanted two bedrooms with a suite, so ended up out at the Golf Villas on the "back 40" of the resort. We loved it. No ocean view but it was quiet, and both rooms has jacuzzis and wonderfully comfy beds. Beautiful white linens, mints before bed, coffee machines, wine and liquor in the room inside artfully tasteful armoires, a clothesline in the shower, best shampoo and lotion I've had at a hotel (CHI brand), slippers, and a robe so comfy that I'm seriously considering buying it to take home. There's also a safe, a balcony for each bedroom, chips and chocolate bars, and lovely, soft lighting. Our room had a giant picture window onto some trees that was lovely - you could see the stars at night, too. We ordered the free "special pillows," too, which were fun - scented! Like pillow-sized sachets. Don't worry, you don't lose any of your regular pillows in trade. The free aromatherapy was soothing too - we got the coconut.

The Villas are right next to the spa, golf club, a smaller pool, and two restaurants, which we enjoyed. And we got two golf carts with our two rooms, which was lots of fun - maybe even made the trip for us (four adults). It's a distance to the resort centers, but we didn't mind with the carts - and when we needed a good walk after eating all the food, we got it. And we looove quiet - some of those rooms face some very public spaces, which just isn't our thing.

Food. We loved the breakfast and lunch buffets best. Amazing fruit and fruit juices - the orange juice was a little sour, but I liked that - that juice was especially good when we ordered a "Splash" (OJ with amaretto) at the pool. The coffee here isn't great, but you can order expresso drinks which make up for it. The lunch buffet at Palapa Frigata has great ceviche! Also loved all the fresh pico de gallo, pineapple, guava, watermelon, and some great lunch salads. This is would be a great place for vegetarians. Dinner always seemed a little ordinary to me, and even disappointing. Tame flavors, overcooked meats and fish, too much butter and salt, dull desserts. But I'm kind of a food snob - the rest of the family seemed to like it just fine. Don't miss the crepe stand at the coffee shop: great afternoon snack. It's fun to watch them make it, right in front of you. My other favorites were the raspberry basil tart and hazelnut profiteroles.

The big pool was great, with lots of places to for privacy, but also to enjoy others. The guys had a blast on the Flow Rider. There are chairs that sit in the pool on a shelf with 12" deep water, so you can feel like you're floating. Nice. Towels are thick and fluffy! There's also a smaller, quieter pool at the golf club that was like an oasis of silence - if you want a break. The pool at Grand seemed quieter, too, although we only saw it at night once.

We sat through a sales presentation to get points to spend, and while it was the usual aggressive sell, my MIL has done a lot before and was willing to do it for point for us to "spend." To be fair, she did think it was a good deal, but really likes the plan she's on so decided to stick with it.

We were there in the rainy season, so at least once a day there was a big rain of some kind. We got wet a few times, but when it's 80 degrees, you don't mind so much. The resort was blissfully quiet as a result, too! The ocean was pretty, but with a lot more seaweed and debris than other areas on the Riviera Maya I've seen. I walked in the surf but didn't swim, although I did see a few others swimming. You can rent kayaks, hobie cats, and jet skis - but although they advertise windsurfing, they don't actually all the equipment, or so the guy told my husband and brother in law when they were looking to go. If that's important to you, heads up.

We went to Mass on Sunday morning in the chapel, which is right on the beach. The priest was actually terrific (we were surprised!) - kind, thoughtful, funny, juggling both English and Spanish well through the liturgy, and he gave a great, great homily. The chapel was full of roses and lilies (smelled amazing) and I could see both Our Lady of Guadalupe and the ocean during the service. Transcendent.

The staff were consistently pleasant, gracious, and smiling. Sometimes, in fact, we felt self-conscious from their attention! They pulled out chairs for us ladies, carried our plates, and responded to every thank you with, "It's my pleasure." or "Pleasure!" (Or, "Plaisure!" with a Mexican accent!)

We went to Chichen Itza with some of the points my MIL braved to earn for us. The bus left around 9:15 - a very civilized hour, although some folks wanted to leave earlier and get home earlier - we didn't get home until 7pm. It's a long day, but it was absolutely worth it. We'd read old reviews that said lunch was going to be late in the day so we ate a big breakfast. Mistake! Lunch came quickly. The tour brings you to a restaurant that's also a huge gift shop. Look around, but I suggest making purchases at the national park. There's a model of a Mayan house - don't miss that. You'll pass the real thing on the roads (people still live in these grass and stick huts) and it's interesting to get a chance to take a closer look. Otherwise, your usual tourist trap, but the food was fine - we just shouldn't have had so much that morning. They forbid any drinks inside, so although the lunch is free with your bus trip, if you want something to drink you have to purchase it - $3-4 for soda, beer, or bottled water. Seemed pretty standard to me, considering. I would stick with the cooked foods and stay away from the fish there - not sure about kitchen safety away from the resort.

We also passed through Valladolid, an old colonial town. A nice contrast to both Cancun and Chichen Itza.

