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Moon Palace Golf & Spa Resort: Traveler Reviews

4.0 of 5
Carretera Federal 307 Km 340, Cancun 77500, Mexico
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Moon Palace Golf & Spa Resort
Ranked #17 of 171 hotels in Cancun
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6,967 reviews from our community

Traveler rating
    4,311
    1,517
    526
    354
    259
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Families
2350
 
Couples
2034
 
Solo
23
 
Business
263
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Lemont, Illinois
1 review
3 helpful votes 3 helpful votes
“Great place to stay.”
4 of 5 stars Reviewed February 12, 2013

Perfect place if you plan on golfing for the week. Golf staff is very friendly and attentive. Pool is very large, enough room for all. Plenty of activities at pool. Just ask for your favorite liquor, and they will find it for you.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
Ask Robert M about Moon Palace Golf & Spa Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naperville, Illinois
1 review
5 helpful votes 5 helpful votes
“Amazing Resort, Location and Entertainment!”
5 of 5 stars Reviewed February 12, 2013

My husband Nick and I are currently staying at the Moon Grand Palace in Cancun -- one of the hotels of the Palace Resort Group that has amazing resorts in Cancun, Puerta Vallarta, Dominican Republic, etc. Bar none, it's one of the best resorts in Cancun.

Also, if there was a rating for live entertainment, we'd give the resort's regular pianist, Bela Duka a raving 5 stars - an exceptionally gifted musician, absolutely amazing. We spent some time with Bela and learned that he's originally from Hungary but studied at The University of Florida in Tallahassee. If you do stay at these resorts in Cancun, we highly recommend you stop by and hear Bela play at either the Moon Grande and next door at the Sunrise Resort. Moon Grande Palace Resort has found a true treasure in this gentleman's talent.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
Ask Teresa R about Moon Palace Golf & Spa Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
1 review
5 helpful votes 5 helpful votes
“"Over the Moon" about Moon Palace”
5 of 5 stars Reviewed February 12, 2013

I've been coming to Moon Palace for the last 6 years and have enjoyed every minute!
Last March I went with my boyfriend and this March I am headed there again with my best gal pals! The rooms are spacious and comfortable. The multiple options for rooms, pools, entertainment, restaurants and the wonderful spa make for a really enjoyable stay. Last visit I stayed at the Moon Grand and we had excellent service from all. Here are just a few examples of what you can expect! Elena in reception at Moon Grand could not have been kinder or more gracious . When I arrived I was booked into Nuzuc, but really wanted to be beach front at Moon Grand. She was so responsive even though those rooms were already booked. She worked her magic and got us our 2nd floor beach front room with a view ,within 1 day...! On another afternoon, while sitting by the pool at Moon Grand, I causually asked our cocktail waitress, Elena, if they still served paella by the pool, as I had experienced this on another visit. Before I knew it , Elena and Ricardo the chef had whipped up a big pan of Paella in the kitchen and brought it out to us at the pool, and we all had a wonderful and unexpected feast! One night my boyfriend and I opted for the 'Romantic Dinner" and it was fabulous. Set up by the beach with candle light and great food. Victor our waiter, was so attentive to our every need and yet remained unintrusive, as to make it a really special night for us both! Another evening we had dinner at Palapa Delfines which was wonderful, but I was really longing for sushi, as well. Anna, I think she was the hostess, was so thoughtful she headed on over to Palapa Pelicanos and got sushi for me and brought it back to our table! Thats how much they want you to enjoy your stay! Really, I feel like a VIP every time I return....

Room Tip: look for a room on 2nd floor to have more privacy
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  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
Ask Marilyn P about Moon Palace Golf & Spa Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kinston, North Carolina
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
“Palace continues to be a great destination!”
5 of 5 stars Reviewed February 12, 2013

This is our fifth visit to a Palace resort and as usual, we would mostly rave about the service and our overall experience. It was a trip with another couple who only wanted to stay on the resort and relax while recovering from recent health issues, so we cannot speak to activities beyond the resort itself. Service, service, service would be the highlight. At the pool, VIP beach area, restaurants, room service.....you name it and if you ask, someone will try to please.
We stayed in a Presidential suite with a good view and great location near the pool in Sunrise.
Luis Miguel made the best mojito in the place (VIP area)! We loved La Trattoria and actually made a reservation for a second night before we left. Everything everyone had was delicious and the service was exceptional! Try the mexican restaurant in Nizuc....wonderful service! We found that food choice and quality at the resorts has improved (it was always good before....now even better) but breakfast and dinner were best consistently. Lunch around the pool was hit or miss...try the outdoor grill for fresher food. Pools are clean, lovely and plenty of seating and shade if you want it. The only heated pool was at the Grand section....get there really early for a seat though. Bedding is fresh and comfortable....clean and consistent. Shows were fun at night and our favorite is the Fire Show. Have done tours to ruins in the past....would have repeated them if the other couple was up for it. Spa treatments (facial was especially nice at golf spa) as always a good way to use some resort $. They have instituted an 11% tax and service fee on the resort dollars you use....but still worth it for the spa! We don't golf so can't speak to that part of the experience. Will go again! WARNING: WHEN ARRIVING REMEMBER YOU HAVE PAID FOR TRANSPORTATION. DO NOT GIVE ANYONE MONEY, HEAD OUTSIDE THE TERMINAL TO GET YOUR RIDE. The inside folks are all time share vendors who dress the same as the transport people Palace employs and will take your money and run....this happened to one of our party and no, Palace cannot give or get your $ back!!!

Room Tip: Decide where you want to be....close to pool, close to beach, closer to restaurants....and ask for t...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
Ask joy28504 about Moon Palace Golf & Spa Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
1 review
6 helpful votes 6 helpful votes
“best holiday ever”
5 of 5 stars Reviewed February 11, 2013

Arrived at moon palace grand and we were treat like Roytaly straight away. Check in was very quick and curtious. Staff excellent especially those at the nizuc pool area. Hermelindo, Minelia and Ana were fab. Would definitely go back. Top place with top staff. 10 out of 10

Room Tip: The rooms at the grand were excellent
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
Ask EnglandJAndD about Moon Palace Golf & Spa Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about Moon Palace Golf & Spa Resort

Also Known As:
Moon Palace
Moon Palace Hotel
Moon Palace Cancun
Moon Palace Golf Spa Resort
Moon Palace Resort
Moon Palace Cancun Mexico
Cancun Moon Palace
Cancun Moon Palace Resort
Moon Palace Golf Resort
Address: Carretera Federal 307 Km 340, Cancun 77500, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kids Activities Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Romantic Hotels in Cancun
#14 Top resorts Hotels in Cancun
#15 Luxury Hotels in Cancun
#16 On the Beach Hotels in Cancun
#17 Family Hotels in Cancun
Price Range: $$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Located on Cancun's tranquil south shore, this resort offers 2,433 accommodations with double Jacuzzi, 24 hr. room service and balconies. The excitement begins with two large lagoon-style pools with Jacuzzis and swim-up bars. The state-of-the-art Spa and Jack Nicklaus Signature Golf Course, located by the Golf Club House, offer a perfect getaway for guest. This all-inclusive resort has something for everyone, including a kid's club, disco, 13 restaurants, 12 bars and water sports. ... more   less 
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