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“A good place to stay” 4 of 5 stars
Review of Park Royal Cancun

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Park Royal Cancun
3.5 of 5 Resort (All-Inclusive)   |   Blvd. Kukulkan Km. 12.5 | Lote 18, Fraccion 1-B | Zona Hotelera, Cancun 77500, Mexico   |  
Hotel amenities
Ranked #55 of 177 Hotels in Cancun
Chicago, Illinois
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“A good place to stay”
4 of 5 stars Reviewed July 27, 2014

We enjoyed our stay at Park Royal quite a bit! It was a great place to stay if you want to have a lot of fun! The staff were fantastic, the beach area was wonderful, the rooms were clean but out of date, and if you're not staying there with a timeshare, DON'T GO TO THE PRESENTATION. They will keep you for quite a while!

The food was hit or miss. Some days it was FANTASTIC, while others we didn't really see much we wanted to eat at the buffet. Our favorite dinners were at the "romantic" dinner restaurant where they waited on you hand and foot. The staff there was just so nice, and Hubert (we think that's his name!) was just wonderful.

If you're traveling from the states, just be really careful to follow the rules you hear on your way to Mexico when it comes to the food.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,079 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (148)
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English first
Greencastle, Indiana
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 27, 2014

This hotel was very good to us on our vacation! The service was top notch and we really appreciated how hard the staff worked to make sure we were happy at all times. We had a Presidential Suite so we had lots of balcony space and more importantly and amazing view of the ocean! The room was spacious and clean and had good A/C which is nice because many of the general areas of the hotel were warm. The food was good although I do wish they had a couple more restaurant options. We were especially impressed with the entertainment staff and had fun interacting with them! We met Miguel Tapia on our first day and he was so good to remember all of our names and get us involved in activities all week!

Room Tip: The presidential suites have the best views!
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  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 27, 2014 via mobile

I had the pleasure of staying at this magnificent resort!! The hotel appeared to be newly renovated and all the luxury accommodations of home! The rooms were beautifully decorated and had wonderful stone and marble floors through out. Our room had a jacuzzi and overlooked two pool and the beach. I can't say enough great things about this hotel but the best part of my experience was the activities and the activity staff!! They are the best next to the wait staff who are also wonderful!! But the activity staff were phenomenal!! They all had so much personality. If you want to feel like you have 3 or 4 new best friends they are the people to talk to. We enjoyed everything from water aerobics, yoga, soccer, beach volleyball and so much more!! Miguel who takes the guest out to the night clubs is AWESOME! He makes sure you get there safely have all the drinks you want at the open bar and will even make sure you get to the hotel safely at night. He was the best! I loved him the most!!!!! I will definitely be back to stay at this hotel!

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexicali, Mexico
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 27, 2014

This is a family friendly hotel, plenty of activities during the day (at the pool), the staff is friendly and always attending you with a big smile (except the concierge at the front desk! her name is Rocio). Food is good, (it varies for lunch and dinner) and the rooms are clean and comfortable. We left cancun last Saturday, and we're already missing the amenities and great service at this hotel.

Room Tip: Ask for a presidential or ambassador room, they have balconies and beach view! You won't regret...
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  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
monica c, Manager at Park Royal Cancun, responded to this review, July 28, 2014
Thank you for sharing your review of your recent stay at Park Royal Cancun. We're happy to hear we exceeded your expectations and that we were able to provide a fantastic stay for you and your family. I am sure that your feedback will serve as an encouragement to our team as we strive to continuously improve the quality of our services.

We are looking forward to welcome you back very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winter Haven, Florida
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 22, 2014

We went with our daughter & son-in-law & their family. We booked two presidential suites as we love the large balcony & Jacuzzi on the deck. The rooms were beautiful and well maintained as usual. The kids had a ball in the two pools & the beach is outstanding. The pool bar on the upper deck is manned by a gentleman Mario. He is fantastic & one of the reasons we come back to this hotel. The only drawback to this hotel is that the restaurants are limited to a buffet and an Italian restaurant. The Italian restaurant is great and the buffet is great for breakfast and lunch but lacks at dinner time. However, there are many restaurants within walking distance. We are going back there in November as it is not as crowded as a lot of the other hotels.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LAREDO
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 20, 2014

This hotel experience was a good one. The room were nice compared to other hotels in the area and the hospitality was awesome. The buffet food was good and it changed everyday. The Italian restaurant was also good. The pool side was nice small and cozy. The beach was extraordinary..

Room Tip: Try the Presidential and Ambassador suites, I here they have a great view towards beach side
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  • Stayed July 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swanton, Ohio
Senior Reviewer
8 reviews 8 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 13, 2014

Once we got here we were greater at the door with smiles and big welcomes. When we got to the check in desk the bartender walked over with fresh fruit punch for all 3 of us. We also got two free magnets as a welcome gift. This hotel was very good to us. Especially if you tip. Great service. Gabriel was absolutely fabulous. We made sure we had him every chance we got when going to eat. Food was good. Drinks inside we're stronger than out by the pool. Rooms are clean and view is great. We will definitely be back. Sooner than later. Only down fall we had was we wish it had a balcony.

Room Tip: Get a room with a balcony.
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  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Park Royal Cancun

Address: Blvd. Kukulkan Km. 12.5 | Lote 18, Fraccion 1-B | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Beach Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#38 Top resorts Hotel in Cancun
#43 On the Beach Hotel in Cancun
#50 Romantic Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Park Royal Cancun 3.5*
Number of rooms: 287
Official Description (provided by the hotel):
Cancun Caribe Park Royal Grand is conveniently located right in the heart of the Hotel Zone next to the very exclusive, La Isla Mall. The International Airport is located only 20 minutes from the hotel and you'll be within walking distance of the best restaurants and stores.From the Park Royal Grand walk over to Cancun's excellent shopping center and discover places like Kukulcan mall, Flamingo mall, Forum mall, Coral Negro market, and Caracol mall.Souvenirs and bargains abound as you stroll through the stores in the heart of Cancun's hotel district. Whether you are looking for a new designer outfit for yourself or a gift to take home to your loved ones, you’ll find it here ... more   less 
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Also Known As:
Park Royal Cancun Hotel Cancun
Park Royal Resort Cancun
Park Royal Piramides Cancun

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