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“Hard to give it just 4-Stars...more like 4.5 Solid Stars” 4 of 5 stars
Review of Moon Palace Golf & Spa Resort

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Moon Palace Golf & Spa Resort
4.5 of 5 Resort (All-Inclusive)   |   Carretera Federal 307 Km 340, Cancun 77500, Mexico   |  
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Hotel amenities
Special Offer
$1500 Resort Credit
Ranked #12 of 174 Hotels in Cancun
Hopkinton, New Hampshire
Top Contributor
72 reviews 72 reviews
24 hotel reviews
Reviews in 33 cities Reviews in 33 cities
17 helpful votes 17 helpful votes
“Hard to give it just 4-Stars...more like 4.5 Solid Stars”
4 of 5 stars Reviewed April 27, 2013

We stay ed here for the last week and had a perfect time. Took a couple shot sto find the best meals and also the Timeshare folks were a little frustrating, but all in all, I would recommend a stay. We were out in the villa's at the golf course, which included it's own cart to travel around this massive resort! For those looking for a little more quit time this was a great option. The room was very comfortable, and the service staff attentive. The Pools Impressive, but in need of a little maintaining, which seemed to be happening! Transportation to and form the airport was a littl econfusing. The evening entertainment fun. Also it's grat how your, all inclussive is good at their sister resorts in the more urban hotel distict of Cancun. All in, a very pleasant and relaxing family desitnation.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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11,076 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3,131)
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English first
Mahopac, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 27, 2013

Spent one week at Moon Palace Grand and yes it was grand! We enjoyed the pampering from the moment we arrived. We stepped off the hotel provided transport and were immediately greeted by smiling, welcoming faces. Our concierge Claudia, was extremely helpful. She was like a fairy godmother, we just wished for something and we had it! Spa appointments, parasailing, dolphin swimming, dinner reservations and a trip to Chichen Itza to see the ruins. We enjoyed pool service by Mercedes and she too was wonderful! We were an adult group of 8 and Grand was a wonderful experience.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 27, 2013 via mobile

We stayed in moon palace grand from 8 to 22 April. Fabulous very large rooms, huge jacazzi bath, massive balcony, lovely garden views. Room service excellent, housekeeping fab.
Ate almost everywhere, food was fab lots of choice our 3 year old loved it all.
Had read a few bad reviews, don't know what they are about this place is fab, we didn't want to leave.
We got married on the 15th on the beach and that was amazing, Joseline the wedding planning made sure it was all perfect, even though there was only 8 of us as they hold some pretty big weddings there. It is very popular for weddings though, with several taking place most days during our stay. Couldn't have asked for a better wedding day though, was perfect and photos are fab.
Pity we couldn't stay 3 weeks, although with all that food and alcohol we may have needed larger clothes after that time. Would definitely go back again.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timmins
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 26, 2013

We just returned from 2 fabulous weeks at the Moon Palace Sunrise. 1st week we had the Grandkids 11 yrs & 25 yrs, they did not want to leave after the 1st week. They enjoyed the Flowrider & Dolphin swim. Great to be on 1st floor, when they left we moved to Conceige Level 3rd floor, it was great being pampered just a bit more.
Enjoyed the Spa & Facials, would be nice it they could add more Spa dollars on the $1500 credits.
$1500 Credits should have more of a variety.
They are in process of building a new Tennis Court & New Kids Centre.
The Teen Lounge is a great new addition for the Young Adults.
They were doing renovations to the rooms & replacing the mattress's with new pillow-top mattresses, nice that they are always up-dating.

We are looking forward to returning with more family & friends.
Would like to stay at the Grand next visit :)

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mansfield, Ohio, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 26, 2013

I took the Jack Nickalus Driving Lesson. My instructor was Josa. The lesson was great! Josa was a very clear in teaching the proper golf grip, set up and swing. He fixed my grip, set up and some swing flaws. I played golf the next few days and hit more fairways than I ever have in my life. I also shot the lowest scores ever while on a vacation. I corrected my daughter's grip from what I learned and she played her best golf ever. I was so impressed that I then took the short game lesson and again Josa fixed my putting stroke and my chipping issues. Hats off to the Jack Nickalus method and to Josa - and instructor who understands the golf swing and seriously wants to help his students improve their golf game.
Also I have benn to Moon Palace three times before and each time the food gets better. Everything tasted so good!

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 26, 2013

My husband and I recently went to Moon Palace with our family for a vacation.
The room situation was messed up.
The room service was incorrect a few times. (resolved with a bottle of chilled champange and appetizer plate when we arrived back to our room for the night)- Nice surprise from the hotel.
OVERALL, this was a great all-inclusive resort and I would recommend this resort to anyone going to Cancun.
The staff is all very friendly, especially the activities crew.
We had many good times with the wait staff, hotel staff and the group who ran the activities.
Special thanks to Rebeca, Tantiana, Enriques, Fabion, Hugo, Animccon, Bella and Balbazar (waiter).
I know I forgot many names.
Thanks y'all for the great week that we spent at your resort.
Dale and Parker!

Room Tip: Ask for Ocean view. I do not have one complaint about the food or service!
See more room tips
  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 26, 2013

My girlfriend and I stayed at Nizuc at the Moon Palace Resort from 9 - 21 Apr 13. We were apprehensive about our holiday because we had read negative reviews about the resort prior to our arrival. Well let me tell you, there is nothing negative about about the Moon Palace and anyone who has anything bad to say about the place needs their head seeing to, the place is paradise. From the moment we arrived the staff made us feel so welcome which set the tone for the rest of our holiday. There is nothing that you could want for in this place, the food was excellent every where that we ate and the wine just kept coming. Throughout our stay the staff were excellent and really took the time to get to know us, the best example thet I can give was our breakfast waiters Hecna and Jorge Manuel. Every morning they would come and greet us by our first names and remember our drinks orders. The entertainment staff were also excellent, in particular Hugo during our Casino night, which was unlike any other casino night we've ever experienced. The room was great and had all the electrical appliances you could need, hairdrier, straightners etc and was stocked up daily with drinks and toiletries. We managed to get quite a few rounds of golf in during our stay using our resort credits, we were able to hire clubs but it's definatley worth paying a little extra to take your own as it can work out to be expensive hiring all the time. One thing that we would say is to make sure that you take plenty of suncream, aftersun etc as it can work out very expensive if you run out and have to stock up from the resort boutique. All in all we had a fabulous time and we're definitley going back next year!!!!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Moon Palace Golf & Spa Resort

Address: Carretera Federal 307 Km 340, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Cancun
#9 Business Hotel in Cancun
#9 Spa Hotel in Cancun
#12 Top resorts Hotel in Cancun
#12 Luxury Hotel in Cancun
#12 On the Beach Hotel in Cancun
#14 Family Hotel in Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Moon Palace Golf & Spa Resort 4.5*
Number of rooms: 2433
Official Description (provided by the hotel):
Located on Cancun's tranquil south shore, this resort offers 2,433 accommodations with double Jacuzzi, 24 hr. room service and balconies. The excitement begins with two large lagoon-style pools with Jacuzzis and swim-up bars. The state-of-the-art Spa and Jack Nicklaus Signature Golf Course, located by the Golf Club House, offer a perfect getaway for guest. This all-inclusive resort has something for everyone, including a kid's club, disco, 13 restaurants, 12 bars and water sports. ... more   less 
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Also Known As:
Moon Palace Hotel
Moon Palace Cancun Mexico
Cancun Moon Palace Resort
Moon Palace Mexico

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