We finally got to the ruins and our guide led us around through the heat. Bring comfortable shoes - you do a lot of walking around, after all that sitting on the bus. And it was HOT! I was glad to have a hat and sunglasses, and glad that we brought our own water. You can buy drinks, ice cream bars, and snacks in the park, but we just wanted water. It's a spectacular place, although we didn't quite realize how amazing the Temple of Kulkulcan is until we saw the rest of the site, then our eyes popped with how symmetrical, beautiful, and *huge* it is. We thought it was neat to hear that Rockefeller and Carnegie helped restore the place - nice to see people with big bucks doing something for others, and even for people in other countries.

At Chichen Itza, there are vendors *everywhere,* showing their wares, calling to you, blowing on little noisemakers that sound like jaguar roars. It's a bit overwhelming. Watch our for balsam wood or silver plated jewelry - not worth it. But some folks have good stuff. Keep an eye out for the guy who carves his own reliefs - we didn't buy but his stuff was great quality. Good luck finding him though - it's kind of a zoo. Everything they have at the gift shop at the restaurant is also at the park itself.

Make sure your iPad or Kindle is charged up for the ride home. It's 2.5 hours and your brain isn't good for much else than reading or silly games. Although seeing some towns and little huts and chapels along the road is interesting, mostly it's just jungle and when the sun goes down, it's utterly dark.

My one pet peeve: so often, hotels promise to leave you with your same towels if you don't throw them on the floor, to save water and soap from all that laundry. However, as with many places, it didn't matter *where* we put the towels, the maids took them all away and replaced them, every day. So much for saving water.

And yet, we saw wildlife everywhere - tiny crocodiles, small marsupials with long, striped tails who were very tame, white tailed deer, and birds of all kinds. Beautiful plants and growing things, too. It was like staying on a mini nature reserve.

Room Tip: The Golf Villas are very quiet - but without ocean views.
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneva, Switzerland
Senior Contributor
34 reviews 34 reviews
23 hotel reviews
Reviews in 25 cities Reviews in 25 cities
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed October 30, 2013

We stayed at the Moon Palace at the end of a 10 day tour of the Yucatan. A time to relax before the plane home. The fact that this review will have a shelf life of about 3 days (there are 9 reviews dated October 29 alone) underlines the main drawback - at least for us. We started the tour in a hotel with 8 rooms, and finished in a resort with 2,500! This is a vacation factory, impersonal despite the attentive service of the staff. If you are in a large group or need a crowd for entertainment - then this place makes more sense.

A few tips. Use your resort credits carefully, the cash price for services is exorbitant. Whatever you do, avoid the romantic dinner like the plague. We will have fond memories of it, but for all the wrong reasons. Bad weather forced us indoors into a sterile conference room, with 3 rows of 4 tables in military fashion. Food was really very average - even compared to the other restaurants which were quite good. We were "entertained" by a crooner on his keyboard better suited to the over 80's dinner and dance at Butlins. The dinner (and entertainment) lasted exactly 90 minutes, after which it was made clear that it was over and we had to leave. All this for $150 per head. We will look back and laugh, but it was the worst decision in any recent holiday.

Rooms are decent although the A/C needs an overhaul. Facilities are good, but training staff to cater for 5,000 punters will always be a challenge. Waiters who ask both parties to taste the wine are very egalitarian, but not usually found in "5 star" establishments, at least in Europe.

Asian restaurant won't let you down.

Did not see any sign of time share selling.

Room Tip: For some of the sea view rooms, you need to strain you neck to see the sea. Orchidea rooms however o...
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  • Stayed October 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Myers, Florida
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 30, 2013

Moon palace is one our favorite resorts! excellent service! The resort has 3 attached lobbys and you can play at eat at all, fantastic theme shows most every evening and plenty of tours to choose from, this is one of the best resorts in cancun. Each room has fully stocked refrigerators, coffee pots,tea etc, not that you will need it, the all inclusive accoomidates all types of tastes. There are many resturants to choose from. We will be visiting again in December...You will not be dissapointed!

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Moon Palace Golf & Spa Resort

Address: Carretera Cancun-Chetumal Km. 340, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Cancun
#9 Business Hotel in Cancun
#10 Spa Hotel in Cancun
#12 Luxury Hotel in Cancun
#12 On the Beach Hotel in Cancun
#12 Top resorts Hotel in Cancun
#14 Family Hotel in Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Moon Palace Golf & Spa Resort 4.5*
Number of rooms: 2433
Official Description (provided by the hotel):
Located on Cancun's tranquil south shore, this resort offers 2,433 accommodations with double Jacuzzi, 24 hr. room service and balconies. The excitement begins with two large lagoon-style pools with Jacuzzis and swim-up bars. The state-of-the-art Spa and Jack Nicklaus Signature Golf Course, located by the Golf Club House, offer a perfect getaway for guest. This all-inclusive resort has something for everyone, including a kid's club, disco, 13 restaurants, 12 bars and water sports. ... more   less 
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Also Known As:
Moon Palace Hotel
Moon Palace Cancun Mexico
Cancun Moon Palace Resort
Moon Palace Mexico

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