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“Under Construction” 4 of 5 stars
Review of Moon Palace Golf & Spa Resort

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Moon Palace Golf & Spa Resort
4.5 of 5 Resort (All-Inclusive)   |   Carretera Federal 307 Km 340, Cancun 77500, Mexico   |  
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$1500 Resort Credit
Ranked #16 of 173 Hotels in Cancun
Myrtle Beach, South Carolina, United States
1 review
1 helpful vote 1 helpful vote
“Under Construction”
4 of 5 stars Reviewed December 14, 2012

Moon Palace Sunrise is under construction and must dust was evident. Everyone tried to be accomodating under the circumstances. The staff was excellent and we still had a great time. The Swing Bar staff desaerves excellent credit, especially a young man named Pablo who went out of his way to make everyone comfortable. Consider him for promotion or as a trainer to other staff members.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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10,757 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Barnsley
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed December 14, 2012

We stayed at this hotel in May for my 50th birthday, everything was brilliant apart from the weather why obviously is out of our control.

We stayed in the grand section, nestled away to the right is it's own pool and bar, this was much quieter than to other pools if you wished for a nice read or whatever.

On my birthday the hotel arranged for us to eat at the Italian at the golf course, completely as a surprise!

Then, while we were out they trimmed the room up and left a cake. What a lovely touch.

I don't need to go into any more detail as all other aspects will have been covered on other reviews.

  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nanoose Bay, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 14, 2012

Moon Palace is going to be an annual trip for us. They really know how to treat their guests. Every little detail is so impressive. We mentioned to the concierge we were celebrating our 25th anniversary and that evening when we arrived back in our room there was a chilled bottle of champagne and a cake waiting for us.
Even though Moon Palace is renovating right now they do all they can to not inconvenience the guests. I've read some people complaining about the renos but how do you expect them to improve (not that they need to) if they don't?
The food was just as fabulous as our previous trip we went home 8 pounds heavier so it must have been. With so many restaurants to try you never get tired of the food.
Alberto at the bar on the way out to the golf course is a wonderful asset to this resort. He makes you feel so welcome and always has a special drink ready for you. We loved making a stop there every day.
Elena and Alfredo at the pool at Moon Grand made our day special every day. We were treated like royalty. Elena made sure we had a cool drink at all times and Alfredo mingled around trying to get any interested in games or exercises etc. or just socializing So much fun, we miss it all
already.

Room Tip: We always stay at the golf course section. It's not on the beach but this resort is huge. If y...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LACEY
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 13, 2012

Fourteen of us spent a week at Nizuc Moon Palace. Our week was enjoyed by all. This was my first time at Nizuc as I usually stay on Sunrise side which is currently under renovation. Service is great; the staff is friendly. I think to be employed you must be a people person and it shows. Most actually look and act like they enjoy working. Guests are happy and friendly also. The weather was great. Enjoyed the pools, especially the heated one. Our second week was at Aventura Spa. There was no comparison. We will definitely continue to return to Moon Palace. The mocha frappe mix at the Sweet Shop, especially mixed with Bailey's, is so good and addictive. We're ready to return as soon as the clothes are washed. I have weeks for sale for those interested as I can't use all 200 of them.

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bradford, Ontario
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed December 13, 2012

Like many members, sitting on hold has been worse than root canal. But the last 2 bookings with Palace Resorts have been a very please surprise. Today, I wanted to take advantage of their 30% off promotion. To my amazmennt the phone was answered on the first ring. Karla was very pleasant, quick and in no time at all we saved $1275 off of members rates. I wonder if the the change in some hotels to Hard Rock has created a more competitive environment. If so....great.....we all will enjoy a much improved reservation experience and certainly will now recommend Moon Palace to friends vs not recommending due to the previous angony. Now we can just hope that the quality of the hotel, food and staff is what we have grown to enjoy.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Orange, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed December 12, 2012

we just returned from our 12. visit at the Palace Resorts. Stayed in a few of the others, but love the "Moon Palace" best. Though there were a few changes, - new management does a lot of upgrading - the atmosphere has NOT changed. We have seen a number of rude guests, but in all our visits only one rude waiter, and he was not there the next day. - Every employee goes out of her/his way to please, and here are some names of people that gave us extraordinary attention: Raquel Villagran, manager of the Arracifes restaurant, and her chefs Ricardo, Rutilio and Frederico. Also the waiters Victor,Joel and Jose.
Sulette Molina was sooo helpful to provide us with transportation for a handicaped person.
All the waiters, male and female, of the Carabeno restaurant deserve our praise for treating us like family, and given much assistance to my handicaped husband. And Chef Guateloupe has a million dollar smile for her guests and fills a special order for you, if at all possible.
It is true, there are many beautiful places, but it is the wonderful service that that makes us go back to the "Moon" again and again.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed December 12, 2012

First off we are members of the Palace chain and have been here about a half a dozen times.

The Good:
The property remains immaculate, I'd challenge anyone to find trash at this location. The grounds are beautifully landscaped and maintained even with the huge size of this resort. The friendliness of the service is also excellent. The restaurants range from very good (Trattoria) to average to downright bas (Los Corporales (Mexican)). The spa remains a great location and the amenities there are top notch.

The Not So Good:
Sadly Palace still refuses to heat the pools so you don't see a lot of people (other than kids) in them because they're cold!
In areas the property is beginning to show it's age but Palace is remodeling the Sunrise side (beware of the noise) and is actively building on the Grand side (if you're in building 86 there will be construction noise); unfortunately they don't tell you this when you are booking. The Sunrise remodel will take a couple of years as they're working on one block of rooms at a time with the first section scheduled to be completed in March 2013. They've opened a new bar (Sky Bar) in the Sunrise section which is quite nice and remodeled the outdated disco (Andromeda) into something new and trendy called Noir. Unfortunately the music at this club is at about 100 decibles so you can't talk without yelling to people right next to you.

They said that the $1500 bonus will be disappearing at the end of this year (but we were told that last year also) and so typical hard sell to upgrade your membership is, as always, ongoing. This is relevant because of the division with Hard Rock where new members will not have access to these properties. Palace Premier members are grandfathered in so if you need weeks just contact me...

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Moon Palace Golf & Spa Resort

Address: Carretera Federal 307 Km 340, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Cancun
#9 Spa Hotel in Cancun
#9 Business Hotel in Cancun
#14 Family Hotel in Cancun
#15 Luxury Hotel in Cancun
#16 Top resorts Hotel in Cancun
#16 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Moon Palace Golf & Spa Resort 4.5*
Official Description (provided by the hotel):
Located on Cancun's tranquil south shore, this resort offers 2,433 accommodations with double Jacuzzi, 24 hr. room service and balconies. The excitement begins with two large lagoon-style pools with Jacuzzis and swim-up bars. The state-of-the-art Spa and Jack Nicklaus Signature Golf Course, located by the Golf Club House, offer a perfect getaway for guest. This all-inclusive resort has something for everyone, including a kid's club, disco, 13 restaurants, 12 bars and water sports. ... more   less 
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Also Known As:
Moon Palace Hotel
Moon Palace Cancun Mexico
Cancun Moon Palace Resort
Moon Palace Mexico

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