We stayed here from 14/11/12 - 28/11/12 in room 7325 in the Nizuc Section. My partner has been before but it was my first time. My first impressions were good, the hotel and its grounds are beautiful and well kept & the staff are great. Check in was quick and easy and we were taken to our room within minutes of arriving, which after a 10.5 hour flight was great.
Our room was lovely, nice big bed, the obligatory jacuzzi bath and the minibar and optics, you do not need anything else as far as I am concerned!
The pool areas are all lovely, I do think they should have an adults only pool as wherever we seemed to go and sit we always ended up with kids right in front of us splashing. We have no problems with kids at all but my fiance has hearing aids with cannot get wet and most people arund the pool, like everyone these days either had mobile phones, kindles, iPods etc that also cannot get wet. Some parents were not happy when we politely asked children to move to an area where there was no one sitting but hey we are all on holiday and we all want to relax and not worry about getting our things broken! We were not the only ones with these issues, a few people all said the same and had complained previously to the hotel. So a little understanding from parents would be great!
The buffet restaurant was nice, repetative food as mentioned by others but you can always find something to eat. We enjoyed the Brazilian restaurant at Nizuc, but Los Caporales we thought was awful. We had to wait for a table, which was fine with us but when we sat down we were bought our appetisers and a drink we didnt order straight away, with no opportunity to order a drink we actually wanted. 5 minutes later our soup arrived and the 5 minutes later our mains. We were in there no longer than 25 minutes. This was purely because a lot of people wanted to eat in there and they wanted to fit everyone in. We didnt touch our drinks and barely touched our main courses as we had literally had our appetisers and soup in such quick succession! It was a shame as what we did manage tasted lovely but you just cant eat that quick!
The restaurant at the Grand was lovely (El caribeno) we ate there a few times as we both really enjoy seafood. The Saffron Mussel soup is divine and the waiters & waitresses are excellent.
We also ate at the Oriental at the Golf Club which I also highly recommend. The food was absolutely wonderful there and the service was brilliant. And we werent rushed!
The entertainment on the Nizuc side I'm sorry to say is absolutely rubbish. The 2 shoes that we thought were good were the Rock Show and the Bellydance show.
The Michael Jackson show at Sunrise is okay. Better than some of the others that they put on! I know they all work very hard at these shows and I feel bad for saying that they are not very good but I am sure it will improve.
The resort credits are great, we used them on golf and at the Spa, you have to pay the tax on what you spend but we basically got 2 rounds of golf and a manicure & pedicure for approx £60 which is a bargain.
The excursions included on the resort credit are not fantastic and you are limited to days that you go and most of them you have to take extra money for various things so it may be better to book these with your tour operator and pay for them.
We did find everything that wasnt included in your all inclusive package hideously expensive. They have a photographer who brings Toucans & Iguanas etc to the pool area. I had a photo done with the Iguana and when we went to enquire about buying a picture it was something like $10 - $15 for one photo! (You can buy on resort credit but not sure if its worth it) They will come and take photos for you of yourself and your partner or your family so I guess if its a special occasion or a family holiday it probably is worth it.
My biggest tip would to be to take Peso's instead of dollars. The exchange rate is more favourable and you get more for your money.
The one thing thing that we noticed and some other English people that we spoke to noticed also was that English customers get treated 2nd to the Americans, and I mean this as no offence to our friends across the pond, I have American family so I have no issues with them whatsoever but it was clear that they got the preferential treatment from the hotel and the English customers came 2nd in terms of service etc.
My partner who had been before said that lots of things had changed at the hotel. Prices, food quality and the attitudes of staff. He was disappointed that it was not as he remembered it.
All in all we got what we went for which was two weeks of sunshine and relaxation. I enjoyed my visit very much but next time we visit Mexico we would not stay at the Moon Palace. However, I would recommend it to anyone who it looking for relaxation and a stress-free holiday.
Nizuc section has no works going on and The Grand section looks lovely. Sunset section is larger, ha...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.