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“Best holiday ever” 5 of 5 stars
Review of Moon Palace Golf & Spa Resort

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Moon Palace Golf & Spa Resort
4.5 of 5 Resort (All-Inclusive)   |   Carretera Cancun-Chetumal Km. 340, Cancun 77500, Mexico   |  
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Special Offer
$1500 Resort Credit
Ranked #14 of 176 Hotels in Cancun
Shropshire
1 review
5 helpful votes 5 helpful votes
“Best holiday ever”
5 of 5 stars Reviewed February 15, 2013

Just returned from a 2 week stay at the Moon Palace Grand after attending my sons wedding. Weather for first 3 days was hit and miss but did not detract from amazing hotel complex.hotel is very large and covers a huge area but as its low rise feels more like a village where you don't need to spend any money. Rooms at the Grand are starting to feel a bit dated but are very large and comfortable with own mini bar. We played 4 rounds of golf at resort and could not fault the facilities all 3 nines are amazing and offer a challenge to all levels of golfer. If you are going to play resort credits will cover green fees but not club or shoe hire you will also need to purchase balls. If you plan to play several rounds it may be cheaper to bring your own equipment. By the way club hire is $50 shoe hire $15 12 lake balls $15. By far the best thing at Moon Palace are the staff very attentive and nothing is to much trouble however it was low season so would like to see if same was true in high season. Should also mention resort credits our rep tried to make out it wasn't worth using them and to book tours through her but this isn't wholly correct weigh up both options before you book to get best value and remember to add local taxes.

Room Tip: If you want peace and quiet stay away from the sunrise section
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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12,617 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3,710)
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English first
Whitby, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 15, 2013

Great location,food and staff. Very clean.Friendly people! Room Service awesome. The golf was awesome! Watching the sun rise from our room every morning was a real treat. I recommend this place to all. Alot of families,and couples. Everyone seemed to be enjoying themselves. I can't wait to go back!

Room Tip: stay at the sunrise.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
york
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 15, 2013

we have just got back from a 2 week stay at the moon palace cancun. Myself and the wife totally loved the place so much in fact we have already re-booked for june. We never had one complaint about anything. We have stayed all over the world in various 5 star hotels and this was the best. from the service to the food excellent. we stayed in the Nuzic and it was great. we are a friendly couple and we speak to anybody and of all the people we spoke to they are all returning either this year or next. it says something if people are willing to spend their hard earned cash on a return visit. well done to all the staff for making our stay special. see you soon.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Potomac MD
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 14, 2013

We just returned from our trip to Moon Palace. We truly enjoyed the sunshine, great food, wonderful spa experiences and above all the exellent service. We had a friend with us who could not walk for long periods at a time but it was not a problem, the staff was always ready to give him a ride. The recent changes and additions ( restaurants, dolfin swimm etc. ) have greatly added to the family friendliness of the resort. Our special thaks to Benjamin who helped us to arrange our next trip, we just love to come back. Thank you everyone.

Room Tip: Sunrise has the remodeled rooms and most have a partial ocean view.
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  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed February 14, 2013

I have bought in as a Diamond member, the highest level. The room: far away from the restaurants. Service: you might see one drink server at the pool every hour or so. It's 3/00PM and my room is still not made up. The computer is "stuck" so I'm not getting to use the $1,500.00 hotel credits.
Remember, I'm Diamond!!
There are just too many loop holes in their contract. It's better to buy a week than to get lured into the contract with all of the promises.

  • Stayed February 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NormaGranados, Public Relations Manager at Moon Palace Golf & Spa Resort, responded to this review, February 15, 2013
We regret very much to hear of your disappointment. We are contacting you via private message to get additional information about your stay and to resolve any pending issues. Norma Granados
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lisburn, United Kingdom
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed February 13, 2013

We stayed in the moon palace for a week in October, it was amazing experience wise. However, we found the rooms old and dated and in no way matching the price tag or the rest of the amenities. If we had been put in the new wing would have been 5 star and closer to the mark on the price we paid. In saying that we will return, hopefully soon with our 2 children. We stayed concierge level and the lovely little petit fours left at night in our room.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois, United States
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 13, 2013

We spent eight days at Moon Palace Riviera Maya Jan15 to Jan22 our objective was to relax and be happy. One we have been members for about 8 years and have gone to several other Palace Resorts. This was our second time at the Moon. We had a great experience. Our room was on the Nuzic Side, ocean front second floor. A bottle of wine was waiting for us. The liquor was top notch. Soft drinks and beer in the mini bar. The view was spectacular. The room was clean and bath accessories were top notch. The staff could not have been nicer. We didn’t much this trip except eat drink swim and relax. Mission accomplished eight days with no cares and treated like royalty. Can’t say enough good things about the staff, they will do anything to make your stay special.
We have complementary backrubs in our contract. Go early and do the whole hydrotherapy routine, sauna, steam room, cold water waterfall, Jacuzzi, leg Jacuzzi before your spa treatment. The staff will guide you through the experience and make you feel welcome and comfortable. You will never feel so relaxed afterwards. We also use resort credit for a 80 min couples massage, didn’t want it to end.
I have read reviews where people say the food is poor to average. What are they accustomed to? We did the chiefs dinner which was entertaining and the food was very good. Main entrée was about 6oz. fillet with mash potatoes and vegetables. Dinner at the Golf course Italian restaurant La Trattoria was fabulous. I had the best lamb chops I have ever had. We reserved a dinner at the oriental Mono No Mo. The show was good and so was the food. Sushi was better than average and came with cold Saki. Deserts at all the restaurants were almost too pretty to eat, but we did and they tasted great. We had breakfast on the Grand side at the Le Cabbieno. We also had dinner there twice. The staff couldn’t have been nicer. Have the Mayan Coffee it taste good and the show is an experience.
Can’t wait til next year.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Moon Palace Golf & Spa Resort

Address: Carretera Cancun-Chetumal Km. 340, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Cancun
#9 Business Hotel in Cancun
#11 Spa Hotel in Cancun
#13 Family Hotel in Cancun
#13 Top resorts Hotel in Cancun
#14 Luxury Hotel in Cancun
#14 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Moon Palace Golf & Spa Resort 4.5*
Number of rooms: 2433
Official Description (provided by the hotel):
Located on Cancun's tranquil south shore, this resort offers 2,433 accommodations with double Jacuzzi, 24 hr. room service and balconies. The excitement begins with two large lagoon-style pools with Jacuzzis and swim-up bars. The state-of-the-art Spa and Jack Nicklaus Signature Golf Course, located by the Golf Club House, offer a perfect getaway for guest. This all-inclusive resort has something for everyone, including a kid's club, disco, 13 restaurants, 12 bars and water sports. ... more   less 
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Also Known As:
Moon Palace Hotel
Moon Palace Cancun Mexico
Cancun Moon Palace Resort
Moon Palace Mexico

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