My husband Nick and I are currently staying at the Moon Grand Palace in Cancun -- one of the hotels of the Palace Resort Group that has amazing resorts in Cancun, Puerta Vallarta, Dominican Republic, etc. Bar none, it's one of the best resorts in Cancun.

Also, if there was a rating for live entertainment, we'd give the resort's regular pianist, Bela Duka a raving 5 stars - an exceptionally gifted musician, absolutely amazing. We spent some time with Bela and learned that he's originally from Hungary but studied at The University of Florida in Tallahassee. If you do stay at these resorts in Cancun, we highly recommend you stop by and hear Bela play at either the Moon Grande and next door at the Sunrise Resort. Moon Grande Palace Resort has found a true treasure in this gentleman's talent.

I've been coming to Moon Palace for the last 6 years and have enjoyed every minute!
Last March I went with my boyfriend and this March I am headed there again with my best gal pals! The rooms are spacious and comfortable. The multiple options for rooms, pools, entertainment, restaurants and the wonderful spa make for a really enjoyable stay. Last visit I stayed at the Moon Grand and we had excellent service from all. Here are just a few examples of what you can expect! Elena in reception at Moon Grand could not have been kinder or more gracious . When I arrived I was booked into Nuzuc, but really wanted to be beach front at Moon Grand. She was so responsive even though those rooms were already booked. She worked her magic and got us our 2nd floor beach front room with a view ,within 1 day...! On another afternoon, while sitting by the pool at Moon Grand, I causually asked our cocktail waitress, Elena, if they still served paella by the pool, as I had experienced this on another visit. Before I knew it , Elena and Ricardo the chef had whipped up a big pan of Paella in the kitchen and brought it out to us at the pool, and we all had a wonderful and unexpected feast! One night my boyfriend and I opted for the 'Romantic Dinner" and it was fabulous. Set up by the beach with candle light and great food. Victor our waiter, was so attentive to our every need and yet remained unintrusive, as to make it a really special night for us both! Another evening we had dinner at Palapa Delfines which was wonderful, but I was really longing for sushi, as well. Anna, I think she was the hostess, was so thoughtful she headed on over to Palapa Pelicanos and got sushi for me and brought it back to our table! Thats how much they want you to enjoy your stay! Really, I feel like a VIP every time I return....

This is our fifth visit to a Palace resort and as usual, we would mostly rave about the service and our overall experience. It was a trip with another couple who only wanted to stay on the resort and relax while recovering from recent health issues, so we cannot speak to activities beyond the resort itself. Service, service, service would be the highlight. At the pool, VIP beach area, restaurants, room service.....you name it and if you ask, someone will try to please.
We stayed in a Presidential suite with a good view and great location near the pool in Sunrise.
Luis Miguel made the best mojito in the place (VIP area)! We loved La Trattoria and actually made a reservation for a second night before we left. Everything everyone had was delicious and the service was exceptional! Try the mexican restaurant in Nizuc....wonderful service! We found that food choice and quality at the resorts has improved (it was always good before....now even better) but breakfast and dinner were best consistently. Lunch around the pool was hit or miss...try the outdoor grill for fresher food. Pools are clean, lovely and plenty of seating and shade if you want it. The only heated pool was at the Grand section....get there really early for a seat though. Bedding is fresh and comfortable....clean and consistent. Shows were fun at night and our favorite is the Fire Show. Have done tours to ruins in the past....would have repeated them if the other couple was up for it. Spa treatments (facial was especially nice at golf spa) as always a good way to use some resort $. They have instituted an 11% tax and service fee on the resort dollars you use....but still worth it for the spa! We don't golf so can't speak to that part of the experience. Will go again! WARNING: WHEN ARRIVING REMEMBER YOU HAVE PAID FOR TRANSPORTATION. DO NOT GIVE ANYONE MONEY, HEAD OUTSIDE THE TERMINAL TO GET YOUR RIDE. The inside folks are all time share vendors who dress the same as the transport people Palace employs and will take your money and run....this happened to one of our party and no, Palace cannot give or get your $ back!!!

Arrived at moon palace grand and we were treat like Roytaly straight away. Check in was very quick and curtious. Staff excellent especially those at the nizuc pool area. Hermelindo, Minelia and Ana were fab. Would definitely go back. Top place with top staff. 10 out of 10