Spent one week at Moon Palace Grand and yes it was grand! We enjoyed the pampering from the moment we arrived. We stepped off the hotel provided transport and were immediately greeted by smiling, welcoming faces. Our concierge Claudia, was extremely helpful. She was like a fairy godmother, we just wished for something and we had it! Spa appointments, parasailing, dolphin swimming, dinner reservations and a trip to Chichen Itza to see the ruins. We enjoyed pool service by Mercedes and she too was wonderful! We were an adult group of 8 and Grand was a wonderful experience.